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Magic Promotions

5.0 (6 reviews)
Open • 9:00 am - 5:00 pm

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6 months ago

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9 years ago

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9 years ago

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7 years ago

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11 years ago

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11 years ago

Excellent attention to detail and personalized service. Quick turnaround- my somewhat "last minute" order arrived a day early!

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Dupli-Group - Back of Card

Dupli-Group

(4 reviews)

North Center, Lakeview

Please stay away from this unprofessional and overpriced company that charged $3.45+ per business…read morecard, which doesn't count the surprise $75 fee they dropped on me the same day I was supposed to pick up the proofs. Pictures are just a small sample of the flaws. I needed business cards quickly and my current vendor was unable to print my design in Pantone colors, just CMYK. I reached out to Chris from Dupli-Group and explained my situation and he said he would be able to meet my deadline no problem. I was quoted in email at $345 for 100 cards, which is ~3x more expensive than elsewhere, but I needed them quickly so I didn't see much choice. I was also quoted $10 to get 3 different proofs, which I agreed to. My designer provided proofs with Pantone color #s so that it would be an easy print. Chris agreed to meet in person ~10 mins from his house to show us the samples, but hours before meeting, he called telling us that it would cost an additional $75 for those 3 card samples. When I asked where this fee came from, he said he just found out himself. We met him and pointed out that the samples had fraying around the edges of the cards that looked like they weren't cut cleanly. Chris assured us that it was because it was a sample and that the production run would be on other paper and would not have this issue. We gave him the credit card details for the $85 ($10 proof fee + the $75 mystery fee), and we agreed to the run of 100 cards. Dupli-Group produced the cards the next day and Chris met us on his way home from the office. We gave him a check for $345 and received 100 cards, but we immediately saw several issues that we pointed out in person. The fraying was still there, looking like the cards were sitting in someone's pocket for weeks. Chris said this is because the paper is white before it is printed. Some cards had extra unprinted slop on the edges, and the remainder were not centered properly. Chris said my designer gave it to them that way, so I politely showed him the email my designer sent him with the perfectly centered proof. Chris then said the $85 charge didn't go through. Upon checking, we had given the wrong zip and provided the corrected one. At home, I took photos with digital calipers showing that many cards were cut at an angle, and the rest weren't centered among other issues. Chris said he would get these issues fixed and bring me more so that I would have 100 good cards. He also said the credit card still didn't go through, and although I wasn't sure why, I offered to bring a different credit card when he brings the replacement business cards. We met 2 days later, but the batch he provided was cut even worse with chunks missing from the edges. I asked him to take them back just to show his boss. He took most and admitted that they probably have a problem with the cutting equipment, but then still asked for the remaining $85 payment. I told him to please speak with the owner first, and we can talk or meet again on Monday to resolve the quality issues and remaining payment. Chris later replied that they will waive the $85 fee, but that morning's batch (which he took most of) was the only make-good they were providing and "this matter is over and done." The owner, Wally, finally chimed in, saying I was "fortunate to be working with Chris on this project" and implied I was cheap and they "felt certain I would do the right thing" and pay the $85 fee, which they graciously waived after still failing to provide 100 acceptable cards. There is much more that wouldn't fit in the review, and I only included a couple pictures with personal info redacted, but I am still shocked that a company would rather insult a customer than address literally any of the myriad quality concerns. But hey, at least I paid $345 for a useless stack of card stock.

Thank you Dupli-Group for your wonderful printing services! We appreciate your quick turnaround and…read moreprofessional crisp printing! We will be recommending your services to all our clients! Thank you! Jennifer at Bon Events

iCandee

iCandee

(5 reviews)

Edgewater

Excellent business. Very helpful over the top customer service. I called searching for a rainbow…read moreFlag and a few items for my daughters eighth grade graduation and Billy was amazing. Tho they didnt have what I was searching for in stock he went above and beyond. He called around and found the items thru his suppliers that could ship it in time and set the whole delivery up and got me the items within a day. My daughter and her friends were totally surprised and excited . Each of them got a small Flag as the large one still flies from our pole. These kids get ridiculed and messed with quite a bit and band together for each other for this reason. The message I wanted to send was love and acceptance to these kids. I wanted them to feel comfortable and safe , ridicule free so they could just be them and eat drink and hang out. They played bags, danced , listened to music and had a great time. Some of the parents unfortunately are not so accepting and one girl actually had to ask to be dropped off down street so mom wouldnt see the rainbow flag. She apparently would not have let her stay. I found that sad, but it is a perfect example why this day was so important and these items and their message needed to be sent. Kids beed love and acceptance to succeed not judgement and control and ridicule. Billy helped make that happen. I will highly recommend these guys a d order from them in the future. Thank you Billy. Shawn Schroeder

I just received my jerseys from icandee what an amazing job they did. Billy Stevenson was so…read morehelpful and patient with designing and ordering my jerseys. I'm so glad I no longer have to search for another company for my needs. I will be ordering through icandee in the future. Danny Ryan

Magic Promotions - custommerchandise - Updated May 2026

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