Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

I had to move to Germany, so I decided to rent it out while I was gone. I will admit that at first…read moreI was hesitant because I've never rented a house before... much less from that far away. I've heard horror stories of property managers not taking care of the places like they should, but I wasn't ready to sell my home. I took a leap of faith and hired them. They showed interest and professionalism from the beginning. Did everything they needed to do and advertised the house when needed. I must also mention that they advised me every step of the way and in every decision I had to make. I always felt like they were acting in my best interest and at no point they showed like my business mattered less than other customers. My last tenant was a friend of mine. I did ask at one point if she was happy with Prosper as the POC, and she had nothing to say but good things about them. They were helpful to her and very patient. I had to sell my home after three years, but I don't think I could be happier with the services they provided, which in turn gave me a peace of mind. I'm very grateful for leaving my property in their hands and I can't recommend them enough. Reach out to me if you have any questions about my experience with them.

Renting with this company was one of the WORST experiences of my life…read more DO NOT rent with this company. My boyfriend and I lived in one of their rentals for just under 7 months and ended up having to sign an agreement to break our 10 month lease because our experience was so bad. We lived at their Chandler St apartment and had CONSTANT noise pollution coming from the back alley and our upstairs neighbor. We put in our first complains within our first two months and were never taken seriously. We were told that the noise complaint was an "issue between residents" and that there was nothing they could do to stop our upstairs neighbor who threw things at her floor (our ceiling), slammed doors, screamed, stomped, jumped up and down on her floors (our ceiling), and repeatedly LIED about making noise even when we provided video evidence to management. After we signed this notice to break our lease early because "there was nothing they could do" we were forced to find a new apartment within 50 days and move out. During this time, the noise situation escalated to outrageous extents. Our upstairs neighbor CALLED THE POLICE on us for "harrassment" (because we asked her to please be quiet and we were only going to be living there for 2 more months), she also sent her boyfriend down to our apartment to legitimately harass us by knocking on our door continuously, trying to come in our apartment if we opened the door, and yelling outside. All this time I continued to leave noise complaints on Prosper Property Managements website (as directed by Samantha (who no longer works there) Just to find out that their site was broken and none of the complaints I had submitted had been received. Renting from Prosper Properties caused SO MUCH stress in my life and I genuinely hope they go out of business. I was harassed, lied to, forced to break my lease and find a new place to live, and prosper properties did ABSOLUTELY nothing to remedy the situation. Also :) the neighbor stole our keys upon move out (procedure was to leave them under the door mat) and management blamed us. Even though there are supposedly "working security cameras" outside. DO NOT move here!

I have been pleasantly surprised by the fantastic customer service, promptness and knowledge of…read moretheir staff. I ran into so many issues with my previous property management company and quickly became frustrated. A friend of ours referred us to Vista a few years ago and the difference has been night and day. They deliver on their promises and always keep my family as the focus on all their decisions. We now live cross country from our property and feel so at ease with their professionalism that we have decided to have them manage our other property and have absolutely loved the results. Thank you Vista and thank you to my friends that referred me to them. Outstanding guys!

1-Star Review (If I Could Give Zero, I Would)…read more If I could give zero stars, I absolutely would. I wish I had read the countless negative reviews before ever engaging with Vista Property. I was misled about the $250 administrative fee and was later told it was non-refundable, even though when I took the money order to their office the agent Olivia who stated to me that if it doesn't work out I would get my money order back. She added the reason for the money order not written out is for a smooth return if needed. When I asked for my money back--because proceeding with the lease no longer made financial sense--staff refused to return it and tried to hold me financially hostage. What made this experience far worse was the unprofessional and racially charged behavior I encountered. The office manager Lori made a micro-aggressive comment implying that because I am Black, I needed to "come respectful"--as if my race predetermined my behavior or justified calling the police. Because of that comment, I brought law enforcement with me to deliver my written request for a refund, for my own protection. The owner's behavior was even more alarming. When the officers accompanied me, he acted as if they belonged to him--scolding them, pointing in my face, refusing to speak with any professionalism, and ordering the police to remove me after I calmly explained the racial remark I experienced. Even after leaving the office, the officers continued to circulate the area, clearly influenced by the false narrative that I was somehow a threat--simply because I was a Black woman advocating for myself. I returned only to use the restroom and locate my payment receipt. This was a horrific, degrading, and discriminatory experience from start to finish. The lack of transparency, the refusal to return my money, the racial hostility, and the unprofessional conduct are all deeply concerning. I will be reporting Vista Property to the Better Business Bureau, filing a small claims lawsuit, and documenting this incident wherever possible so others don't go through what I experienced.

This was my first experience getting a rental on my own, and I honestly couldn't have asked for a…read morebetter experience. The company made the entire process so easy and straightforward, which made a big difference as a first-time renter on my own. Since I wasn't able to be there in person, Aaron was absolutely amazing to work with remotely. He went above and beyond to help me find multiple listings that fit my budget, wants, and needs, and he even toured properties with me live over Zoom. He was always friendly, responsive, and genuinely looking out for me throughout the entire process. Even with my tight turnaround time, Aaron helped me find a great place in a timely manner and made sure I felt supported every step of the way. I'm incredibly grateful for all his help and would highly recommend working with him and his crew!

Seattle Rental Group was great in connecting me with fantastic agents who helped me find a great…read moreapartment in Seattle. I was relocating from New Mexico, and they made the entire search so easy. Bree sent over a curated list of apartments that matched my price range and my amenity and feature requirements. She also provided information about each neighborhood, which was incredibly helpful since I was moving from out of state. The day I arrived in my new city, our other agent, Kristi, picked us up and gave us a six-hour tour of the places we had selected. Additionally, she was an advocate for us throughout the process. She asked the tough questions of the leasing agents on our behalf to help ensure we got the apartment we wanted. She asked questions we hadn't even thought of, so it truly felt like she was on our side rather than pressuring us to choose a place. She was amazing. Even before I signed my lease, I had additional questions, and Kristi was there to answer those as well. Both Bree and Kristi were fantastic. They even handled turning down the apartments we decided not to select, which was one less thing for us to worry about during a major move. Great service all around! They made relocating to Seattle and finding an apartment so much easier.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

We can't say enough good things about Spartan Agency and especially Jen Noland. From beginning to…read moreend, the level of service, communication, and professionalism we received was outstanding. We had to trust Spartan Agency with our home while we were away in Hawaii, and they absolutely delivered. They stayed on top of everything, kept us informed, looked after the property, and gave us genuine peace of mind knowing our home was being taken care of. Jen Noland deserves special recognition. She was responsive, professional, dependable, and always willing to help. Whenever something needed attention, Jen made sure it was handled. That kind of personal service and follow-through is becoming harder and harder to find. After everything our home went through, having a company we could truly rely on made an enormous difference. Spartan Agency didn't just manage our property--they treated our home like it mattered. We are extremely grateful to Jen and the entire Spartan Agency team for everything they did for us. If you're looking for a property management company that genuinely cares about its clients and their homes, I would recommend Spartan Agency without hesitation. Thank you, Jen Noland and Spartan Agency, for taking such great care of our home and our family. You earned every one of these five stars.

Switching to a new property management company can be nerve-wracking, and when we first found out…read moreour housing management was changing hands, we were naturally apprehensive. We've all had experiences with management companies that treat residents like simple line items or business transactions. But from the moment this team took over, every single one of those worries completely vanished. They have been nothing short of amazing. Not only are they exceptionally professional, prompt, and organized, but they bring a rare level of empathy and genuine care to everything they do. They truly understand that they aren't just managing properties--they are managing people's homes and supporting real families. Anytime we've needed assistance, they've approached us with compassion, active listening, and immediate solutions. Hands down, this is the absolute best property management company we have ever been blessed to work with. If you are looking for a team that balances high-level business professionalism with authentic human kindness, look no further. We could not be more grateful for everything they do!

I currently rent a property from RPM! Last night Donna and April went above and beyond for me…read more Something happened with the garage door and when I arrived home at 1 am, after driving for 4 hours and 27 degree weather to boot, I tried my garage door and kaput! It wasn't the battery, the motor actually tore off the back of the door. In my own stupidity, I didn't have my key. I called the emergency line and someone was quick to respond via text (don't know who I was txting with but thank you). Shortly after Donna and April showed up to let me in! All that work in the middle of the night for these ladies to get up, dressed, over to the office to get the spare key and then off to rescue me!! I really can't thank you guys enough. I moved here from Portland by myself for a job, this experience has been very stressful to say the least but the RPM team has helped me out and eased my mind with this situations and a few others I've had over the last few months! Thank You!!

Currently in charge of my HOA and do a poor job of keeping up with the community also has a $10 fee…read moreto pay them online which is outrageous

Their lock box has been broken for months. And while I do not blame JC Huggins for the tweakers…read morecausing thefts, I do blame JC Higgins for unavailability for in person payments. They close for lunch but do not post that anywhere on their website. Twice I have shown up to a closed receptionist desk. Please post that on your website. Also consider extending hours to 5pm.

Where do I start. I live in the Cobbelstone HOA is Puyallup/South Hill. My wife and I have been…read morerefusing to pay dues for the lack of service. This company is so quick to send out warning letters or charge interest for refusing to pay dues when they fail to uphold any of their obligations. Our community park has spray paint all over, boards bashed out and section of fence missing. We also have been finding drug paraphernalia as well. We also have recently been observing homeless leaving their shopping carts by the big opening in the fence line that was damaged. One of our kids was bit by some random kids dog about a month ago which I filled out an online police report with Animal control. I also let the HOA know which again fell on def ears. Our kids do not feel safe playing at our community park. Anthony with JC Higgins hardly responds to emails or phone calls. I feel going to court and forcing their hand to do something is probably what it will take to get stuff done. Until then we aren't paying dues to a company that refuses to maintain the community common areas that we pay dues for. The neighborhood park is starting to look like a homeless encampment. Not paying dues for a service that is not happening. If you are looking for a company to help manage your HOA, I would stay clear of this company. I'm sure the manager will try to play it up like we are the bad guys like he does in previous reviews on here. If you are struggling with this company, I suggest filing a complaint with the state's AGs office. I will be filing one this weekend.

NRB is an excellent company with high quality individuals and have been fantastic to work with as a…read moreproperty owner! I have a property in the area that I managed myself for seven years and transitioned into with NRB. I could not be more pleased with the entire process of working with the team. Randy, Jen, Don and the entire team were excellent in dealing with a difficult tenant at the time. They helped with getting the property ready for the next tenant and I was able to take advantage of their relationships with contractors in the area. All of the work was documented and available on their portal to see what work was completed and how much the services were. I had success in emailing contacts at NRB and then ensuring other people could see that email. This is a busy office, so I recommend that you send emails as there are records of the topic to both parties. NRB is very successful and as a result has a lot of owners and tenants. Every time I engaged on email to NRB, I got a prompt and professional response back from their team. I know a few of the staff are either Veterans or are Military spouses and they are amazing human beings. I am so thankful for their services and ability to help owners manage their properties. I highly recommend using NRB as a property manager.

I never thought I would have to take someone to court, but that's the process I'm in right now. RCW…read more59.18.280 states that the landlord has 21 days from the time the rental agreement ends and the tenant vacates the unit to postmark the return of the deposit or a written statement detailing why portions of the deposit were withheld. If the letter or bill gives estimates of repair costs, but not actual repair costs, your landlord failed to notify you correctly under the law even if your landlord gave you those estimates within 21 days. The court case that says estimates are not good enough is Goodeill v. Madison Real Estate, 191 Wash.App. 88 (2015). So I'm entitled to my entire security deposit and I have yet to receive it. What's worse is that when sharing the law and case information to NRB, the response I got was "This is how we've always done it." Way to tell me that you've been breaking the law for a LONG time. So as a result, all of my friends who are moving to tacoma, I steer them far away from NRB. so why two stars instead of one? Well, while we were there, things seemed fine. They were generally very responsive when we needed them to be, although I wasn't a fan of the occasional need to have inspections done. That was weird and the first time I've encountered it as a renter since college.

I'm a new resident as of this month and I just wanted to say, Kay is absolutely amazing!! She went…read moreabove and beyond for me and my significant other to ensure we got the best deal on our unit. She made the entire process so easy and welcoming. So incredibly sweet and helpful with any question we had, I highly recommend talking with her if you are looking for an apartment! Couldn't be happier with our experience. :)

Ethan was really helpful, gave me top tier customer service with my move in while taking care of…read moremany other people even keeping a smile on his face while being overwhelmed