Years of Avoidable Harm--Tooth Loss, Jaw Injury, and Dismissive Care…read more This office's pattern of poor communication and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. In late October/early November 2019, I had an apicoectomy on tooth #9 with John D. Wells, DDS at 16600 Birkdale Commons Parkway, Huntersville, NC 28078. I followed all aftercare to the letter, rinsing faithfully with the prescribed cleanser. After the first procedure, I started feeling pain and discomfort in the tooth area after drinking cool water, so I contacted the office right away. Dr. Wells had me come back for him to take a look. He then determined he needed to redo the apicoectomy. Afterward, I asked what the problem was, and he explained that the dissolvable sutures from the initial surgery hadn't dissolved, so he removed them manually. He assured me healing was on track, but by early 2020, persistent infection forced me to need an extraction and an implant, which was both costly and heartbreaking, especially at my age for a front tooth. I was 80 years old going through all of this. I was never told about the threat of infection, and only learned later that undissolved sutures can trap bacteria and lead to failures like this; and that dentists should proactively remove them themselves to avoid such risks. Had I known, I might have pushed for that upfront or chosen differently--but trusting the process, I returned to the same practice in 2022 for a root canal on tooth #8. That's when things worsened dramatically. During packing placement, the assistant demanded I open my mouth much wider to keep it dry, using scare tactics: she warned that if I didn't, "it would have to be redone." Again, I am an older patient, and it was very clear this assistant dd not care about me as a patient, and had no interest in a reasonable bedside manner. Fresh off the 2019 trauma, I felt pressured and complied to open as wide as possible, despite visible distress in my eyes, as she took her time. The strain immediately triggered pain and discomfort, and I was soon diagnosed with a displaced TMJ disc--causing relentless muscle spasms, a sensation like my jaw is off its hinge, difficulty speaking, and chronic agony requiring therapy and meds. After contacting Dr. Wells numerous times with my distress and concerns, he dismissed them outright, claiming the assistant "didn't force my mouth open or threaten me with a gun." No empathy, no accountability--just deflection. As I said before, this office's pattern of poor communication (e.g., not warning about dissolvable suture risks) and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. The initial staff seemed friendly, but the care felt reactive at best. If you're reading this, ask upfront about materials and removal plans, get consents in writing, and trust your instincts--if something feels off, walk away. I wish I'd switched endodontists sooner; now I see one who actually listens. Proceed with extreme caution here.

I just had my second root canal here in five years. It was no big deal…read more People think root canals are a big deal, but that's due to old technology. Other than the needle being stuck into my gums at the beginning to numb the pain, this was 100% painless. Same as five years ago. I also learned that flossing is 10x more important than brushing your teeth. Brushing only gets the surfaces and gums. Flossing gets rid of the plaque that leads to bacteria and infection. Excess plaque has also been linked to Alzheimer's and heart disease. Great info, friendliness, and overall customer service here. Or you can call it bedside manner. Whatever you want to call it, Dr. Wells and his staff are highly recommended if you're seeking an endodontist.

Desmond Dentistry is always clean and super friendly. They have a true passion to cater to your…read moreneeds. Everyone is very knowledgeable of their area of expertise and always take the time to explain next steps. We have three generations that see Dedmond Dentistry. So anytime there is an issue surrounding dental care, we highly recommend Dedmond dentistry.

Wonderful, friendly staff. I love that they are family oriented. i was seen promptly at my…read moreappointment time and felt very comfortable. As always my concerns about my teeth were addressed and taken seriously. They went Over my medications and medical history to let me know how it can affect my dental health. It's nice to know they care.

I had my first emergency visit today with Comfort & Care in Lincolnton. My dentist is not open on…read moreFridays, but I was able to get in today to be seen by Dr. Naylor. Everyone here was so friendly and helpful. Dr Naylor was very gentle and he did a great job helping me today. I'm going to change to this dental office for future visits.

Hands down they're the best and kindest all the way around!! Office staff is so wonderful! Highly…read moreappreciated and recommend!!

Just had my second root canal done by Dr.Henson and his staff. I don't think my experiences could…read morehave been any better. Was treated well by all. Did not have to take pain relief medications. They really cared that I was doing well during the procedure. Highly recommend these folks.

From my point of view, these folks are the best in the business. They are friendly, professional…read moreand I would recommend them for anyone in need of a root canal. Hats off to Brett Henson! This was the first root canal I've had done and my mouth wasn't sore the next morning.

Absolutely fantastic Dr and staff! Amy and the girls at the front desk are always so helpful…read more Would highly recommend. I have visited them on several occasions for issues and they have always been very accommodating and so patient. They are the best there is in Mooresville!

Absolutely great work. I came in for a root canal. He fixed my problem. Performed the roof now I…read morefelt nothing. Extremely professional extremely fast. I was in and out before I knew it. I felt no pain the night before I was an excruciating pain. He truly is a miracle worker.

This Gentleman has saved a many tooth for me! No worries when you visit him! A+. Positive attitude…read morehelps a lot also

I had my visit at Dr Fuller's office a couple of weeks ago. Seems I ignored a broken tooth just a…read morebit too long and it was making me pay for it! Well lucky for me I was sent to Dr. Fuller's office. He and his excellent staff took care of me. One look at the xray and he knew just what we were dealing with. He explained what the situation was in good detail. And then we scheduled that root canal. What might have taken other doctors two appointments, this craftsman was able to handle in one. And minimal pain too. Just a pinch in the beginning (and maybe cuz I'm a baby on that sort of thing) but the rest was smooth sailing. Back at the office in 90 minutes. I highly recommend this doctor and his staff for your root canal needs

I'm liking this office. Straight forward, tells it like it is. Very friendly dentists and awesome…read moreassistants. Needed a pull and getting a bridge. Explained the process and gave the pricing before any work was done.

Dr. Miller and his staff are caring and wonderful! I absolutely fear the dentist and they are great…read moreto work with!!

Had a root canal done. The staff were all phenomenal. Ive had one done in the past elsewhere and it…read morewas a night and day difference. These guys were great, even the atmosphere, chair, 'movie glasses'. Id happily use them again.

Customer service is trash and they play with peoples money. They wanted a copy of my credit card to…read morekeep on file and refused to bill my insurance. my insurance covers 80% of my dental procedures. They wanted over 50% of the initial procedure cost up front. They couldn't get me in as an emergency patient for two weeks. and they advertise that they're the cheapest in town. That's a lie. I took my business elsewhere and was only charged 25% of that :) 0/10 do i recommend this "office"

Dr. Hill did a great job for me on two occasions. He did a root canal with minimum discomfort and…read morelater when I went for another root canal, he soon found that the tooth was cracked and needed to be extracted. They set me up with a great oral surgeon. Dr.Hill's entire staff were all great

From the owner: If you have a dental abscess or toothache, root canal treatment is the best way to stop the pain…read moreand save your tooth. We are available right away to help you.

(Was there prior for a hygiene appt as well which was a great first time experience)…read more Saw Dr.Probst today for a filling. No pain at all, procedure went great. Kathy his assistant was great, personable which I like. Very nice office. Clean and professional. Side note-I worked for dentists for many many years (last year I retired) as it was hard for me to pick a new dentist I made an excellent choice. I recommend this practice to anyone currently looking.

Always pleasant and friendly staff. Was able to get a quick…read moreappointment for a crown that came off. Dr. Probst quickly fixed my issue and I was on my way. Thanks to all!!