Dr. Le was so very positive and professional. She made sure I had plenty of opportunities to ask…read morequestions, and thoroughly explained everything. I highly recommend!

I would give zero stars if allowable! I had an initial appointment with Doctor Krishna, which…read moreresulted in a follow-up appointment. I arrived promptly at my appointed time, checked in and began the wait. After 20 minutes, and several people who came after I arrived being seen, I went to the desk to inquire about the delay. The (nice lady) person at the desk told me "we are trying to figure out why you are here..." Are you kidding me? After three texts, a VM and an email reminding me of my follow on appointment, they are "trying to figure out why you are here." This is an hour I will never get back! Terrible service--RUN, don't walk away!!

It had to wait over 3 months to get an appointment at Valley ENT. I went in on the day of my…read moreappointment and was told that my appointment had been canceled and I would need to reschedule. I had to miss 2 1/2 hours of work for the appointment. The snooty girl receptionist told me they tried calling me three weeks before my appointment to cancel. That was a bald faced lie because I keep my call history and my voicemail record. I checked and there were no calls from them. Then she tried to schedule me with the PA and I refused. Now I have to wait another month for an appointment. The girl receptionist was totally unconcerned about the pain I'm experiencing and she treated me as though it was my fault. If the doctor is as sorry as the front desk then I don't like my chances of getting proper care. I'll be looking elsewhere for a more professional ENT.

The entire staff at the Madison and Athens offices put the "care" in medical care. I know I am well…read moretaken care of at each and every visit. I will not go anywhere else for my ENT needs. Thank you!

Dr. Heather James is phenomenal. She is kind, compassionate, patient and absolutely thorough in…read moregetting to the root cause of your problem. I cannot say enough good things about her.

The worst customer service we have ever received with a doctors office. My daughter has seen Dr…read more James multiple time, but yet the rude hateful Ashley refused to let me make her an appointment.

DR. Hill and entire staff are the best! Highly recommend! He did my sinus surgery 15 years ago…read moreand has helped with other issues. Professional !

From the owner: Specializing in: - Hearing Aids & Assistive Devices…read more- Physicians & Surgeons, Otorhinolaryngology (Ear, Nose & Throat) - Physicians & Surgeons, Plastic & Reconstructive - Physicians & Surgeons, Allergy & Immunology - Physicians & Surgeons

Dr Shashi Kumar and his staff are friendly, knowledgeable, and efficient. I went to them to see if…read moreI was still allergic to penicillin. I had a rash after taking it when I was in my twenties and for over 50 years I have been given powerful broad spectrum antibiotics in situations where penicillin would have been the drug of choice. I was afraid of developing resistance to these drugs or being harmed by them. Each step of the process was thoroughly explained and the testing was carried out expertly and in a timely manner. I am very happy to report that I am no longer allergic to penicillin. This will open many more treatment options for me should they become necessary in the future. I can highly recommend Dr Kumar and his staff.

Dr. McCary did our daughter's tube procedure and we are very pleased with how pleasant and caring…read morehe was along with his team.

Extremely disappointed by the lack of competence. I will not be returning and I would not recommend…read morethis clinic. I had my appointment, the visit with the doctor was adequate. He prescribed a wide array not clearly identifying the problem for reasons I can understand. It was okay. I go to pick up my prescriptions from my pharmacy: no prescriptions available. They failed to send them to my pharmacy. I have to call them again to get them sent. I go to a scan as scheduled by the ENT staff at a particular time. They didn't send the proper paperwork, so I cannot have the scan until it's transferred. The fact the clinic cannot do simple tasks truly makes me lose confidence in any diagnosis or recommendations they gave. I will be definitely be following up with a different doctor and clinic. There are better options in the Huntsville area.

Ah, American Family Care, where great medical care from the Dr's and Nurses and local staff meets…read morebilling department chaos in a symphony of incompetence. If you're looking for a clinic that can treat you but excels in ignoring your secondary insurance requirements and botching even the simplest instructions directly given to them by the insurer, look no further. This is the place for you! It's honestly impressive how determined they are to not follow directions. I watched in awe as my secondary insurer, a living, breathing human being, literally spoke to them on the phone and explained exactly what was needed. Like, step-by-step, as if talking to a toddler with a billing system. Did that help? Of course not! Why let clear communication ruin a good disaster? Instead, American Family Care billing department decided to go rogue. They billed incorrectly (again), sent the wrong billing codes (bravo), and then didn't even provide the additional information requested by the secondary insurer. And don't worry, if you're hoping for updates or resolution, just sit back and wait forever. Their follow-up skills are so advanced, they've transcended the concept of time entirely. Emails? Vanished. Callbacks? Hilarious. Accountability? nah...But wait, it gets better. Ever try to email them? Or send a letter? You might as well attach your message to a balloon and hope it floats into the right office. Responses are rarer than a solar eclipse. Apparently, their inbox is a black hole where accountability goes to die. And their physical mail? Probably stacked under someone's lunch leftovers. If you enjoy endless phone calls, re-explaining the same thing fifteen times, and playing detective just to get your bills corrected for care you already paid for with the primary insurance congratulations! You've found your happy place. In short: great place if you want to feel like you're participating in a billing scavenger hunt with no prize at the end. But you will get treated. Avoid unless you're trying to test your patience and sanity or writing a thesis on bureaucratic failure. Primary insurer, no problem...Secondary-DISASTER-no clue what they're doing but it's not the right thing. All the work they put in for $35 far exceeds the return they would get. Amazing.

I waited 2 hours for a 2 minute visit and there was no one else waiting. I was so sick but was made…read moreto wait. Thankfully no one was rude.