The best bank i have been with. I have businesses and use many banks but I find that M&T is the…read morebest. The service fee is low or nothing, the manager and the staffs are very attentive. The only down side is that they don't have the branches in some cities otherwise they will be the only bank that I will use. AAA+

I had a good customer service experience at this branch. I walked into the bank under 10 min til…read moreclosing on a Sat and the accountant helped me update my accounts and was willing to help me with a few other things as well even after they closed and did not give me a hard time at all. I greatly appreciated this.

Very nice staff and work ethics. We go there for our safety deposit box and every time they're…read morevery courteous and helpful

I don't bank with them but everyone I would go in to cash a check they always have a sincere smile…read moreon their faces and very pleasant to talk to which I like a lot! Maybe I'll switch!

I've been with this bank for 20 something years and I have multiple accounts including a business…read moreaccount. My bank card was stolen out of my office and when I called to swap it out they refused to overnight it and so I haven't been able to order product or pay any of my responsibilities and it's seriously hurting my small business. I ran up to the local Bank, which is this location at 12 o'clock on a Saturday since I hadn't received the card in over a week and the stupid bitch just shut the door me and Sub were closed. After all this time, I am closing all of my accounts here. I've had it with this bank and I do not recommend it to anybody.

-100 stars The worst service ever! Keep your peace of mind…read moreand go to another branch. I waited in the drive-thru for 10 min with no movement so I went inside. 45 min in line to deposit 2 company checks. It was the longest line I've ever seen in a bank but only 10-12 ppl. Two other bank employees looking around asking stupid questions and doing nothing. Then they tell me they couldn't deposit the check because it was over the limit (no cash back) and the manager had to approve it but he was on vacation. Brian W. who initially asked me what I was doing in the bank tells me that he's sorry, but they can't deposit the check and there is nothing he can do. That's when I really lost my patience and became Karen. So for the week with no manager my company that moves millions of dollars through WFB can't deposit checks!! l insisted Bryan W. get approval from some other manager since I just wasted an hour of my life. his response was that they were closing in 10 minutes...Hell no I insisted they deposit my check and spent another 15 minutes waiting for him to call God for approval and when I asked how much longer he said I dont know. 90 mins of waiting and that's when Karen had nothing over me because I lost my shit. F bombs to the idiot. I called Two other branches but with an hour until closing the managers were gone and I didn't want to waste my time. Well I easted my time and patience dealing with Bryan W. This is the second time I've had such a negative experience, so keep your peace of mind and just go to the Reston branch.

This local bank has excellent service, especially to small businesses…read more Sidra, at the Tysons corner branch has gone beyond to give the best service considering the recent COVID restrictions. For managers, Sheldon Turner in Reston, has gone the extra mile to help small businesses.

After years of using big banks and feeling like a number, I decided to look for a bank that…read moreprovided better customer service and more personal attention, as well as competitive rates and good banking options. I found exactly what I was looking for in John Marshall Bank. Everyone on the team knows who you are - which makes walking in the door to my local branch a great experience. The people at John Marshall Bank take time to learn about you as a person as well as your business interests. You know that your short term and long term needs (personal and professional) are on their minds. In addition to the personalized customer support and friendly atmosphere, I also have been very pleased with the advances they have made in their digital services. At their heart, they are a community bank that is committed to the local region. But they know that in today's world, our personal and business interests extend well beyond Northern Virginia. They continue to make advances, which is a great sign for the future. Over the last few years I have steadily expanded my accounts at John Marshall Bank. As my business interests have expanded, I know I have a reliable partner that can help me along the way. I highly recommend John Marshall Bank. Step into a branch and open an account. It is a relationship worth starting.

Thank goodness I don't bank at Citi...you may ask 'how can you provide a review then??' Well, let…read moreme tell you how I've been introduced to the inefficient, poor customer service here. A parent (unfortunately) banks at Citi so I've been roped into dealing with this sorry excuse for a bank. You have to make an appointment for almost any transaction. When you make an appointment you may have to wait anyway. They tell you they will call to follow up and never do. They have limited staff so be prepared to wait. Perhaps I am spoiled because I bank at another institution and I can easily walk in and accomplish what I need to do with friendly, courteous service. I am biding my time till when I am able to pull all funds from Citi. Stay away...

Citi is in general incompetent when it comes to timely client communications. Received block notice…read morealleging checking/savings (non-credit card) inactivity for 24 months in October 2023 for an account established in June 2021. 24 months would have been in June 2023, not October. Citi clearly doesn't know how to tell time (red flag for anyone considering their dishonest banking services). Sir/Ma'am: Where does it even say in the terms and conditions/customer agreement about account block "inactivity"? Most banks don't do that and are very understanding of their various customers needs, so I'm not recommending Citi to family, friends, or anyone with common sense just like the other 1-star reviewing customers.

Had to get a simple letter to verify I had an account. Easy... however, Tara was rude, couldn't…read moreprovide what I asked, and really made me consider leaving this bank. Just a complete lack of respect and inability to be kind.

Military veterans do not use this bank. They approved my loan (good for 30 days), only to deny my…read moreloan 16 days later. They misrepresent and place responsibility on you to read tha the fine print (30 days for loan approval) but IF you don't respond and accept approval within 14 days, they will Deny you. Nothing but stress and harm dealing with this bank. Their own word was "good for thirty days".