Cashier was very helpful and took me to the rack that had what I came in for. The selection for what I wanted was still available. The item was also on sale, and the price was reasonable . read more

Easiest returns ever. Good online shopping experience. Kind and helpful staff. Children, men, women and Starbucks in Salem, NH!

I love macys. I like their home section and their clothes. I shop there a lot. Their credit card interest is ridiculous so I don't ever carry a balance. But I love their stores. read more

They have very poor customer service in the Jewlery department. They also have one person covering the entire department

A friend had recently gone there and raved about how the salesperson helped her get extra discounts by enrolling her in Star Rewards and applying for a Macy's credit card. And how friendly that salesperson was. I was excited and needed some new sneakers. I walked into this store, a salesperson greeted me. Good so far. I went to the shoe department and said hello to the woman working there. She grunted at me. No hello. Okay. Found sneakers and a pair of slip ons I had not planned on buying. Walked around and saw how sparse the selections were, but looked for some jean capris. All were too big or too small. Went to the register and the saleswoman asked if I had a Macy's credit card. I said no. That was it. No "How is your day so far?" No small talk. I handed her a gift card I had, she took it and when the "Do you want to join Star Rewards" came up on the credit card machine, I reached over to hit YES, but the saleswoman reached over and hit NO. I was in shock. She never asked if I want to apply for a credit card, which I would have gladly done. No thank you for shopping at Macy's. I had just visited my late husband's grave (it would have been his 55th birthday), so I was not in the mood the make a comment then and there. I did end up filing a complaint with Macy's online. The store manager replied and was polite and offered to shop with me because they were having a huge sale that weekend. But I was done. I politely thanked her and told her i would pass. With stores closing down so much lately, you'd think the employees would be glad to have a paying customer. I was not impressed. read more

Some ten+ years ago, I closed my Macy's credit card account because I never got a billing statement for a $50 balance by email or by paper snail mail. It apparently slipped my mind while waiting for it and eventually I forgot all about it. Mind you, my credit rating has been between 830 and 875 for the past 25 years. Anyway, after forgetting about the balance at Macy's I received a call from a credit company stating Macy's had turn this account over to them. I immediately paid the money I owed and called Macy's. They were rude and reminded me that all unpaid balances were my responsibility. It didn't matter that I had never received a statement. I understood, but my point was that I was a customer in good standing for over 30 years and the least they could have done was send a duplicate statement or reach out to me to see if there was any problem. It was at that time I canceled my card. Furthermore I did most of my shopping after that at Chico's, Coldwater Creek, J. Jill, Ann Taylor etc. until I put weight on that made shopping those stores prohibitive. This Christmas I could not resist the bargains offered at Macy's with an additional 20% off the already 40 to 60% discount if I opened an account with them, which I did on Nov 25. I was told I would see the card in two weeks or less and the extra savings of 20% would be reflected on my first statement. It is now Dec 27. I never got my card and I have yet to receive a statement. I have received emails offering different deals but I have not been able to take advantage because I don't have a card number. I called Macy's EIGHT times in the past two weeks, never reaching an agent after being told wait times were greater than ten minutes. On three of those eight times I waited more than 20 minutes before giving up. I was able to find out my balance by automated services, but could not pay by phone or online without my credit card number, which was why I was calling in the first place. Yesterday I called twice. The second time I got through to an agent I could barely understand, who canceled the new card number because she informed me it had been mailed more that two weeks ago. I told her I wanted to cancel my card. She said I could not do it now that she issued a new card. I would have to wait, pay the balance on the old card and the call back to cancel my account. I said I would write and she told me that was not an acceptable way to cancel the account, I had to do it by phone. (My, Times have changed.) I hung up and drove 11 miles to Macy's in Newington, NH to pay my bill. The customer service woman, could not find a balance because only the new number was in the system, not the lost card number. Then she printed a slip that was supposed to show the new number for me and out came a slip with my balance but NO card numbers at all. I wrote a check for the balance, but she said I could not apply it to the old unknown number and Macy's would have to try and figure out where to find what I owed on what account and apply it. I looked at her, tore up my check and said, I'll wait for the statement that shows my old number then pay it. I was not going to hand over the money hoping that Macy's was competent enough to figure out where the money should be applied. I will also wait for my new card. Needless to say, not much has changed. I will one day pay my balance and cancel this account. An additional 20% off for opening the account is yet to be realized and definitely not worth all this aggravation. LIVE & LEARN! read more

I always find the right clothes that fit. Found a nice outfit for a up coming baby shower, read more

Love this Macy's. Great deals and friendly customer service. Shop here everyone. You will like it.

I just love Macy's. Great deals, clean store, organized and very nice employees. I always go here first for anything I need.

Went shopping today at Macy's. I haven't been there in a few years. I went into the building that has women's clothes and I asked where the plus size department was. very surprised to find out that Macy's plus size department is not with the other women's clothes. It is in a separate building with the men's clothes?? In the other building?? Pretty shocking and kind of humiliating, that a plus size gal can't even get clothes with other females! I told the saleswoman that I object to this and she said that she would let them know and that I am not the first person to say something. read more

Rude beauty advisor! White blonde bob haircut with green and orange glasses. I inquired about a product I had seen in the store and on the Chanel website a couple years ago. She immediately shut me down telling me that item has never been in her counter or on a US website. She didn't direct me to another product to purchase either. They need to let her go. 01/06/2016 A palette similar to the one I saw a few years back that I inquired about is on the Chanel site! :) 7/4/2016 I bought the travel palette online (US)! The one this rude advisor (?) said was never on the US site or "in her case". Worth every penny. And I was able to avoid Macy's Chanel counter, the possibility of dealing with a rude person at the counter. read more

This review is specifically for Rebecca in the Wedding Registry department. She is very sweet and cleary takes a great deal of pride in her job. We honestly thought we would have difficulty registering in this store because its on the smaller side but its the most local Macy's to our home. Rebecca gave us an overview of the process but let us roam on our own without hovering. It was a fun and relaxing expirience, and she helped on items that they didn't have on display in store. The biggest thing was the time she took to explain how the registry at Macy's works and the extra perks and discounts she'll help us and our wedding guests get. Definitely a value add! read more

I just want to thank Celine at the men department for her great service , no words to explain how nice and great customer service she gave me, very helpful and also great attitude unlike other employees at Macy's she makes it worth coming back to this Macy's read more

On 9/26/14 I was at Macy's women shoe department in Newington NH, looking at a pair of shoes, I requested to see a pair of shoes from MR, Flutter Pants, he brought out the wrong shoes, then preceded to state that Macy's does not carry large sizes! I would like to inform MR. Flutter Pants that I have been a shopper at Jordan Marsh and Filenes in Boston, longer than he has been on the face of this earth. I did not like his remarks! read more

Today I went to the Newington New Hampshire Macy's and had one of the worst customer service experiences of my life I bought a sweater for my fiancé for Christmas and discarded of the tags and the receipt when he opened it Christmas Day there was a giant hole in the sweater I go into Macy's and found the same sweater as I had purchased before same size color and I went to exchanged it the associate told me sense we didn't have the tags or receipt they couldn't exchange it because of store policy I asked to speak to a manager and explained my situation to which he tried to "search" if anyone had bought that and "couldn't find it in his system" and then I said all I want to do is exchange the same sweater in the same color because this one was damaged so what's the next step.... he responds "well...." and then says nothing to which I responded so you can't do anything for me ? His response was "no" . I am absolutely disappointed in the customer service I had received today I shop at Macy's a lot and they will be losing me as a customer if this is not made right. read more

This review is for the Chanel cosmetics there. Robin, the most horrible person you could ever meet if you go to a Chanel counter. She is very disrespectful and if you dont look like a rich person, don't ask her any question. Dont even dare to try any product. She will be angry if you dont buy anything..She will simply ignore you. I had to ask for the manager to come over to deal with her... . I had such a nightmare-like experience with Robin and will not go back ANY MORE!!! read more

hi I like macys but let me tell you we should be writing to the ceo of macys because when you need to talk to customer service you get. The Philippines twice now oh my gosh they don't know what they are talking about. Because they are not here with a job which use people would understand. I'm not saying they are not nice people..... to weeks ago the computers were down the girl said call the next day I wanted my 30% from the day before... oh well it will only get worse. thanks read more