Prompt comfortable and very user friendly Staff are helpful…read moreand answer all my questions

I was amazed at the process the agency is using for renewing different licenses. I was in and out…read morewithin 15-20 minutes when I went there to renew my drivers license. The only problem is that I renewed the regular Alabama license and will have to pay the full fee again at a different location, with an appointment scheduled at a different location for the Star ID license.

I had an appointment. When I walked in and checked in I was a little confused about when I would be…read morecalled up. I was told, kindly, to have a seat and I would be called. There were only 2 agents on duty and a room filling up with people. The agents looked stern but when it was my turn I was greeted nicely and my business was completed without it being rushed and the lady agent was very nice. Even though I had to drive 30 miles to get there, their treatment took the edge off of the inconvenience. Thanks Shelbyville, TN DMV center.

Everything went perfect, couldn't ask for anything better, it would be nice if all dmv's were ran…read morelike this one

Yesterday we went to the Madison County Service Center to the Tax Assessor's Office. We received…read moreour property tax bills and both of us were surprised at the high bills. I called and was transferred and then the phone hung up on me. I tried to call a second time and the same thing happened. That's why I went to the Service Center. We both went thru the metal detector and my knees triggered the alarm. The deputy looked at me and I volunteered to show both knees. He told me that wasn't necessary. The alarm is triggered quite regularly by individuals who have had replacements he said. We signed in and received a ticket to wait for the tax assessor's office to call our number. 30 seconds later our number was called and we went to the second floor. A very nice young lady looked at our tax bills and told us the homestead exception was removed. She was able to reinstate the exemption and print out the new tax bill. All we had to do was head downstairs and sign in again to visit the tax collector's office. We signed in and 15 seconds later our number was called. We went inside and I paid the tax bills. This visit to the Service Center was smooth and quick. I am glad I wasn't trying to register a car or renew my car tag. If there were 100 people waiting, only 5 of us were there for services other than waiting for the license department. It occurred me it's the last Friday in September and the month will end on Wednesday so people were trying to get their car tags renewed by the 30th. For me my experience was great. 5/5

Ok so seriously... more people live in Madison county now, meaning more tax money for the…read moregovernment offices... sooo why is it that this sink is still broken like this? I say "still"because a couple months ago when I was here that exact same sink was doing the exact same thing. Oh allow me to add that the other only working one (2 out of 3 so I guess I shouldn't be saying anything ) was exactly the same way.

I needed a document notarized, I had contacted them to see if they were able to do it the same day…read moreand they were able to. Quick and efficient also great price.

From the owner: Licencia de conducir read more

I want to thank Tiffani so much for helping me with my first name misspelled on my drivers license…read more She listened to my problem & within 5 minutes had me at the counter fixing my name. Thank you Tiffani. You went out of your way to fix things. The DMV is very fortunate to have employees like you!

We have been 3 times just for a state ID and each time they tell us we need something more. We…read morechecked the website to make sure we had all of the requirements and then they said we had to have the Indiana DL which my friend doesn't have anymore (had a stroke, can't drive). The website says NOTHING about that being a requirement. We live in Spring Hill so it is quite inconvenient for us to get back and forth.

Prices are cheap. Staff, on the whole, have been flexible and willing to work with me. Usually the…read moreplace is packed, but last time I was there it was virtually empty. Kind staffer said to book road skills test between 9 and 11am on Tues and Wed mornings for least amount of traffic. One staff member handed my children an ENORMOUS bag of jolly ranchers and invited them to take as many as they liked (and a wet wipe to me to clean up the damage afterwards). It made the wait much more enjoyable for the children.

Quite literally the only thing our lives that has not Benefited from technology, improvements on…read morelogistics or customer service. I guess the monopoly structure provides no incentive to improve. One very good polite gentlemen and then there's the "yeller". Anyone that has been has encountered the human megaphone. What she lacks in empathy and kindness, she makes up for in slowly processing each applicant in the hopes of catching a mistake requiring them to have to come back. Other than that, it's great.

Nice new building located just off 6th ave Decatur. That is also called Hwy 31 south…read more As u enter the building u meet 3 armed guards: security is fine. Tell them your business and the show u the proper floor and the elevator. Great service ‍

If one must get a STAR*ID (in compliance with the REAL ID Act) or replacement, etc. this is the…read moreplace to do it vs the Huntsville location. Totally worth the drive than having to wait a couple hours or half a day at the local HSV office. If you don't know about the REAL ID Act... Effective January 22, 2018, air travelers with a driver's license or identification card issued by a state that does not meet the requirements of the REAL ID Act (unless that state has been granted an extension to comply with the Act) must present an alternative form of identification acceptable to TSA in order to board a commercial domestic flight. Over the next two years, those states that are not REAL ID compliant are strongly encouraged to meet the requirements of the law for the benefit of their residents. Upon successfully getting through the metal detectors on the 1st floor, the license office is forward and to your left, then the first door on RT. Be prepared to read a lot of signs, but don't fret. You're in the right place. ;D There will be a screen to check-in at to obtain a # specific to your visit. STAR*IDs (whether drivers license or non-driving ID) are on the 1st floor in that office where one gets their #. DL renewals are on 2nd floor. Appointments are recommended, but who wants to wait 2-3 weeks out, right?! Came in here recently to get a STAR*ID drivers license since I lost mine, and was quite pleased w my experience. From the officers at the front scanning machine / metal detectors to the worker (Michelle B.) who assisted me, all were genuinely kind and respectful! If you present yourself w respect & kindness to others, it'll be mirrored back to you here. Though don't take kindness as naive or weakness. They're tough cookies here yet respectful. Gotta love when you come across kind government workers. They're far and few, especially in SoCal. Lol. Anywho, if you had to choose between HSV and Decatur, I totally recommend getting your necessary documents done here. I was in @ 9:02a, seen @ 10:20a, and out the door w a new STAR*ID DL at 10:35a! Thanks Michelle B. for being quick, efficient, hospitable, and kind!! While the waiting room was tight, bring your patience for those around you, maybe even a book or a juiced up mobile phone (ringer off), and lots of grace and mercy for the irritable and disrespectful kid w their tiresome parent. Last but not least, be sure to leave your firearms, knives, and such weapons in the car, or risk having the metal detector go off. Lesson learned. Yikes! Had to go back out and secure mine in the car. The officers were super kind about it, I think surprised too. Lol.

Update on 2/19/2025. I had another outstanding experience at the Courthouse Annex (just east of…read morethis courthouse) yesterday. I wanted to a. renew my driver's license and b. remove my organ donor status. I assumed the organ donor status change would involve some paperwork. I checked online and did not see any. Off I went to the Annex, and within 5 minutes, I had the organ donor status changed to non-donor, my new temporary driver's license printed out, and new photo made for my driver's license. And the lady working the counter was beyond kind and courteous! All these great experiences at the Limestone County Courthouse/Annex have nearly erased my bad memories of Madison County Courthouse. All courthouses could take serious notes from the manner Limestone County operates - professionally, kindly, and expeditiously!

Awesome historical court house with a rich history. Located in the proverbial town square. Must…read morehave been something to see before all the security and screening operations to enter. They even have a standing statue to remember the fallen confederate soldiers. Pretty cool. Only in Alabama.