They have the slowest shipping, the worst. I don't know any other store that's worse. The only time they seem to ship quickly is when I am out of town and not expecting my delivery until I return, yet it gets delivered while I'm away. Why??! :-(( Please learn from Nordstrom and Bloomingdale's, even Famous Footwear store ship quicker than you do! read more

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Dante was super gentle and he help us so much with our questions in the store, he was a great person with us

Now, this is what I call, a MEGA Macy's. It's huge with four floors (no joke) and a large variety of selections, which sums up why this Macy's stands out. With the size, I found myself walking around here for quite some time taking in what was there and what to offer. Many of the items I've found here are some of the ones I don't find in our local store back home, which can be a hassle for sure. The store was fully staffed, the most I've ever seen, making sense in the area it's located, in the busy Long Island, and the size of the store. Everyone seemed to be doing their job and being responsible to reach out when needed for assistance. I can imagine anyone being impressed by this. It looked organized for the most part, not finding this place to be a big mess. It's been open since 8/22/1956, even before the mall opened, and is still thriving. Make this your stop. read more

The Macy's here is huge and of course has a very wide selection of items. I love browsing and checking out displays. The workers are helpful. This is my go-to shopping place. read more

When we are planning, we might not think so as we arrive by the side of our changing it up clothing and shoes. I'm definitely going to buy it something at macy's. We're definitely going to be buying it read more

Macy's - We're always together then. I see my father and sister - Department Stores Near Me - Garden City, New York

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Kym was kind, patient and honest with me. Her work ethic and interpersonal skills are worthy of my respect and admiration.

My very first credit card was an A&S (no longer in biz) then it merged into A&S/Macys. Decades ago I closed the Macys only account. The idiots they outsourced their credit card division to closed my account - in perfect standing. Once they wrongly closed it nothing could be done to correct it. I wasted a lot of time trying and realized they don't appreciate your biz at Macys. They had filed Chapter 11 and I am surprised they are still in business. I NEVER shopped at MACYS again. Their merchandise has gone downhill and there's quality merchandise to be found elsewhere. Once they offered great quality products and it was my go-to store. I had VIP status through the years but think they did away with that great program. read more

Nice selection and pretty store. Could have better service. I have to search for someone to even pay for product. read more

I went in to browse some sunglasses because usually they have a good selection. Unfortunately the entire department smelled very strongly of marijuana. Just wasn't in the mood for it today, I'll take my business elsewhere. But if you want to smoke up and shop, Macy's is the place for you. read more

I am writing to express my disappointment with the recent cancellation of my order for the cologne I purchased for my husband. I ordered the cologne online because I could not find it in the store, and I was relieved to find out that I could order it and pick it up in the store. However, I was charged $149 for the cologne, and then received a cancellation email. When I called customer service, I was informed that I would not be refunded for seven days, and that I would have to pay another $149 if I wanted the cologne. I am currently not working and have very little money after paying bills and buying gifts for my children. I was able to purchase this cologne for my husband as a Christmas gift, and I am extremely disappointed that I will not be able to give it to him as planned. Furthermore, the customer service representative I spoke with was very rude to me, which only added to my frustration two days befor Christmas now I can't get it for him read more

Macy's - Department Stores Near Me - Garden City, New York

Don't buy any cologne or perfume from macys unless uou like getting ripped off. Walmart has the same bottle sizes half price . No need to give money away . read more

I don't tend to go to Macy's very often, but this one at Roosevelt Field I like. It's one of the bigger Macy's stores that has the selection of everything you would need. I took a point off because the bathrooms are seriously neglected! They need to have a custodian in there every 30 minutes like clockwork cleaning up those restrooms. Each and every time I've been there they've smelled, lack toilet paper, messes on the floor a disaster. There are usually sales people there on every floor to help you, it's not always completely abandoned and you don't have to look around for too long to actually find someone unlike places like Lord and Taylor where I don't think they even have sales people anymore. I also noticed there's always floor managers walking around and all the sales people are really really nice which unfortunately is a rarity these days. I know they're doing some new construction so they're making some cool and updated changes. If you have to go to Macy's or you want to good deal the Roosevelt field location is prime. read more

Macy's - Department Stores Near Me - Garden City, New York

Love Macy's department store Me and my husband clients for long time at Macy's @ the Rossavelt feild mall Today we went to the forth of July sale, We have got great customer service from the team! My husband bought me and him perfumes , and we got it in a great deal with many little cute samples! We love Macy's , the prices are decent and great customer service We 100 % recommend! read more

Macy's - Shopping day - Department Stores Near Me - Garden City, New York

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Went to look for a dress as a wedding guest. Talk about a horrible selection.Nothing but slutty,granny,& frumpy dresses. The Quality is poor. I thought for a moment....am I in Target. Nothing worthwhile here. Looking for class. Macys just isn't Macys anymore. read more

It has been a favorite store ever since. It's proximity to work is undeniably a plus for me. I could always spend my lunch hour in here easily whenever needs arise. Today I visited their shoes department. Lots of fall and winter shoes are on the clearance rack. Some were on the floor, some were on fitting lounge. It is hard to find sizes as expected. Anyway, I settle for the regular priced one . I got gift cards to spend. And I could always use their sample for fitting and order what I liked on-line . Why deny the privilege of using the store as a means for try-on/ returns/pick-up? That's the secret for easy shopping unless you want to dig in for their clearance items but warning you that you need to spend time in doing so. read more

Macy's - Department Stores Near Me - Garden City, New York

Roosevelt Field Macy's has a better selection of just about anything than any of the other Macy's. I shop Macy's. I go to all of the local stores and usually hit others I pass by when traveling. I have a Macy's credit card and that makes shopping in their stores very easy. I never have to save receipts because they go directly to my email. When checking out, a small tag is added to the tag on your purchase. That automatically syncs it to your card. When you make a return, they can scan the tag and credit your card immediately. You don't need to find your receipt or your card. And if by some chance they are unable to pull it up, you can find the receipt on your phone. Makes life so easy. And you can't beat Macy's sales. The worst part of the store is finding a sales person. When they're not crowded, you can walk past 3 registers before you find an open one. read more

This Macy's sucks!!! Go there if you want to be on one line for an hour!! What kind of store has just one line to pay and to request a size, etc?! BEWARE!! read more

If you've ever been in a Macy's, you know what to expect. Huge store, lots of products, but very disorganized and sometimes hard to find what you're looking for. This location is especially huge and can be more than a little disorganized. I usually end up buying something but it's not what I went in looking for initially because I couldn't find that. Also beware perfume row; you can't get through without taking a hit of some kind of scent. read more

I am an aggressive presenting woman and I went there to look a suits on two different occasions and was never treated with respect. The first time was a couple of years ago when I walked in I started looking at suits, there were plenty of employees around but no one asked me if I needed help even though I was clearly looking through the suits so I asked someone for help. The man seemed hesitant to help me but he did but then said I needed to walk across the entire store to go to the woman's dressing room to try on the suit so I asked if there was someone that could at least go with me to help me with the fitting etc and was given a head shake "no". I have the suit back and walked out. I recently went back to give it a second chance and again no one offered to help at all so I took it upon myself to try on suits in the fitting room, I couldn't find my size but honestly being completely ignored turned me off anyway so I just put everything back and left. It's unfortunate that it's 2022 and a woman cannot even feel comfortable buying a suit in this store. Women wear suits too! read more

The magic of Christmas lite up when I received two gift cards to indulge in the star lite runway of high end fashion trends of Macy's. Whatever the occasion....you become a STAR with Macy's Membership Rewards and you are served in star status. I had been looking for shoes.... with much excitement I found a pair of Sam Edelman boots for 54% off a value of $170.00 with a deal priced at $74.00. The sales associate Mohammad provided first class attentiveness professionalism friendliness and courteousness..... as well as throughout the store. Employee's were welcoming with a happy spirit engaging in customers service.... The stage set for Macy's was of shear elegance......Celebrating the Love of Macy's......The Heart of Service..... Displayed in beautiful creations of visual merchandise displaying..... Backstage Posh Designers Showtime ready.... So set your stage and become high class star status....New Year...New You....SPARKLING SAVINGSSS..... ***************** ****If you can't make it into shop.... online shopping is shipped through UPS #1 Global Leader in Logistics B2B collaborated in Signature Trademark Integrity of trustworthiness, value and quality in service.... Elite style read more

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A new addition to Roosevelt Field Macy's store: Starbucks! Very cleverly situated at an upstairs entrance to the store. Great place for a pick me up snack between shopping. The servers were kind in helping me select my sugar-free flavored coffee. The ham and cheese croissant was delicious. The tables are kept very clean. And the view to the mall can be interesting. read more

Macy's - Festive Macy's decorations. - Department Stores Near Me - Garden City, New York

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Kim in the plus size section downstairs was fantastic in matching up my wife with an Anne Klein winter coat. She has an eye for getting the right fit and ordered it for us when the model she wanted wasn't in the store. My wife loves the coat in it fits her perfectly. The coat was also good value at 60% off so it was affordable also. read more

A rainy Saturday was a Meh to okay trek for Macy's at Roosevelt Field Mall. Staff are incompetent and visibly disgruntled who function like callous robots. With my party of three, we seek to eventually find a few gems to our specifications. When checking out we purposing inquired if our selected items were on sale, "yes, oh yes" okay! Low and behold the cashier is asleep with no attention to detail span for having peripheral vision of the screen. With six items total and only two automatically rang sale and the balance rung regular price, ergo the cashier's was operating brain dead mode. The Macy's associate did not manually override the price for sale price item. Disgruntled as they visibly sighed loudly for teeth grinding when we were obtaining credit that is rightfully due. Albeit, this Macy's layout space is nice and is clean with a nice warm inviting appeal. read more

I must comment on an employee in the ladies shoe department. I asked him to give me his name, since I was so impressed with his customer service skills. Olivier E Henry. This is the 2nd time he has assisted me. He is a sales person in Womens shoes. I had to return 4 pairs of shoes I ordered, 1 pair was not easily found on my Macys charge. He patiently took the time to instruct me how to find it. We should have more sales people that patient and understanding. I truly appreciate this! read more

I just had to write this because I am so surprised and impressed. I recently went shopping for a cocktail dress to wear to a wedding. I found something I liked but it was slightly tight. I asked the sales girl to look if she had any in my size and she literally searched everywhere and couldn't find one. Then she offered to have one delivered to my house (for free) in my size. I advised her that my event was in 5 days and I couldn't risk the dress not arriving in time. She promised I would have it in 3 days. Well, it arrived today. In 2 days! The right dress, color and size and in perfect condition. Macy's really exceeded my expectations! I will definitely return here for my next important dress purchase. read more

Similar to most other macys. Same merchandise as far as I can tell. The sale racks are very messy. Its can be difficult to get someone to help. The lines aren't usually very long. read more

The Macy's here is designed just like all Macy's. I usually come here if in the area, which isn't too often because I don't really care for malls. I usually go to the MAC counter, which the staff there is always friendly & helpful. This trip around I did get some shoes & in that department the staff member as well was polite & professional. read more

Experience: This place is a solid three. I came here on a Tuesday night, so it was very dead. I came to return a fluffy cardigan that I got in Manhattan. The lady who did my return was very pleasant. The store was really hot though, even with my jacket off. I went to the cooking section and there were a lot of items on sale. The displays were all very nice. There were some french dutch oven items in various beautiful colors. I want them all! I ended up buying a few new baking trays and a pancake mix that I had on my Amazon wishlist. Might as well finish off the gift card from Macy's since the item is on sale here. The lady who checked me out was very unpleasant. As soon as I stepped on the line, she asked her coworker of the kitchen appliance section registers were closed because she didn't want to check me out. (The line was literally just me and one lady in front of me) She chatted up a storm with her coworkers and then had my friend who came after me throw his item into my bag because she didn't want to bother opening another bag. This was the best Macy's experience I've had out of the 4 I went to this past month. (Manhattan's Herald Square, Valley Stream, Roosevelt Field Mall, and Flushing Roosevelt Ave) The service in the basement floor of Roosevelt Field needs improving, but other than that, the store was very clean and had a TON of more choices than Flushing and Valley Stream and was less busy than Manhattan. The best experience! Recommend it?: Hit or miss with service...but yes. read more

Macys is the worst!! Do not order jewelry from them. I'm ordered a very pricey item and package showed up empty! Not only was Macys customer service rude they accused me of being party at fault! Never trust them! It's been a month and yet they have not refunded my money!! They have gone downhill. Horrible hor read more

My favorite macys location! Always really organized and you can almost always find someone to help you. The return line is usually short in the mornings read more

5 stars for the Men's Department at Macy's, Roosevelt Field, NY. Neat and orderly, an impressive selection of styles, sizes, and brands while very inviting and user friendly to shop. Fabulous help from store associates; confident and efficient in their knowledge of the entire department, varying fits between brands, etc. Thanks to them our shopping experience went from overwhelming to completely worthwhile and successful. Ever wonder where to start when you're shopping? Try asking for help here; the associates are extremely approachable, personable, and knowledgable. We were looking for ideas to possibly upgrade or replace one garment and we happily left with a matching suit jacket and pants of great quality and fantastic fit that was exceptionally priced. We are so happy plus it felt like a custom-tailored experience! I will be following up with letter of praise and appreciation too. Experiences like this should handily convince anyone that shopping in-store is significantly more rewarding. Thank you Macy's! 5 stars across the board! read more

4/30/23 around 12 noon on a Sunday I visited this macys to purchase a singular item off the shelf. I proceeded to the men's checkout counter where there was about 3 people ahead of me but only one older gentleman checking out customers, yet 4 registers were there. No big deal, I will wait it will only be 3 people. Let me tell you, this gentleman had zero sense of urgency. It should not take 20+ minutes to check out 3 people. As soon as it became my turn to approach the register he motions to the woman behind him who was I believe exclusively ringing out just one customer. He asks her to hop on the register he was just using, so that he can go over to the register to the far right which wasn't turned on or booted and took several more minutes to load, all the while he is talking to close acquaintances, completely ignores the line that's been there 10 minutes already, and ignores the fact he could just use the register just behind him which the woman before him was just using, to help clear out the line. Instead he stands to the right register just watching it boot up. I then begin to lose my patience and calmly him if he can ring me up on the register that is already ready to go and he reluctantly agrees. Another woman who i assume is a manager comes over and he then ditches me yet again, and asks her to ring me up because he needs to watch the register that's loading still. ok. I literally just want to pay for this one item and go!!!!! Why is there no self checkout or express checkout?? On a Sunday the busiest shopping day you'd think they'd have more people to like, actually collect the money they're trying to make?? There were many other associates standing by or walking around managers too that could've helped clear the line but just kept walking. Took away half the registers, fired half the staff, I don't see Macy's sticking around much longer as a business when this is its current state. This is not the first time I've waited extensively in line or had to hunt down someone to ring me up or help me either. read more

8.04.16 Macy's, Roosevelt Field Mall, Garden City, NY. Happy Shopping Yelpers! Welcome to The World's 2nd Largest Macy's. Wow This Macy's has 4 Floors 4 Stars. This Macy's is the second largest Macy's in the world as I was told today by a Macy's associate. This Location is second only to "The Herald Square"store in NYC. This Macy's fully renovated in recent years and employs store within store method of doing business & attracting customers. This bright and inviting method is the wave of the future in enhancing the buyer's shopping experiences. Macy's develops brand loyalty within its customers by offering designer items drastically discounted. BTW Some coupons can discount items Up to 75 and 80% You have to watch for the sales at the right time of the year. THIS Big Macy's also includes a satellite Louis Vuitton shop on the first floor within the Macy's. (See the Manager Edmund for your LV needs, check out my review). I did not make purchases in Macy's today however I did go on all 4 floors and take lots of pics. The store was very neat an organized with the merchandise all nicely arranged on the shelves . I should have taken advantage of the quiet time of the day and week and picked up a few things. I met a Macy's associate today. He was very engaging very informative sharply dressed and almost came off like one of the managers. He said no, I'm just one of the associates. He could have fooled me as the zeal and passion that he had for his Macy's was reflected in Pride for his store as he spoke with me. I returned several days later and took advantage of some discounts with Macy's coupons. I bought a nice hat & set of gloves for my wife. I also got some perfume and a Coach purse on sale. I was very impressed with this beautifully modern and well stocked, ready to rock and roll. Roosevelt Field Macy's. JIM D. read more

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One of the best Macy's In NYC This Macy's has top notch customer service. They actually make you feel welcomed. They greet you with smiles all the time! EVERYTIME I come here at least 3 associates smile and greet me. Makes me feel good ! I usually don't shop for clothes here. I mostly come for housewares and the Cosmetic counters. The store is ALWAYS clean and organized. Everything is easy to find (for me) and if you need help, mostly every associate is ready to assist. The ladies in Mac, super helpful. I would hug them again if I could. They are so patient with you , and never hesistate to help or make sure your okay. Love it. Housewares - sometimes a staff member is nonexistant, but once you get to the register I bet you will have the best customer service ever haha. PLEASE make it your priority to visit this Macy's you won't regret it read more

Macy's - Department Stores Near Me - Garden City, New York

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Department Store for the masses. "The magic of Macy's" is the current slogan that is used and although I am unsure what that magic is exactly, I can tell you this- those poor Macy's sales schlubs were manned and ready at 7am when I ventured in there yesterday morning to do a little Christmas shopping on my way to work. The place was totally empty, EVERYTHING was slashed down big time and I had the whole place to myself and the poor peeps that got picked or volunteered to come in easily took care of people like me who just find the time to go to the damn store. Macy's is pretty damn decent for all your clothing and home needs- I avoid the "cellar" because it always runs me a few $$ large as I am a sucker for cookware. The people are all nice and will whip out that coupon you didn't know existed - Huge parking lot due to it's location at Roosevelt Field. read more

I came here on Black Friday for a knife set. I found it and then waited on line to pay for it. They wouldn't accept my coupon, of course. Never gonna do that again. read more

15 to 20% coupons. I love Macy's!! You can't go wrong. There is always a great deal to be had. The styles are modern and affordable.

I generally don't go here to shop since it usually packed with customers and you need dodge the store associates that wish to spray you whatever scent they are promoting that day, but I recently bought something online and made arrangements for in store pickup. Their in store pickup when buying online is excellent. I was directed to the lower level where you will see an "in store pickup" sign in the fine china dept. (This is where you pick up ALL orders regardless of the items you ordered). The process could not have been simpler - gave the printout from my email, the associate scanned the barcode then proceeded to retrieve my already bagged item from the back, I signed and done! This is how you do online store pickup (ahem, Home Depot) read more

If you've been to one, you've been to them all. Right? Pretty much. I will say they are a lot more helpful and respectful in engaging with customers than most other Macy's. However, you still have to trample through the racks for items that most customers incorrectly place on different racks. The selection of out of season shoes (boot sales) are better than most. Sorry to say but the best Macy's department stores that I've been to is in the state of Florida. It's like no one buys anything and the selection is extensive. Overall...go and shop to your hearts content and if you have a little time. read more

Macy's - Shoe rack!!! - Department Stores Near Me - Garden City, New York

We been with Macy's for over twenty years. Recently we've been having problems with the delivery carrier. When we complained about it. They decided to black ball us by not allowing us to receive deliveries to our home. I'm a senior and a Can er patient. I've called over and over and no one will assist us. Macy's was a great but now all they want is your money. That's why when you call they ask you for your number. This is so they can provide quality service to the better communities. I want everyone to boycott Macy's. I ask that the residents in Garden city (Roosevelt Field) and Valley Stream stop going to macy's they don't, They just want your money and won't help you when something goes wrong. The customer service company is in India. BOYCOTT MACY'S NOW. read more