Original Review Reposted After Unfulfilled Refund Agreement and untruthful…read more I originally posted a review of this experience on March 18. I had agreed with the dentist to remove the review in exchange for a refund. Since I never received the promised refund, I am now reposting the review. Here it is: I am deeply disappointed with my recent experience at this dental office. I scheduled a tooth extraction after being told over the phone that my out-of-pocket cost would be $90 with insurance. Instead, I left with a $910 bill. The lack of financial transparency was extremely concerning. I was initially told that a bone graft would cost around $600, but during the procedure, that amount suddenly increased to $850--and I was required to pay immediately. What made the situation worse was the pressure I felt while still in the chair. The dentist pushed me to make an immediate decision between an implant or a bridge--both significant medical and financial choices that require time and proper explanation. I was also told that a bone graft was necessary right after the extraction, even though a bridge typically does not require one. When I questioned why these options and costs were not clearly explained beforehand, I was dismissively told, "We told you so," referring to information that had never been clearly communicated to me. At no point were the cost differences properly outlined. I also want to note that I never had any issues with the previous owner during my care, which makes this experience even more disappointing. At this point, I expect I may hear more explanations or even an apology, but that alone does not address the core issue of transparency and patient communication. Overall, I felt rushed, dismissed, and treated like just another number. Patients should never feel pressured into making major, permanent decisions on the spot. I would not recommend this office to anyone who values clear communication, transparency, and professional patient care.

We've been patients here for about 5 years, 2 adults and 2 teenagers. At this point all of us have…read morehad "something" done over that time whether it was a tooth pulled, cavity filled, whitening kits or cleanings. I can't express enough how lucky I feel to have found this practice. 3 years ago my daughter had a tooth pulled with "zero pain". Last month I had my first cavity filled in 20 years. Wow, Dr Walby and his assistant whipped through that thing so quickly and seamlessly I wish I could have videoed it. Zero pain or discomfort. All done in about 20 minutes. I was waiting for there to be pain once my numbness wore off, but nope. In the past, I've had to go back to other dentists for them to correct the bite, but he did it perfectly right out of the gate. We're all impressed.

Rochester Family Dental is outstanding. The staff - from check in (Grace) to the hygienist (Allison…read moreis the best), to Dental Assistant Tina to the Dentists - Dr Mitch & Dr Alec- to check out (Madison, Emily) to Manager Kelly- are awesome. Everyone is welcoming, friendly, helpful and courteous. The office is beautiful all year round, up to date equipment and very calming. My family and I have been long time patients and I have referred friends and co workers. Highly recommend.

Steer clear of the younger Solverson--he is focused on higher billable procedures at the detriment…read moreof patients well being. I took my children for their semi-annual cleanings. It was our first time at this practice. Mitchell Solverson reviewed x-rays for my 9 1/2 year old and determined that she had four cavities between baby molar teeth. Typically, I would trust such medical advice but Mitchell Solverson wasn't acting as a trusted professional. He came off very pushy and urgent to get these "cavities" filled asap, even though my daughter was in no pain. He was also insistent that my 11 year old get an already loose baby tooth removed for no apparent reason--no crowding or issues with the tooth. As he was discussing this he came off like a used car salesman. It was obvious that he was looking for ways to increase his billable work. I decided to get a second opinion. I had the x-rays sent to another dental practice. Upon review they found ZERO cavities. The dentist said even if there were cavities the permanent molars will be arriving in months based on the x-rays. There is no sense in filling cavities in baby teeth that are about to fall out. I am glad that Mitchell Solverson gave off such alarming red flags so I could remove my children from his care but am sickened that he was trying to push unnecessary procedures.

Dr. George Ibraham has been taking care of my husband for a couple of years now and he is very…read morehappy with his services. He says he is very gentle and knowledgeable on any issues you have. We know several people that are very happy with him, his office and his staff.

I would recommend going to see Dr. George - I have a lot of anxiety due to previous dental…read moreexperiences and he not only makes you feel comfortable, but he also is personable and talks you through what he is doing. The team at Roc Dental is professional and friendly and has made a scary experience very tolerable for me.

I took both my boys to get their wisdom teeth out and had a great experience. Every staff member…read morewas helpful, friendly and answered all the questions I had. I would definitely come back if there is ever another need!

They start out very professional and helpful. Then once they have you scheduled good luck ever…read moregetting that quality of service like that again. I had a procedure done, they verified my cost after insurance. I paid in full the day of, completed the procedure and was dont call us we will call you in 3 months to come back in for a checkup. Odd, but ok...... 3 Months go by, then 4, so I call them. Transfered to schedulder left a voicemail, no response. A week later rinse and repeat and guess what, same thing, NO RESPONSE. Another month goes by and my dentist is calling me to come in and complete my procedure and I tell them I would love to by Alamat wont return my calls and the scheduler has to set up my final Alamat appt to get the go ahead for the dentist. The dentist calls them and oh lawd they finally call me. Not the scheduler of course. The poor girl at the reception desk that probably just got laid into by my dentist's office. Flash forward another 2 months. I get an email from them stating that I owe them $300 more dollars and somehow I paid them money a week before the follow up appt that i hadnt even been able to schedule. Go to billing history, see that there is nothing in there system showing how I owe them any money. Call them, they cant explain, and say they will have their biller call me. Yea ok, just like their scheduler called me. DO NOT and I repeat DO NOT go here. They scam you and force all information to the phone where you cannot get any documented evidence of what was said.

Would give them 0 stars if it was possible. First off a dentist has no business knowing my past…read moremedical history, except for my teeth issues and with a comment that I must be the healthiest man on the planet after he read my paper work. Well I suppose that is true. Second my appointments were both over a month out. I was called to go out of state for power outage restoration, this happened for both appointments. I paid their 50$ fee for canceling my appointment. Third now they want $200 appointment fee. People without power will always come before a Dentist appointment, if you don't understand that I will find a new dentist. The only recommendation I will give this business is the dental hygienist did a fantastic job cleaning my teeth. But then again every dentist has good hygienists.

I'm so thankful for Dr. Manduzzi and Jackie and Jennifer and the rest of their staff - I'm thankful…read morethat they're there for people like myself, who put off routine maintenance until they're in an emergency situation and they are literally moving mountains to get you in and get relief. Never once making you feel bad for the situation you put yourself in - BE NICE TO YOUR DENTIST AND HIS STAFF!! They deserve it!! I'll be more than willing and happy to have them work on the rest of my teeth and get everything up to snuff and have my mega watt smile shining once again!

There is no dental office I would recommend more highly than this one. I've been coming here my…read moreentire life, my family has been coming here for years, and I've personally recommended so many friends and people I know--and every single one of them has come back extremely happy with their experience. That kind of consistency and trust is incredibly hard to find, especially when it comes to something as important as your teeth. The level of care, professionalism and service here has kept my family coming back generation after generation. In my opinion, this is the best dentistry in the state of Michigan. I wouldn't trust my teeth anywhere else, and I'll continue recommending them to anyone looking for an amazing dentist. Absolutely the best!

Dr. Fedon seems highly intelligent and explained my treatment plan so well. I have received great…read morecare here over the past two years. The staff is so friendly and helpful and the billing is transparent.

I'm SO grateful to finally have a great Dentist! We've lived in the area for more than 30 years,…read moreand I'd previously tried many (more than a half dozen) of the supposed "best" area Dentists without finding anyone that consistently did good work or that I was happy with. Dr. Boltwood on the other hand is absolutely fantastic. She's gentle, compassionate, meticulous and detailed - something I very much appreciate as someone who's experienced exactly the opposite with so many other area dental offices. But aside from doing really solid work, I've found her to be a very down to earth, genuinely nice person who's easy to talk to and who takes a sincere interest in her patients. Even though I (like most people) never LIKE going to the Dentist, I'm a lot more comfortable going to Dr. Boltwood than I've ever been going anywhere else - because I know she'll do a consistently great job, take very good care of me while I'm there, and will frequently follow-up afterward to make sure I'm still doing OK. Others in the office including her assistant Dawn, office manager Kathy, hygienists Annie, Beth and Dee Dee are all great as well and it's just an all-around good group of people. My wife is also a patient and has had the same great experiences. In short, we can't recommend Dr. Boltwood and the rest of her team highly enough.

Could not recommend Dr. Boltwood enough! My family and I have been going to her for years! She is a…read moregreat dentist with a fantastic staff! Everyone in the office is very friendly and goes the extra mile to make sure you are comfortable. Again would recommend to anyone looking for a great dentist!

We joined as clients after a long-time patient (a friend) referred us. We were disappointed w the…read morepractice because of two things: 1. Both my husband and I had the same hygienist do our cleanings (an older lady), and both of us felt like she was way too rough w the instruments in her cleaning. We've been getting our teeth cleaned for about 40yrs each and neither of us has had an experience like this before. 2. I had to cancel an appt. back in November due to the upper respiratory thing going around, and when I called to cancel and reschedule, I was told the earliest they could reschedule my cleaning was in May--6 MONTHS?!! We decided that that was the final straw for us and have since found a new dentist. I gave the practice a 2 since we both had a good experience with Dr. Geri McLean, when she looked in after the hygienist was done.

Been going here for a while Dr McLean is great! The hygienist are all awesome, I would definitely…read morerecommend this office. Dr McLean is a awesome guy he makes you feel welcomed as soon as you're greeted by him.