Poor customer service! Paid an over priced fee of 15.00 for FED EX shipping in which they promised a 2 business day turnaround. calendars came late taking 6 days making my marketing materials late for my customers. I contacted management and they refused to return my !15.00 shipping only offering a credit for next purchase in which I would not trust with my business needs. VERY DISSAPOINTED read more

Ordered some fridge magnets from them and after a month long delay, they arrived in a beaten up thin cardboard box. Upon opening up, they were just thrown in without packing materials. The product itself was horrible. It looked like a 2nd grade art project. Bubbling on the magnets, frayed edges, magnets with no notepads...completely unusable. I called and spoke to a manager who promised to make it right and 3 weeks later when it did not arrive I called and he said "oh sorry, we were busy with other orders and I forgot yours. I will get it to you next week. Told him I didn't want the product anymore and requested a refund but product was shipped against my wishes anyway. The company is complete joke and beyond unprofessional. I urge you to order from one of the other companies who offer same products. No value for money here- avoid at all costs. Would give 0 stars if possible! read more

Magnets USA - This is how they arrived- thrown into a box with no protective materials. - Advertising Near Me - Vinton, Virginia

I have used Magnets USA for many years for my real estate calendar magnets and previously found their products, service, and pricing to be excellent. Unfortunately, over the past few years I have noticed a steady decline. This year, when attempting to order 2,000 calendar magnets, I encountered ongoing issues with customer service, calendar editing, and significant processing delays. Despite multiple attempts to resolve these problems, the order could not be completed, and I ultimately had to cancel it. This was very disappointing given my long history with the company, and regrettably, I will not be using Magnets USA again. read more

More like 3.5 starts. After my prior review I received a call the next day and they shipped my product overnight. The quality is great and I'm happy with the end result. I wish they were more upfront about back orders and delays. Communication could be better. read more

Magnets USA - Advertising Near Me - Vinton, Virginia

They have done a great job making high-quality affordable business card magnets that have been very helpful to my business!

I've ordered from these guys year after year. And every year it's taken longer and longer to ship out magnets with this year being the worst. Nice calendars but they're now affecting my business. Ordered in September and still waiting on magnets it's now December! We're breaking up and will find a new company to order from next year. According to other reviews, it seems there's new management which could be the reason for the decline in service who knows. But either way buy from someone else and save yourself the headache. read more

Ordered my calendars on November 4th and I still don't have them. It's December 26th and for the first time in 10 years, my clients are not getting calendars before Christmas. I have called Magnets USA 3 times for the last week and a half and these people keep blaming it on "the calendars did not pass a quality control check". Every time! Please do not insult my intelligence. Just tell everyone that you are wayyyyyy behind your own production times. This year has been a nightmare with this company. I spent $300 on calendars, ordered them with plenty of time, and I have nothing to show for on December 26th. Terrible and just plain sad!!! Please send me the product that I have already paid for!!!!!!! read more

Products are good, customer service stinks! Was on hold for 20 minutes, opted to receive a call back in stead of waiting; that was two days ago, still waiting! read more

1stars I'd give zero if I could. I've been ordering Christmas calendars for years from this company. I placed an order Nov 7 2024. Called Customer Service got the run around as to where my order was ... all would say in production. OK where in production .. wouldn't say. I wanted these to mail to my clients before Christmas! Any company that has an order on Nov. 7 and takes 2 months to fulfill is inept! DO NOT ORDER FROM MAGNETS USA read more

I really have had great experiences with Magnets USA over the years. Autumn is awesome and will call me with deals and upcoming cool new campaigns. Shipping and receipt of products have been fast! Thanks again! read more

Communication regarding designing my magnets was extremely difficult. When I received the magnets after a very delayed shipment, they were beautiful, but be aware that a first-class stamp WILL NOT COVER the postage to send the magnets due to the magnets sticking to the machinery at USPS it cost an additional postcard stamp to send one envelope because they have to be marked unmachinable! This website should note that on product descriptions! read more

Magnets USA was quick, courteous , and very helpful. They helped me with my new magnetic business cards for my small business. I received my order in early July and have already received phone calls and several jobs. Your brand is so important for any business even small. Thank you, Magnets USA. Dillon Thurman Dirty D's Bike Worx read more

I've ordered my calendar magnets from this company for years now with little issue but this past year (2024) it took forever to receive them. When I ordered them the beginning of November there was no disclosure that they were behind in production. Weeks went by and I decided to log in to check my order status and "then" it said at the top to expect delays. No one contacted me to inform me of an issue. I reached out to them several times and it took multiple follow up messages to get them to respond. Even though though my magnets were not in production yet they said they would charge me an 85% of the cost if I cancelled my order. Mind you by then 2024 was almost over at this point. It wasn't until I informed them if they couldn't give me an update on when they would ship I would contact the Better Business Bureau and my credit card company that they finally called and returned my messages! It wasn't until all of that they offered any apology, a partial refund and got my magnets to me within a week! I was going to contact my Credit Card Comp. and BBB because they charged my card the full amount from first placing my order even though they had not shipped and they weren''t replying to my messages. I was beginning to think I was being scammed! What a hassle! And reading Google, Yelp and their FB reviews it appears I am not the only one this has happened to. I Ordered the beginning of November and didn't receive until January. With little communication about it. I will have to look for another company to order from. read more

I wanted to order some Football Schedules for my bussiness and was having a hard time, Autumn was CS rep and she was so helpfull. Very easy to work with and talk to. I will be ordering some Basketball Schedules this fall and Autumn will be my go to!! read more

Be very careful placing an order. They will over promise and under perform. They were given 3+ weeks to adjust a delivery date, promised they would honor it and then didn't. When i called they said we tried and there is nothing we can do. Passive aggressive and rude. I will never ever work with them again. Whatever they tell you even in writing via email or phone call, just know it won't be honored. read more

I have made the mistake to give magnets USA more than one chance. Their system is extremely outdated, quality is awful and their lack customer service is frustrating. We have ordered thousands of magnet calendars from them for years and the last couple years have been horrendous! Last year they were so late on our delivery due to a production issue but failed to ever let us know. My order arrived WEEKS late. This year we decided to order back in JULY for our end of year 2021 calendars to go out to our customers. JULY! so we wouldn't have issues. We were supposed to have our calendars out last week, LAST week. Spent $500 for flyers that were supposed to go out along with the calendars, to be delivered last week. After numerous tries to get in touch with someone, our rep, who was always available earlier to get our order and collect payment, finally we heard there was yet another production issue- meaning the printer Jammed and some magnets were damaged. They never called or told us there were issues. I had to dig and find a tracking number that said our order should be delivered 11/21. That's three weeks late AND again. We started our order in JULY! How can the same exact thing happen twice. More importantly they should have reached out to us. This place sucks. We have given them chance after chance. read more

I would never recommend or use this company again. From beginning to end, it was a disaster. I ordered in November for a Christmas mailing and did not received the order until the 23rd of December which was a Saturday. I spoke with multiple people to no avail. I sent in multiple proofs without any feedback. The calendars were ok but definitely not worth the hassle. I have ordered from other companies and never had these issue. This company needs help. Susan read more

My magnet order just arrived from Magnets USA and they are fantastic. Nice design and good quality. The employees are quick to respond to my questions and edits to my mailing lists. I've been ordering magnets from Magnets USA for 5 years and will continue to do so because this type of marketing makes my phone ring. Magnets USA is a great marketing partner for my real estate business. read more

This company is completely not worth the time to write this review. We have asked for a month when our magnet calendars were delivered to the post office and customers and where the 50 extra are we were to receive. We were told this would happen the week of Thanksgiving. It hasn't! We have made multiple calls withot any satisfactory answers. read more

I put in a order over a month ago, no updates from them, then when I threatened to cancel they tell me they are back logged and cannot provide an update for my order. I said cancel my order and refund me my money they said they would have to change me for materials used.... what materials have you used .... lol this company is a joke, they have horrible service. I am expecting a full refund. DO NOT GIVE THEM ANY BUSINESS! read more

This company and the people that work for them are a joke! Their website is NOT user friendly. When you call in the 5th time to get help, they speak to you like you are an idiot but yet it's their website that is outdated, go figure. read more

Greg H. I have used Magnets USA for a few years now, however the last two orders I have put in have been a disaster. My baseball calendars I received half of my insert and half of some other agents and then it took forever for them to send the right ones. Then this years football calendars they sent me half of my inserts, I then called to tell them they had messed up and it has been two weeks since I called to complain. When I called today to find out what happened they explained that they were printed and would ship the 9th..... today is the 5th and football starts tomorrow. I am done there are many other companies who do this same exact thing do not waste your money here. read more

I have been ordering their magnets for about 12 years now, and I have always planned ahead and ordered Sep/Oct to be sure I have them ready to give out in the beginning of December, They had a price hike last year and I spoke to the sales agent who has worked with me before and she slashed the price to almost half! My customers love the fridge magnets and look forward to them every year. And like they say, the customer is ALWAYS RIGHT! read more

I have been working with Alan Dever and Magnets USA for over 10 years now and could not be happier. The different options for my marketing materials combined with the professional service provided make what could be a cumbersome process a simple one. The ease of placing my orders, the timely shipment of products and the affordable pricing are just a few reasons why I continue to use them. read more

I placed an order with Magnets USA on the 30th Nov and three days of calling and emailing them to discuss my order has resulted in nothing but frustration. The calls for sales and assistance are routed to the same loop wherein you wait, quickly get asked to leave a msg, leave a call back # and finally get disconnected. I need to speak w/the graphics dept before they produce my mailing but it seems there is no one available to take calls! Very frustrating and a giant waste of my time! read more

I have worked with Magnets USA for over 10 years and it has been a GREAT experience. Their magnet products are the best in the industry and their customer service is excellent. They have consistently changed their products to keep up with current times and they have created a great website for ordering and processing. Their customer service people are all friendly, knowledgeable and professional. They communicate well and know their business. In summary, they are a fabulous company and I have been very happy with their products and services. Thank you, Magnets USA! read more

Takes 6 weeks for an order but they fail to tell you that when ordering. Learned the had way. Going to Vista Print next time.

Magnets USA royally screwed me over. Although I placed my order in Mid November they screwed up my order, and I am STILL waiting on the re-make. Which, they've been saying will be shipped "any day now." Needless to say I've canceled and scratched them off my vendor list. I have never had issues before, so it's a shame. read more

I love Magnets USA and their products. As a realtor, marketing must be a priority to grow/maintain my business. This company makes it so easy for their clients. I just recently ordered 2018 football schedules and chose the mailing option. I submitted my order months ago so I could receive the early bird discount. (I love that they reward you for staying on top of your marketing.) last week I began receiving calls, texts, Facebook posts from clients and friends saying thank you for their football schedule. This is my idea of hands free marketing... I placed an order and Magnets USA just took care of the rest. I never thought about it again until my clients began contacting me! I've already ordered my Christmas/New Year calendar and can't wait to see who reaches out to me after those are mailed! Another great thing about Magnets USA is their closing gifts. My clients especially love their ice cream paddles, knife sets, and cutting boards. I have shopped other companies and there is no comparison to the quality and price of Magnets USA! I have even purchased a few items for my own personal use. If you are a realtor, you must check out this company! *The grill set is awesome also! read more

I would highly discourage the use of this company. In every aspect of my order it was a miserable experience. The worst was at the end... after a significant delay they sent my order to another real estate agent in MA. Unbelievable and then the offer me a $50 credit towards another order! I would never trust my marketing with them and you shouldn't either. read more

Magnets USA can't seem to get an order right - ever. I ordered my Thanksgiving calendars the 27th of October and just got them today. When I called on the 17th, they were very rude and not helpful. I have Thanksgiving calendars/inserts worth nothing. My team said not to try again and I did - for the last time. Maybe they should consider hiring help that actually helps. read more

I have used these guys before but it seems they are having major problems. My complaint is the same as others. We ordered magnet calendars for Christmas in early November and almost a month later had not received them. It is almost impossible to get a response from the customer service number or email. We left several messages and email and had no return call. Finally, they arrived but it will be too late to get them out in order for customers to receive before Christmas. I will never use them again after this experience. I need to send them back but again cant get any response from them. read more

Lost order! After placing my order for baseball magnets, I was sent a link to complete items for my order, which I followed, made choices, and uploaded my mailing list. My order was to be mailed out March 15th, and I realized around the 20th that I hadn't gotten any emails regarding the overage being shipped to me or any communication. After calling, they informed me that I never completed the information that I needed to provide and I was at fault. At this point, its so late that I didn't fight it (it wouldn't matter) so I provided all the remaining information and waited for my proof. After completing all items, and approving the proof, I reached out to my typical sales rep, she informed me that they changed their computer system and lost some orders and had been trying to contact everyone to get them finalized. I asked why I was accused of this being my mistake and why I should bother to use them in the future - NOTHING!!! No response at all. I again sent another email asking the same question, and NOTHING again! Very disappointing - PLUS absolutely no discount for their screw up. Looks like I'm searching for a new magnet company again. read more

STAY AWAY, BE AWARE, they will delay your order and then try to tell you that happens at the peak time, completely agree with other reviews, royally screwed me on time line, placed order in mid Dec, said estimated time 10 days and now its Jan 5th and still don't have the New Year Calendar, read more

I don't know what has happened to this company but they have really gone done hill especially with their service. Was waiting for my proof to come back and after a week I called them and they said nothing had been done because they were busy and the person on the other end was so rude and never let me get a word in. I think they have forgotten who is the customer and who is providing the service. There are too many good companies out there for you to have to deal with so much disrespect. I plan on finding as many social sites as I can to let people know how rude and none caring this company was to me and I had been a customer for a long time. I also think their product glue is very cheap and does not hold very well. I had so many of my clients tell me after a month or two the pages just started falling off and this is why I think this company is now run by someone else and not the original​ people. read more