On May 19th 2023 I sent an email to both Tom Hoese and cc Katie. No response. They stated in print on the web that they are a small family company and would correct all of the problems we incurred with these greedy individuals. The email went through as the bcc went through. They tried to correct it before and failed. We just wanted a monetary solution so we could have the work done PROFESSIONALLY!!! They made it sound like they would respond to me but lacked in any follow-up/////as usual, read more

No response to a bcc'd email that went through. They stated in print on the Web that they would take care of the inadequate quality of their stonework. As of 2/29/2024 (Update today) they have not contacted me. I have had them try to correct the issue twice before but they were unsuccessful. They used the wrong type of stone of stone around my island. They sent me a picture of the stone they would usally use. They did not let me know the consequences of using this type of stone. Run far away from Magnolia!!! Money in their pocket is their goal---not the client... read more

Our experience with Tom and the Magnolia team was awesome! From our initial consultation, Tom really understood what we were looking for. He and his team were easy to work with and answered all of our questions along the way. The crews were respectful, and extremely hard workers. We just love our yard! Thank you so much to the whole Magnolia Team - Pam read more

Jarrod and the crew from Magnolia landscape did a great job replacing our sidewalk and front steps with natural stone. They were considerate and professional, and great communicators throughout the time leading up to and during the project. Their work looks fantastic; couldn't be happier with the outcome! read more

Short review: I gave Magnolia a deposit in April to hold a spot in the Spring/Summer. Even with the deposit, he reneged on me and left me screwed. Long review: My neighbor used Magnoila and advised me not to work with them due to a quality issue with her job. Against the advise, I needed to find someone who could meet my schedule and he said he could. I gave them a deposit in April for the spring/summer schedule (all documented). I didn't hear anything so I inquired in June and was told my job would be done in August. In late July I inquired again and after several attempts to get a hold of them I was told they lost their foreman and they could no longer fit me into the schedule this year. I asked them to make it work since I had counted on them and had a lot riding on getting his done due to my upcoming home sale. Tom from Magnoila said he needed a week to figure things out. A week went by and after several attempts to get a hold of him, he said he couldn't take on the work and left me completely high and dry. He knew that I was putting my house on the market Spring of 2020 and still didn't care. On another note, he visited my other neighbor to gain her business (while all this was going on!) still knowing he didn't have the staff to follow through. Tom may be good with getting your initial check, but you would be taking an extreme risk by putting your faith in this company following through on their promises. Even though I may miss the spring market to sell my house, it's worth not giving this guy a single penny! read more

We have been repeatedly disappointed by our experience working with Magnolia -- the initial work (started in 2017) was substandard and we had to have them come back to redo the berms that they had created, because they were way too high. About 50% of the plants they provided did not survive the winter and it took them until July (after requesting that they come out in May) to replace them. Tom was very unaccommodating and only agreed to replace some of the plants. He refused to give us a cash refund, even though we had already re-planted at our own expense (rather than wait until July to plant our flowers!). Finally, today they installed our THIRD magnolia tree after the first two died. It always take several weeks for them to respond to our requests. I would not recommend this company. Their behavior reflects that they have too much business and simply do not care about customer satisfaction. read more

Thomas, Jerrod and their landscaping crew did an amazing job that surpassed our expectations. Everything from the design and plant selection to the plant and boulder placement was beyond perfect. They were professional and efficient. We will definitely use Magnolia again for future projects! read more