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Herndon, VA

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Magnolia Payday Loans

1.0 (1 review)
Open • 10:00 am - 6:00 pm

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1 year ago

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Citibank

Citibank

(22 reviews)

It's been more than 20 years now that I've been a Citibank customer, and most of my complaints with…read morethem are issues with corporate policy, but this bank location has a few problems that are unique to this location. Starting with the positive sides: this is a outpost of a global financial institution, and as such, has the services you would expect to be available at a large institution. They mostly can handle fairly complex transactions and/or requirements *eventually*, but finding the right combination of people and offerings can be tortuous. The people at this branch don't appear to have more than marginal knowledge of what their employer can do, and anything complicated will require spending time with their global help desk to get the final say. They can do international banking, and wire services - at a price. On the negative side: do *not* even consider any of their added cost business services such as payroll. We tried their payroll service, which was ok while it was in-house, but has since passed through three outsourced providers of varying levels of competence, and it cost us almost a year of cleaning up issues with tax filings, penalties, and late payments to get everything back to normal. Access to back data from the various players is almost impossible to get, and expensive if you can get it at all. Another issue is that *everything* has fees attached for business accounts, even stuff with *incoming* transactions. Wire transfers have a substantial fee imposed, which makes it not very cost effective to use -- I mean, they can see that we have the money, just do it and don't charge a percentage to securely transfer cash to places. The nickel and dime thing is pervasive; sometimes the branch can override some of the fees, but they add up fast. The people do try to be helpful, but they can't do much about general policies. Their small business guy hates the sight of us because it invariably means that Citi has screwed something up and it's going to take a fair amount of work to sort it. Overall, they get a C for effort -- the people really do try, and it's the closest global bank office to us that can handle what we need to do, but if you need someone whose employees will work for you, this is probably not the place.

Thank goodness I don't bank at Citi...you may ask 'how can you provide a review then??' Well, let…read moreme tell you how I've been introduced to the inefficient, poor customer service here. A parent (unfortunately) banks at Citi so I've been roped into dealing with this sorry excuse for a bank. You have to make an appointment for almost any transaction. When you make an appointment you may have to wait anyway. They tell you they will call to follow up and never do. They have limited staff so be prepared to wait. Perhaps I am spoiled because I bank at another institution and I can easily walk in and accomplish what I need to do with friendly, courteous service. I am biding my time till when I am able to pull all funds from Citi. Stay away...

Magnolia Payday Loans - installmentloans - Updated October 2026

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