I have had glasses/contacts for a very long time, which means I get my eyes checked every year, if not every other year. So I've been to a dozen of places to get my eyes examined and it's all been pretty much the same routine. More recently I've been getting designer glasses, and I've checked out the selection at Pearle Vision and Lenscrafters (my last pair were Prada frames from Lenscrafters), but I wanted to switch it up a little and try some place new. Happen to walk around Southdale Macy's and saw that they had an optical center and I happen to have a $100 gift card there as well, so I said why not.......uh....bad idea!!!
I had my eye examination in either March or April and I've FINALLY got my glasses! I happen to get a pair of Fendi frames that were in their trunk show they were having at the time, but they were also in the store so it didn't matter that they were in the trunk show...or so I thought. They said trunk show frames may take up to 4 weeks!!! Unheard of!!
Well, if you can keep up here's what happened: I got my "finished" pair of glasses after waiting 4+ weeks....BUT they were the wrong frames!! How do you mess that one up right? So then they ordered my frames again and that took another 1.5 weeks or so. It comes in right? Well, it needed a few adjustments such as tweaking the nose pieces as well as the part that goes behind your ears. So, I don't know why, but the MANAGER takes off the original nose pieces and puts on different ones and manages to scratch the lens. I told her that I wanted a new lens. Hey, I paid for designer glasses, they better be immaculate right? Which meant I had to come back another time. I come back after another couple of weeks and as she takes out the lens and puts the new one in, she scratches the frame....like a big 'ole gash! I was absolutely disgusted with a MANAGER'S handiwork. I mean, you would think as a manager, she's careful and got these things down. Apparently not...so she ends up ordering me a new frame. You guessed it....it comes in and one of her cohorts tries to place the lenses in the frame....she couldn't do it....it took her over 1 hour of trying! She calls the manager at home hoping she could do something about it, but couldn't get a hold of her so she calls up one of the girls from the sunglasses area. The girl puts in this really long screw to try to hold the lens in the frame. Ghetto? I think so. So finally I told them that I wanted a new pair of glasses - new meaning new lens inside the frame and that if I had to come back all they had to do was just adjust the nose piece and that they were sending it straight to my house. NO....they couldn't even get that right...they sent me my old pair of frames with new lenses...which meant that the frames they sent back were the ones with the scratch in it. Yep...they are completely incompetent of their work. I went back once again telling them that they needed to order me a new pair and that I was keeping the old pair for backup. Which meant that I was getting at least a 350.00 pair of glasses for free. I think I may have even left out a couple more trips in here, but there were so many things wrong with them, that I can't even remember all of their mishaps!
In the end, that's exactly what happened....after 5 long effen months! Yes, if it were up to me, I would give them no stars. Ridiculous...you would think that an upscale department store would get things right, but I'm definitely not going back there again. The manager should NOT be the manager, this is her profession, she should be able to do this without any snags. Come on now! read more