I used It's A Wrap this year for my husband's birthday. We had just relocated to Springfield and he…read morestarted a new job. While browsing for a gift to have sent to his office I found out that It's a Wrap offered singing telegrams! I decided to call on the phone and spoke with Lisa. She was so friendly and took the time to answer all of my questions. The morning of his birthday a giant pink bunny arrived with a balloon bouquet and my custom card: "Unlike an Edible Arrangement that is gone in a day - the embarrassment from this delivery will last a lifetime! Xo" His co-workers all had a great laugh and my husband was a great sport about it. Highly recommend!

We used It's a Wrap to send a gift basket from our corporate offices to an employee's family in IL…read more We were sending the basket from out of state and wanted to make sure it was a gourmet basket with quality items. We found the company on the internet and called and spoke with Lisa. Simply stated, it was a delightful experience from start to finish. Lisa communicated with us throughout the entire process, emailed to confirm delivery and let us know the exact items that were in the basket. The basket was filled with delicious gourmet items and was beautifully presented. Our employee's family absolutely loved it! Working with Lisa was a wonderful experience and we highly recommend her!

The party's over here! Balloons, steamers, and decorations of all colors deck the halls of this…read morestore. You can find nearly anything from 25 cent mustaches and candy to fifty dollar costumes for Halloween. They change certain aisles according to season and have recently gone to winter holiday. I say holiday because while they have tons of winter and Chrismas decorations, they seem to have conveniently left those celebrating Kwanzaa and Chanukah out in the cold ... brrrrrrr... The other aisles are arranged according to party color and theme - yes! You go there telling yourself that you are going to plan a super super bowl party and you head directly to the sports party decorations aisle to find table cloths, plastic bowls, streamers, colored chocolates, paper cups, and so much more! Party City in Bloomington, IL earns an A for fun, but a D- for multicultural/ethnic party support.

I see that the reviews are not good for this store. However, I feel the need to share my recent…read moreexperience, which didn't start out so great, but ended with excellent service. I placed an order online for a big balloon bouquet to surprise my son for his 21st birthday. The next day, I got an email stating half the order was canceled because some items were not in stock. I called and left a message for them to call me so I could change the order. Later that day, someone from the store called my son & asked what balloons he wanted. My son then called me - the surprise was blown! I talked to the manager, Susan, and she apologized profusely and went out of her way to make it right, even adding extra touches to the bouquet! It was delivered right on time - I think she even delivered it herself - and it looked great! Now that's just good customer service! I would suggest you give this store another chance, as maybe they changed management because Susan really stepped up to the plate!

Be aware if you hire them for your event: we went to a halloween event where they were making some…read moreballoons for children. waited over an hour in line and they wanted to turn my kids away because they (4 year olds) weren't in line the whole time. they said they would only make balloons for each person physically in line the whole time.

UNbelievable Business practice Attempted to book this…read morebusiness for a community function. Company didn't follow through, poor communication, no phone call, no show, no recommendation to use this business. Andrew, if your company is that overbooked-get more help.

She was flexible with me and accomplished a great install in little time! We loved the pink and…read moresilver it was just what we asked for! Thanks Jules for being so easy to get ahold of and for being there to help us have a gorgeous place to make great memories!

Jules Perkovic is a very professional balloon artist. She created an amazing custom balloon arch…read morefor my daughter's 13th birthday. Great photo ops.