We had an awful experience with Michael Washington M.A.D. - mobile detail. The first issue was quality, second he changed the price from what we discussed and didn't give me a heads up or explain why the price changed until I asked him, third the customer service was terrible. The detail was poor quality, they had to come back and wipe my doors down. The next day my vehicle still had an odor. I informed Michael of this information, he offered to detail the vehicle again but, that NEVER HAPPENED! Once he was paid $250, it was no longer his priority to resolve my issue. He had absolutely no interest in returning to fix the poor quality service he provided. He failed to respond to phone calls and text message. I requested a partial refund for the poor quality and of course he NEVER provided one. This behavior is disgusting and ridiculous from a business owner. It's absolutely disheartening to be treated this way and receive poor service when the priority is to support black owned businesses but, the owners priority isn't to provide quality and excellent customer service. We would never recommend this company due to the lack of quality, integrity and lack of customer service. read more