May 15, 2026 Friday…read more
Been going to this dentist since 2021; no issues until this year.
Love Dr Pickering but she now only works part time, Wednesday and Thursdays, so it's become harder and harder to see her therefore, I decided to find another dentist.
On May 4th, I spoke to office staff, Heather and requested my dental records be sent to another local dentist. She said she would email them digitally.
As of today, May 15th, the new dentist still has not received my records thru the mail or thru an email.
Secondly, I got a bill for $120 so before calling dentist, I call Delta Dental insurance only to find out that Dr Pickering is out of network, wait...WHAT?
I wasn't ever informed of that.
These two services (X-rays-teeth cleaning) have always been FREE and covered each year with Delta Dental. And, I've had DD since 2012.
Soo, now, it's time to call Pickering's office. I call during off hours, to leave a voicemail. However, on that VM, it states you can text a 346 number, so I did.
I sent a text on Monday May 11th hoping they'd get back to me on their open days of Wednesday or Thursday; they did not.
I texted again on Friday, May 15th, still no response, so I CALL Pickering's office to leave another voicemail but a man answers so, I apologized because I thought I had the wrong number. I redialed.
He answers again and says, you've got the right number, but it's my wife you need.
I said, oh ok. And I hear a lady in the background say "gimme the phone, this is Heather," i said, hi this is Melissa but she cut me off and proceeded to defend herself as to why she hasn't gotten back to me; she's busy, she's got 3 small kids etc...
Because she sounded agitated, I told her (calmly) that I was concerned over the lack of communication regarding getting billed, because it's been 5 business days since I texted, AND secondly, the new dentist has still not gotten my dental records requested on May 4th.
She became loud saying that she snail mailed my dental records the same day i requested them and she doesn't know why they haven't gotten them, etc
I said, you told me you sent them digitally, she denied that.
I asked if I could come by and get them?
She said she doesn't have them because they were mailed but, she's going to write off the billing charges because she's tired of dealing with me. Ooh-kay! You sure right, lady.
I said, thank you and hung up.
I'M DONE with this dentist office because of Heather. I'm done because of the limited business hours.
No longer recommend it.