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    10 months ago

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    Ross Dress for Less - Long lines, employee conditions, unsafe customer experience

    Ross Dress for Less

    1.7(19 reviews)
    0.1 mi
    $

    I rarely leave reviews, but this experience was beyond unacceptable…read more I visited the Oxon Hill, MD location on a Saturday morning and waited in line for over 2.5 hours--along with approximately 50-60 other customers--while only ONE employee was operating the entire store and register. We were told that multiple staff members called out, leaving a single manager ("One") to handle everything alone. While I empathize with the employee, this reflects a serious failure in management and corporate planning by Ross Stores. There was no backup support, no urgency to resolve the situation, and no communication to customers about how it would be addressed. A 2.5-hour wait to check out is not just inconvenient--it's unreasonable and raises concerns about customer safety, store security, and employee conditions. One customer was elderly utilizing assisted walking device. They didn't announce cashier shortages until 2 hours into our waiting in line. If the items that I was picking up were not urgent, I would've walked out and many people did. This experience completely changed how I view this location. I strongly urge corporate to review staffing practices and implement contingency plans so customers are not subjected to this level of neglect. I hope this is taken seriously, as no customer should have to go through this.

    I was telling my husband today. I like Ross but I will not go to the one on Oxon Hill Road anymore…read more Back in August my girlfriend and I were getting stuff for my niece for school and my girlfriend and she hit the security guard by mistake with the cart (definitely a mistake) and he called he a bitch...as if that wasn't bad enough his boss came up and co- signed his mess..smh. They are not the most friendly in there to begin with and then top it off with a dose of insult in the customers face. Of course she called the store to complain but who knows what happened if anything at all. Best I can do is not spend my money where my service is not valued.

    Photos
    Ross Dress for Less - Lines from front of store all the way to fitting rooms

    Lines from front of store all the way to fitting rooms

    Ross Dress for Less
    Ross Dress for Less

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    The Black Dog - Front of store

    The Black Dog

    4.0(4 reviews)
    2.5 mi
    $$$

    If you've ever visited Martha's Vineyard, you're probably familiar with this brand. Upon entry,…read moreyou're greeted by a team member prepared to share the story of its humble beginnings, Captain Bob Douglas, and the Black Dog sailors. This General store has a nice collection of comfortable casual clothing and accessories. You can feel the high quality and the clothes are very reasonably priced. Apparel is more classically styled so it never gets outdated. Most of the items seem to fall into 2 fit categories. "Roomy" which is slightly oversized and "Classic" which fits more naturally. However, I prefer the "Fashion" fit which isn't tight but more aligned with my natural curves. Aside from clothes, they have specially designed accessories and stuff for your furry friend. Staying true to its roots, philanthropy is always is full swing. This general store partners with local animal shelters to host dog adoptions events. Adoptable dogs find a home and new owners learn how to properly care for their new pet.

    If you like the Black Dog at Martha's Vineyard, you will like this store too. Similar yet…read moredifferent. It's new so the merchandise is new and fresh, and often funny. It's Black Dog so you get what you expect. I recommend parking in the middle garage so you can walk all over the National Harbor area. It's a very nice experience; different from Alexandria.

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    The Black Dog - Rocking Black Dog apparel @ Open Mic night

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    Rocking Black Dog apparel @ Open Mic night

    Mad Rag - womenscloth - Updated May 2026

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