We were very disappointed in Colorwheel. For our carpet…read morereplacement we wanted to hire a local small business over the big box stores like Lowe's or Home Depot. Colorwheel was significantly higher but we wanted the better quality installation and customer service normally provided from a small business. After paying a much higher price for new carpet and installation we were shocked to find the carpet infested with carpet beetles. While we can't prove the carpet was infested prior to installation we can say that in over 10 years in this home we never saw any form of bugs in the house carpet. We do find it suspicious that the Colorwheel employees that installed the carpet mentioned immediately following the installation that our old carpet was infested with stink bugs, again we had never seen a bug in our home prior to this carpet installation. I would be curious to know if anyone else has had a similar incident with colorwheel carpet.

Nice store. Great selection. Very poor customer service. Went in for estimate on bathroom remodels…read more First contact with salesman was great. Went downhill after that. Plumber was sent out for accurate estimate and the plumber asked me if I wanted him to bill me directly for his services because Color Wheel would add 10% to his estimate. Of course I said "yes". Plumber then informed me that he would have to check with Color Wheel to see if it was ok with them!! Long story short, I received an astronomical estimate from the plumber and was given a different, higher estimate from Color Wheel after plumber. Needless to say, I cannot recommend this business!

I cannot say enough to express how wonderful Bonitz Carpet during my carpet install. They really…read moretook the time to make me feel like a trusted partner, not a number. They cared, the lead with kindness and understanding, as I my spouse passed and I am selling my house. They listened to my worries and replaced them with action. Honestly, they went above and beyond!! The carpet turned out perfect at a price that didn't want to make me cry! Highly recommend!! Shop local!

They completely saved me. I ordered all my flooring supplies from Home Depot. Once everything…read morearrived our stair nose molding did not match the flooring at all. I kept trying to find something from their online images that would be a better match but nothing seemed quite right. Came down here for a shot in the dark and behold, not only did they have everything that matched perfectly, they had overflow items from previous jobs. I was able to take a piece home right away and not delay our renovation any longer. We have been camping out in one room of our house for long enough and Bonitz successfully ensured my timeline would not be changed. Thank you so much!

Frank was so helpful and the prices were great. Couldn't be more pleased with everything.read more

Worst customer service experience ever. I took two rugs in to be cleaned. The first time I came…read moreback they were not ready. When I went back a second time they could not find them. They then refused to refund the cost of cleaning the rugs or the cost of replacing them. Now I have to go to District Court to sue them to recoup the cost of the two rugs plus the cleaning fees. Do yourself a favor. Either clean your own rugs or take them else where. This disaster of a "business"is nothing but a problem waiting to happen for their customers. I would definitely not spend thousands of dollars here buying rugs and carpets to have installed in your home. Imagine how badly that could go? I give them an "F" for customer service.