1. Magnolia Medspa

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Charleston, SC

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Magnolia Medspa

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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3 years ago

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Totality Medispa

Totality Medispa

4.4(7 reviews)
1.4 mi•Cannonborough
•$$

My experience with the Daniel Island Totality Medspa was top notch!The customer service and support…read moreat this medspa is outstanding. I cannot highly recommend this business enough. I would give them 10 stars if I could. Thank you, Totality for such a totally positive experience!!

I cannot recommend Totality MediSpa after two extraordinarily poor experiences…read more I was selected as the winner of the Totality Transformation, a promotion they ran for their Hilton Head Island location. I was told that the services that I selected were only available at their Downtown Charleston location so I made the two hour drive. When I arrived for my first scheduled appointment, I was turned away because no one had told me how I needed to prepare for the services. I did have a consultation appointment yet none of the pre-appointment information was provided or shared. Even the provider at the Charleston was surprised which didn't instill any confidence in this first-time customer. I made it known to their management that I wasn't happy to have wasted half of a day traveling back and forth to not have had anything done and they did apologize. A few weeks later, I arrived for a Botox appointment to the Hilton Head Island location. Not only was the provider 15 minutes late but I was told they could not access the product because no one had the keys to the refrigerator. The owner could not access the refrigerator! I was asked to leave and come back later. The follow-up response was a casual "sorry" text accompanied by a smiley face. After sending an email to both owners, I did receive an emailed response and a text message response asking me to call them. Umm, no. I am the customer and you have all of my contact information - you can call me to provide an appropriate apology. No one did. These are invasive, aesthetic services, and patients should be able to expect professionalism, communication and respect for their time. Instead, I experienced repeated disorganization, inadequate communication and a stunning lack of concern about the inconvenience they caused. If this is how Totality MediSpa treats someone chosen to represent one of its own promotions, I would have serious concerns about recommending this business to anyone.

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Magnolia Medspa - medicalspa - Updated November 2026

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