Always super helpful and have shipped many times. Many different items. Items are different shapes…read moreand sizes. They give great advice on how best to ship the packages. I would highly recommended taking their advice. I have also used their other services and they have been super helpful and have talked me through the process. I was having issue with my a notary process and I explained the issue and they fixed the issue within a few minutes of me treating them with respect and dignity. Great customer service and happy to support a small business.

BEWARE!! I will Never again be using Pack Ship & Mailboxes in Jackson, UPS services. I drop off a…read morelarge area rug 4 weeks ago, as I'm waiting for my refund I come to find out it was never shipped out by the owner. I stopped at the store to ask for proof of it being sent out and he was not able to provide it. He started shouting at me telling me to leave instead of helping me find a solution to my concern, if its true it was shipped out he should be able to show me proof. Horrible customer service and filthy place to go to anyways. UPS is aware and is filing a complaint for this store.

Located towards the end of a strip mall off of 60. This place seems extremely outdated. The…read morecounters and cabinets are pretty beat up and the lighting is pretty dim. I have been to this location multiple times, only checked in once. There only seems to be one worker here at a time. They are always friendly and eager to help. I would say that they are cheaper than Fedex Office (in the strip mall across aspen). Despite the interior, I recommend this place. The technology seems outdated but it works! And they have all of the last minute shipping supplies you'll ever need. This place could use a facelift then it'd be 5 stars. At least in my opinion

This place rocks. If you are like me and you get sick of playing the "will the UPS guy show or…read morewon't he show" game, or has had their mail thrown over their fence into the snow, or has had too many delicious wine club shipments sent back because there was nobody to sign for them, or hates having personal packages sent to work, The Mail Center gets top marks. - You can rent a mail box at a reasonable price and access it 24/7! - You get a street address, not just a PO Box #. - They will accept packages from all major mail services on your behalf. Just pick them up during business hours if they don't fit in your box. - Sell a bunch of c**p on fleabay? Just drop it off and they will take care of all the shipping for you. Just settle up later. Bruce who runs the place is one of the nicest guys you'll meet and will recognize you the second time you come in! This place is well run, very convenient and extremely reasonable. If you live or work in Vernon Hills, go in and they'll help you avoid a ton of hassles from the incompetent USPS and the inconvenient UPS!

Whenever I need to make an Amazon return drop-off, I will always drive the extra few miles to this…read morelocation, strictly for the staff's friendliness and the optional self-service station. I had a rather large package to drop-off, and with an injury I have, I'm still limited on how much I can lift. I felt horrible dragging my wagon through the store and having the worker grab out this huge package for me, but he was so kind about it. The one downside to this location is the very limited parking. If you come when it's busy, you're going to be trying to find street parking on one of Shorewood's busiest streets.

I primarily have visited this location as a drop off spot for pre-paid and labeled packages…read more Service has been fine, but not particularly effusive. They don't speak much when you come in and if you want "extras" like a receipt, you often have to ask for it. Still, they have convenient hours and a decent amount of parking. Despite that, there is almost always some person who doesn't understand basic parking courtesy and manages to suck up two spots or park so close you can't open your car door. This is not the fault of the store - just people being completely self involved. I'd feel better if they had one or two more lights in the lot at night.

Yes. I am writing a review about a storage facility. I would never even have known as much as I…read moreunfortunately know about them had I not moved about 5 times in the past 3 years. So, here it goes. I guess for the most part, the best things about this particular storage facility are: #1. The service and the people who work there. #2. Location, location, location! #3. Safety. #4. First month is free if you mention the special. Unlike other storage facilities that I've used (Public Storage and Uhaul), this is probably the best one. At least for me. The other places have their own pro's which I'll get to but also have some major cons. The people who work at East Bank Storage are friendly and knowledgeable. This is pretty much the ONLY storage facility close to a good neighborhood and not in some remote place in the middle of some remote ghetto. You'll see the least amount of sketchy people at this facility. The employees don't seem like crack heads nor do the people who put their entrusted belongings there. In fact, I think the employees listen to Christian rock music. The cons of East Bank; Unlike Public Storage or Uhaul where you can access your belongings 24/7, you can only access your belongings at this place monday through friday, during work hours. So, they close at 5p. And on saturday they close at 3p. And they are not open on sunday. The other major setback is that this facility is designed like a building and the units are on different floors, so there is a huge lift. The other places have drive up garages and individual units at ground level. But also exposed to the outdoors and the elements. So anyway, once-and-a-while, you get there and someone else is using the lift and you just have to wait. Luckily I've never waited that long but it could be a major clusterfuck during peak moving times. The nice thing though is that because of these hours, the facility is always being monitored. And when it closes, the whole place is on lock down. I have a friend who even rents a wine storage cellar there. So, it's basically more upscale with a few drawbacks. If you have nice or expensive shit, take it here instead of a mainstream facility. Otherwise, the others are a-ok, I guess.

Aside from the jankiest freight elevator around and the super limited hours to get your items out…read moreof storage, they charge you the first of the month and if you get your stuff out after the 5th of month, they still charge you for the whole month after assuring you when you sign up that you get prorated for the time you use in the month. I guess they have to make their money somehow and don't seem to think that following through with their statements when signing up is important. Find a nicer unit that you can access more freely (after 5pm or weekends) that actually has a more function way of moving your stuff up the floors. Never again.

1 star is the lowest grade I can give, otherwise it would be lower. Our 83yo mother forgot her…read morephone on a trip to FL. We sent it down 2 day delivery, as she was there for only a week. We paid a lot of money for 2 day delivery. The phone arrived over a week late, 2 days after she had already returned to WI. Even worse, they said the phone was gone, it couldn't be tracked, and advised getting a new phone. We did as recommended, and then the phone arrived in FL. So now we had a new phone we incurred the expense for and could not get re-imbursed for the insurance we paid on the phone as it was delivered, albeit days late. The staff and owners were of no help. They were completely inept. If you have a problem with a package delivery through this story, you are completely on your own. We will never send a package through this particular store again.

Employees are rude. No customer service. Telling me I have to buy a box for 20 to ship a 20 gift…read morewhen it's in a box alt. then pay shipping.

This ups store has a notary public available. Call ahead for an appointment. We needed many…read moredocuments to be copied and certified signature and witnessed and eventually apostille certification in Madison. This is an important step necessary to be done correctly from the very beginning if not you will have to start over. Madison will tell you how they want the documents notarized before they pass it along to the other countries consulate for their certification. This is particularly important because of identity fraud and security. We worked with both of the notaries and they were both patient with doing the paperwork accurately each time. We're very lucky to have this service available. This location is disable accessible with a ramp available on the eastern side of the building. The door on the right is bit heavy but if you're in need there are many people around to help you get in. 28/2025 Service 5 Ambiance 5 Location 5 easy 2 hour parking around the building. Value 5 standard and customary rates less expensive here than Michigan.

My partner and I picked up eight items, including six pieces of art, from this location this…read moremorning. The bespectacled and salt-n-pepper-haired woman who helped us has ZERO people skills. Talk about flat affect! I don't know if she was tired or didn't have enough coffee this morning, but a smile goes a looong way. As she was gathering our items, one of them with "Fragile" and "This End Up" stickers tumbled to the ground. When I said something about her careless handling of our items (which cost $1,500 to ship from Florida), she flippantly made a comment to the effect of "Well, I'm sure that they've been mishandled during the shipping process." That's likely the case, but NO customer wants to hear that when a valuable piece of art hits the ground. Furthermore, neither she nor her coworker offered to hold the door once as we were loading our car. I'd be hard-pressed to use this location of the UPS Store in the future.

The staff here was highly knowledgeable and very easy to work with. They helped me get some…read moredocuments sent out and saved me a bunch of time! Highly recommend!

This place is excellent. I came in to mail a suitcase, and they got really clever about making a…read morebox to accommodate the suitcase. While they had larger boxes, they explained I would've been charged more for shipping. Truly going above and beyond to help me as a customer and save me money. 10/10 great service and kind people.

Great service at a great price even on big orders !!! I would recommend them for anyone who needs…read morequick and professional service.

Had about 300 invites done here. They were done the same day with great quality! Did research and…read moregot quotes for other places for twice what I paid here. Will be going back again!

I went to this UPS Store yesterday, and this is now the second time I've witnessed a manager…read morespeaking to employees in a very rude and disrespectful way. Yesterday it was a man, and the first time it was a woman named Lisa (who I believe is the manager). As a paying customer, it's extremely unprofessional and uncomfortable to watch management belittle their staff in front of everyone. Employees deserve respect, and the way they are being spoken to is unacceptable. Management here clearly needs to set a better example. UPS DO BETTER!!!

I really gotta ship…read more Besides the super convenient package drop off here, I've used this location for a variety of print jobs for my business. From postcards to flyers to signage they've done great work. It's easy to email them a doc for output and they get it done on time and at a reasonable cost. Staff is super friendly and responsive. Parking here is also far better than the FedEx office on Wisconsin!

My best storage experience yet!! This is the cleanest facility that I've ever seen, the bathrooms…read moreare immaculate. You leave your belongings and know that they won't pick up smells or pests. They really take care of the place, again extremely clean. The staff is amazing and accommodating. They bent over backwards to help us when we moved in and out. Always polite and courteous. I've actually looked forward to seeing them when I paid in person. The price is highly competitive. I recommend this storage facility over ALL others in the city!

Staff was very friendly and helpful on the phone in signing me up before my move. But when I…read morearrived, I did not get attention until I brought my beautiful granddaughter to help me. The elevator is ancient and outdated with ropes & openings that felt dangerous and imprecise, leaving gaps and making it hard to get it to stop and be level for getting carts off. The directions for stopping at garage level are unclear and indefinite. The weekday only/Sat am till 3 pm hours are not convenient if people want to move in or out on Sat mid afternoon or all day Sunday, or in the evenings. Once I had to stand in the doorway while the staff person, who knew I was waiting, took a long phone call. This is a pet peeve, but of course he already had my business so it was more important to get a new customer rather than one already paying! Please be careful of the contract--I moved out mid month but had to pay for the entire month (17 days). This place is more provincial and inconvenient than any other (4-5) storage services I have experienced.