I am extremely frustrated and disappointed with this experience. I booked and paid for a dance class for my daughter, and she had been looking forward to this day. We got her ready, made the trip to the studio, and arrived for her scheduled class--only to find the studio completely CLOSED.
We received NO email, call, text, or any kind of notice that the class was cancelled or that the studio would be closed. My daughter was so excited for her class, and she ended up crying when she realized it wasn't happening. As a parent, it was honestly heartbreaking and incredibly frustrating to see her so disappointed over something that could have been avoided with a simple notification.
I tried calling several times and even tried the different phone numbers I could find, but every number only led to an automated operator. I could not reach a single real person who could tell me what was going on.
How can you accept a booking and payment for a child's class, have the family show up, and then have nobody there and no way to contact anyone?
This is completely unacceptable communication and customer service. At the very least, families deserve to be informed ahead of time if a class is cancelled or the studio is closed. We wasted our time traveling there, but more importantly, my daughter was left crying after looking forward to her dance class.
Such a disappointing experience. read more