AVOID...poor services, irresponsible customer service and ignorant. I had a terrible experience with their Putney branch recently. I have sent a parcel with Fedex via this branch and it was suppose to arrive last Saturday 4th September 2021 to Qatar. Th parcel however did not arrive on time and after 4 days of delay no one is giving us any clear answer about the reason of the delay or the current situation and location of the parcel. even though I was told by the branch staff that the service is guaranteed to arrive on time but they are now refusing to take any responsibility. After contacting the branch for several times begging them for a update, I went to the shop in person to see the branch manager. Mark was rude and useless. He refused to send me any email regarding the latest on my parcel delivery. He insulted me in many ways constantly calling me a lier and somehow kicking me out of the shop. He even told me do not move your hands when you are taking to me. When I asked him to chase the parcel with FEDEX, he refused saying there is nothing he can do but to wait. Meanwhile FEDEX is playing a game asking us to contact the third party (Mail boxes ect). The parcel was crucial to arrive on time as it was work related and my company's reputation has been severely damaged by this awful delay. We are desperate to learn about the fate of our parcel but no one is taking responsibility. I would never recommend Mail Boxes ect and would never use them again. read more