Gallatin Animal Hospital consistently exceeds my expectations over and over again. Whether I have a…read morepet there for an annual physical or a more serious medical issue or an end of life decision, the entire staff is competent and caring. They are collaborative and patient. I trust them implicitly and know that my pets are getting the very best care available.

They helped us through the process of putting our dog to sleep after being diagnosed with chronic…read morekidney disease. All three veterinarians provided all the information we needed to make the sad decision. They were also very sympathetic after the fact and sent us a nice card that everyone in the office signed.

We took our dog in for a scheduled surgery for a growth removal. I couldn't be happier with the…read moreresults. Dr Sam our veterinarian did an amazing job I highly recommend this vet clinic to anyone who is seeking a vet who pays attention to detail and puts the well being and health of the pet first they will not disappoint.

We had an amazing first experience, and plan on taking all of our animals here from now on. Great…read moreprices without compromising the level of care. Definitely worth the drive if you're in bg surrounding areas!

Everything!!! Nice, friendly staff and doctors, and reasonable prices. Very spacious and clean…read moresurroundings. A+ rating!!

Love New Shackle The entire team is welcoming, helpful,…read moreknowledgeable, and won't tell you your furry friend needs an unnecessary procedure if they don't need it. Reasonably priced.

The doctor was amazing! He is so kind and knows his stuff. Glad I took my cat Hampton there. The…read morefront office staff is great and very friendly. I appreciate the appointment even more. They were not trying to squeeze me for money and tell me a bunch of nonsense to drive up the bill with unnecessary charges. The doctor actually saved me some money by sending bloodwork off. I'm so glad I didn't take my 19 year old cat to Copeland vets after reading the horrible reviews and how they encourage unnecessarily putting the animal down for minor problems.

I have been bring my pets to Flatts for a couple of years now. My 16 year old terrier mix had…read morestopped eating and was lethargic. Figured he was dying from age. Was tested and labs show end stage renal failure. Recommendation was for a medication and appetite stimulant and to see how he did. 1 week later he was outside chasing a squirrel in the back yard. Now 60 days in and he acts like he did 5 years ago, running and eating and happy. I cannot say enough about how they have taken care of my 2 old dogs. Their quality of life has vastly improved and if I loose either one anytime soon I know they were treated as best as possible and given quality time in their remaining days thanks to the staff and veterinarians who have treated them!

I spoke with the hospital after my original review, and I appreciate that they took the time to…read morediscuss what happened and work through some changes with me. We are going to try a few new things going forward to help avoid a repeat of the prescription issue. I also want to be fair in saying that probably 99% of my interactions with this hospital have been positive. I have three pets who receive care here, and overall I have been very pleased with the staff and the treatment they have received. The situation that prompted my original review was frustrating, particularly because it involved a prescription my pet had already been without for two days, and I still believe communication in that moment could have been handled better. At the same time, one negative interaction should not erase the many positive experiences I have had here. I appreciate the hospital reaching out, listening to my concerns, and being willing to make adjustments. I am hopeful that the changes we discussed will make things smoother going forward.

Dr Fink is amazing. He has a couple of techs that work with him and they are wonderful and so sweet…read moreto my dogs. Dr Fink is taking care of my dogs not trying to sell me something. Highly recommend this hospital and Carla will get you set up. I'm a big fan!

I am so grateful to the staff at Village Vet, especially Dr. Lynch for making my cat's health the…read moretop priority! I brought my cat in for a suspicious lump that turned out to be cancer. Today Dr. Lynch did everything in her ability to care for my baby! She did a fantastic job with communicating the details of the surgery and the tumor removal. She had even mentioned the other day how she was doing more research to be sure the surgery went the best it could. My cat came home same day and is wanting to be more active than I anticipated, as well as eating and drinking. Both the vet and the woman at the front desk were telling me they love my cat. I am forever grateful for their care and dedication to excellence.

I could not have been more happy with village Veterinary! My dog had a cut on his leg that…read morerequired stitches and we learned that the vet who we had been using for 5 years doesn't sedate dogs over 50 pounds. This was very surprising news to us because our 53 pound golden doodle had being going there since the day we brought him home. Village vet was able to get us in and take great care of our dog. They collected his records from the previous vet and we will be their patients going forward!

dr mason did hip surgery on one of my cats ; he and that office are the best ! it's as if he had…read morenever had surgery ; it's been 6 months and he's great ! one of the male techs was so nice and explained everything post op and carried him to my car. i also think their prices are the most reasonable!

Rude Animal Clinic…read more Root failed to properly handle my cat's blood sample. Their own medical record says it was "left out." Because of their failure, my cat had to come back for another stressful trip, restraint, and blood draw that should never have been necessary. There was no apology, explanation, acknowledgment of what they put my cat through, or effort to make it right. Dr. Emily later called about the replacement bloodwork and again offered no acknowledgment or apology. I took the issue to the owner. It took nearly two weeks and repeated follow ups on my part to get a final response from Dr. Ayers. He ultimately acknowledged both the botched blood sample and the lack of apology and empathy. I asked for one thing: refund what I paid Root. I did not ask them to pay for the second vet, reimburse my additional expenses, or compensate me for all the time their failure cost me. They acknowledged the failure. They acknowledged how poorly they handled it. They refused to make any amends. I initially thought this was an unfortunate failure handled poorly by individual employees. After taking it all the way to Ayers, the owner, I came away believing the accountability problem at Root is modeled from the top down. I trusted Root with my cat's health. They failed. For anyone who wants the medical details: The replacement bloodwork led Root to suspect a blood parasite and prescribe medication. I had lost confidence in their care, so my cat never received Root's proposed treatment and I sought a second opinion. The second veterinarian told me stress from the repeat blood draw could have contributed to the abnormal results. Repeat testing showed the concerning abnormalities had resolved without Root's treatment, and the blood smear showed no RBC parasites seen. The second veterinarian instead focused treatment on my cat's gastrointestinal problems. Those findings gave me serious reason to question the medical conclusions that followed a blood draw my cat only had to undergo because Root failed to properly handle the first sample.

I cannot recommend Hilltop Pet Resort enough. You truly know how great a kennel is when an…read moreunexpected situation happens. During a recent stay, one of my dogs got sick, and Taffy's team immediately sprang into action. They alerted me right away, treated her like their own, and went completely above and beyond to ensure she safely got to the vet. My dogs love this place so much that they get excited the moment we turn up the hill. Taffy and her team provide a level of genuine love and care that is rare to find.

A few issues, but I must say the owner is very nice and responds to all comments and concerns.read more

Absolutely amazing service and care! We are in the area on vacation, and our dog got ticks on our…read moremorning hike. Being from the north, we didn't quite know what to do. They got us in, even though when we called they said they were booked until the next morning. We waited for about an hour in the waiting area out front, but we have zero complaints. They offered us drinks and asked questions about our trip. Every person working there was extremely kind. The doctor stayed in the room with us and talked about ticks and other dog care for a while after he had given us a new medication. It felt like they honestly cared about Monte, our dog, and his future health - not just immediate care.

so happy we chose Lebanon Animal Hospital for our dogs. The team at the hospital are so incredibly…read morehelpful and knowledgable. we are very pleased with the care we are receiving.

I cannot say enough good things about this veterinary clinic! My dog KoKo recently had to undergo…read moreemergency surgery for pyometra, and I was extremely worried about her And being able to afford the surgery. From the moment we arrived, the staff was kind, compassionate, and reassuring, and pricing was very reasonable. They did an amazing job communicating with me throughout the process, keeping me informed before surgery and after making sure I understood what was going on. You can tell they genuinely care about their patients and the people who love them. My dog is doing so much better, and I am incredibly grateful for the care she received. Going through something so scary with your fur baby is never easy, but having a veterinary team that is compassionate, professional, and communicative makes all the difference. Thank you to the entire team for taking such wonderful care of my girl and giving me peace of mind during such a stressful time. I truly appreciate everything you did for us. I highly recommend this clinic to anyone looking for a veterinary team that genuinely cares!

If I could give less than 1 star I would. This place is false advertising!! They ARE NOT a 24 hour…read moreemergency vet hospital!! They may, or may not, have a vet on call if your pet has an emergency after hours. It depends on if the vet decides he wants to come in or not. They will tell you to keep your pet comfortable until they open the next morning, or take your pet to Nashville. They don't even have the decency to call and see what's going on with your pet, even though it's a patient of theirs. That's how concerned they are about your pet. My pet had to be put to sleep the following day because no vet would show up to see him at midnight on a Sunday night because he had a busy weekend. Oh, and by the way, changing the web site to say 24 hour emergency instead of 24/7 doesn't change a thing. You still don't offer 24 hour emergency service, and are putting people's pets in danger. This will still be reported to the appropriate people!