I used to rave about this property management company's exceptional service, but my experience over the past year has been nothing short of disappointing. We've been with them for about five years, but lately, everything has gone downhill. As of November 7th, I am still waiting for rental payments for September and October--payments that should have been made on time.
In September, our property sustained wind damage, and I expected the management company to handle the repairs and send me the bill. When I inquired about the status, I was told that there were no available contractors until December. Living out of state, I took matters into my own hands and hired subcontractors to complete the repairs within a week. The whole point of having a management company is to alleviate these burdens, but they have failed to do so.
Moreover, my biggest frustration has been the lack of communication. None of my calls or texts have been answered, and when I called the office, I was greeted with a message stating they were unavailable since "May"--and here we are in November.
It's clear that they do not prioritize their responsibilities. This has been the worst communication experience I've encountered. I strongly advise against hiring them. read more