Disconnected is all I can think of. They need real people to talk to you on the phone. I was let…read morego over a stupid $30 bill that I never saw on the portal! On my end I waited 2 weeks to pay it after it came in the mail because of family visiting from out of state, then I got a letter from collections!!! No person to talk about it with, just directed to the website. They told me I was out! They even cancelled my daughter's physical with no explanation. Months later I got a text telling me I owe $100! No explanation. Cold. I guess AI has a part here somewhere.

Billing and communication is EXTREMELY difficult. Communication is done through their portal which…read morecannot be accessed without a link. Other information is available through an incomplete app. They only take one insurance. They don't give cash discounts and bills never reflect the required up front payments. You can never reach anyone by phone or direct email. Great care, but it is not worth the endless hours of hassle and extra cost for cash pay patients, which is everyone who is not on BCBSS.

Review for Dr. McQueen and Nurse Shana at Gill Clinic…read more​Moving here from Washington State, I hadn't heard of Gill Clinic until I had lived in Decatur for a few years, but starting with Dr. McQueen when he first began there was the best decision I could have made. ​Dr. McQueen is as sharp as a tack. He never makes excuses when faced with a health concern; instead, he keeps investigating until he finds the right answer. ​His nurse, Shana, is the first person I see when I go in, and she is truly dedicated to her job. She is not only intelligent, but incredibly helpful, and I really appreciate her caring attitude. ​Dr. McQueen and Shana make a fantastic team. As I'm getting older, it means the world to have care providers who truly listen, explain things so I can understand, and genuinely care about their patients. Thanks to their expertise and dedication, I can relax knowing I am in excellent hands.

I have been going to Gill Family for years now and I have always been very pleased. When my initial…read moreprovider left I started seeing Dr. McQueen and his nurse Shanna. I just want to say how wonderful, thoughtful and attentive they have always been. I would highly suggest Dr. McQueen if you are needing a primary care.

My mother-in-law was having trouble swallowing foods. She was referred to a gastroenterologist to…read morehave an endoscopy performed. The initial consult appointment was scheduled quickly. After being examined, it was determined that MIL needed an endoscopy to determine what's going on since oral medications from her GP weren't working. The office staff scheduled the endoscopy at Crestwood and we took my MIL in. Dr. Rice performed the endoscopy and found that MIL's esophagus had narrowed. He stretched it and she is able to swallow foods again. He was patient and explained everything he would do to her so that she understood. He is great with elders and we highly recommend him!!!

Alabama Colon and Gastro has the worst customer service I have ever experienced from any doctor's…read moreoffice. The staff does not care about patients, is overly rude, does not answer the phone, and does not return phone calls. It took almost six months to get an appointment which I had to schedule by going to the office because I was unable to get in touch with the staff by phone or email. All of my interactions with staff members were hostile. I was not told about the paperwork that had to filled out before the appointment and when I showed up for the appointment that I had to wait six months for, they said they could not see me. None of this was communicated to me and they did not care at all when I questioned them about their process and the reason for the policy. I left without being seen and will not be back. DO NOT RECOMMEND!

I was sick. You know the kind of sick that only happens on Saturday when your PCP…read moreis closed for two more days. Sick-sick - the kind that you just know shouldn't wait until Monday. I had an incessant cough - so bad that I was having trouble catching my breath. (Why I didn't tear my husband away from his football game and take me is still a mystery.) I hadn't been to urgent care since the middle of Covid. I figured I might as well go back to the last place I had been. They were close and in the past, quick. I got there to find them closed with a homeless person passed out in front of their entrance. Now where to go? I've had more than my share of lousy service at AFC so I continued to look. I saw Approxie care on the list of sites. I was a good 10 miles away but I at least knew where it was - I had received a (drive-thru ) Covid test there. I arrived to find one other family in the waiting area. I grabbed a mask, quickly checked in and sat in the corner to distance from the others. Check in was easy, you know the drill - hand over your cards, fill in the papers on the clipboard and have a seat. No different from most any medical encounter. I waited no more than 10 minutes when I was escorted into the exam room. A young girl - high school young - took my vitals, asked me about what was going on and swabbed me for Covid and the flu - pretty routine. In the back of my mind I wondered how a teenager was qualified to work there but she told me it was her third year in the medical program at Bob Jones. Later when I thought about it, I was impressed that Approxie was actively supporting our young people in their career paths. Dr Shah soon came in, listened to my chest - he didn't need to ask me to cough. I'm sure had heard me through the walls. He asked a few questions, listened to my chest and diagnosed me. Apparently my symptoms were textbook for walking pneumonia. It was just a gut feeling, but Dr Shah's bedside manner immediately made me trust him. He did do a chest xray to reassure me as bronchitis and I are no stranger. He prescribed a breathing treatment and antibiotics and sent me home with the standard rest and hydrate and like that, less than an hour after I entered the building, I was driving home. The only issue that I had was that Dr Shah told me to do the breathing treatment twice a day but my orders and prescription both said once a day. By the time I called the office to confirm, they were closed. The medicine had me feeling better in a couple of days though 3 weeks later I still have a cough. Approxie definitely isn't the most convenient place to my home but if and when I or a family member needs urgent care, this is the place we are coming too. I really can't say enough about the care I received.

Their motto "We care when it matters most" needs to be changed to "We care only if you have money"…read more My 22 year old daughter walks in with a chest wound and a fever and because she has a balance, we didn't know about, they refused to see her. This place puts money above everything. They dont give a crap about you unless you can pay.

I went in on July 18 to see Anna L for a physical, god knows…read moreshe couldn't wait to get out of there. So I told her and showed her what I was taking which was a narcotic for my back. I also told her I really need a doctor for a shot so I wouldn't have to take that med. my lord she couldn't wait to go to Dr bodla as usual something is wrong with that. My husband was so happy to know I would not be going back bc he said he is nothing but a jack ass

Dr. Bodla and his entire staff at Madison Primary Care are excellent. Very caring and helpful. Easy…read moreto get an appointment always. I usually see Kristy and she goes the extra step to help. Dr. Bodla is very professional. Both my husband and I are always pleased.

Great staff, Dr is also very thorough and helpful. Very low key office and has its own blood lab…read more Huge convenience! Highly recommend!

Dr. Vito Pukis is the best! From my first visit, I was blown away. He actually sits down and has a…read moreconversation with you for an hour without interruption about everything that is going on with. Feel very cared for every visit. The staff rocks too!