I bring my work van here regularly for service. Whenever I've had to get more work done than the usual oil change I've always been impressed at the turnaround time. I've only had a problem once where the work wasn't completed properly but when I brought the van back the next morning they looked at it right away and fixed the issue. A couple of times I've dropped the van off before leaving on business trips and they were great with leaving a different contact person to discuss the quotes before going ahead with the work while I was unreachable. read more

Bought a vehicle and felt I was not told the complete truth. Inside the showroom was complete chaos. Could barely get around the vehicles as well as the sales people! I refuse to return to this location to get my vehicle serviced. I have a ford app that told me there are recalls on the vehicle. The sales person said no they are all taken care of. This is where my trust fell apart. I'm brought my vehicle to a different dealership that has been very truthful and honest since we started going there. Fixed all the recalls that I was told were fixed and serviced by Maclin Ford!!! Nope I was told, wasn't even touch and they proceeded to showed me. Once the service was complete by another dealership, my app showed completed. Now the only reason I came to the dealership to purchase my vehicle. Was because no other dealership had what I wanted. If I could give a zero I would. read more

Absolutely HORRIBLE experience, I would give this place ZERO stars if I could. I went there for an oil change, alignment, and tire rotation. I'm not a mechanic, but I'm not ignorant about cars either. I got a phone call from the owner asking me if, by any chance, I had an accident, to which I said no. He claimed that the suspension in my car was damaged and that I needed a new one and new Knuckles; the total cost of all the repairs was going to be 2,93.60. The weird thing is that driving before I took it there was normal -- no noises, nothing. The second I got there, they took the car down and refused to show me what was wrong with it, and kept telling me something about the tire being at a 45d angle. I decided to take it to a different shop for an inspection, as I didn't believe a word they said turns out NONE of it was true, ended up getting the alignment somewhere else. DO NOT GO THERE. read more

Maclin Ford - Auto Repair Near Me - Calgary, Alberta

Incredible how their web sites shows 5 star reviews. If all you ever did was to go in and wheel and deal without buying I could see that being possible, but if you have any expectation on them delivering on what they agreed to you will soon learn why I'm only giving a 1 star rating. Spent a few hours wheeling and dealing before finally shaking hands on a new King Ranch. Put down a $5000 deposit and was told by the Sales manager and the Finance Manger that the truck would be here early next week. Rather than getting a phone call that the truck had arrived I received a call that they "mistakenly" sold the truck I bought and wanted to know if I would accept one with less options. Could not or would not provide a price or what less options even meant but did keep asking what I wanted. I wanted the truck that I had already purchased. Was told there were none like to be found and that he had spent all day looking. Got off the phone and within 10 minutes found the same truck on another dealer's web site. Bought that said truck the same day and then had to get my deposit back from Maklin. My advice unless you like playing the ole bait and switch game, go elsewhere. Their word and their handshakes are worthless at Macklin. read more

What a joke. Took my truck there for 1 of 3 re calls and they could NOT DO IT. After telling me they could . And even better they did not.put the truck back togather. read more

Horrible experience. We arranged to buy a new vehicle here at a sale price. The car was to be delivered from another dealership and we were going to come in and sign the final paperwork and pick up the car when it arrived. This would give us time to get a bank draft for a downpayment and get our insurance switched. We had read that there was a recall issue on this model of vehicle, and when we asked if the recall would affect the purchase of the vehicle, Sarbdeep Singh a sales manager at Machlin Ford, assured us it would not and encouraged us to finilize our paperwork. On the day we were supposed to come in, I sold my existing vehicle privately. Then David Vieira, another manager called us and said they couldn't sell us the car we'd arranged to purchase because of the recall. He couldn't sell us any of the 2024s. Instead, he said "I can get you a screaming deal on a 2025 though." The 2025 models are $20,000 higher in cost. This dealership baits and switches. They do not honour sales arrangements. We stood in the showroom--at the appointed time when we had scheduled our car pick up--for nearly 20 minutes while all the staff ghosted us before finally getting out deposit back. What a disgraceful, dishonest sham of a business. read more

This was my first experience with Maclin and I have to say everyone was professional and very friendly and helpful I have being buying cars now for 45 years and this dealership has made this buying experience one of the best so Thank you A very satisfied customer . read more

Horrific experience , dishonest and do not stand by their ford product, purchased a summer vehicle in December, Mustang, thinking I was getting a deal, thinking ford had my back, brought the car home and put it away used it a bit during our warmer winter days. once April came I tested the car out completly. E brake in my manual car is defective and the latch had failed at the time causing my hood to pop up, backup camera doesn't work and the hood has bubbles all over it. Maclin said I only had 30 days. they refuse to repair what should have been repaired from day one. Two of the items are serious safety items, they don't care. I purchased an extended warranty and they want to use my extended warranty to make the repairs instead of taking responsibility for their lack of properly servicing my vehicle for sale. they could care less. My vehicle supposedly went through rigorous inspection, if so how is it my car a short time and kms later needs serious safety repairs and latch repairs and bubbles forming. Because they didn't do the Inspections, or I wouldn't be having these issues. your safer to purchase a car on FB marketplace or yelp or Kijiji or Auto trader, this is a band of irresponsible uncaring business. shame on the owners of this business for creating such an atmosphere. read more

Please be mindful when looking to purchase a car from this dealer. We checked out a car in person, later negotiated with Carter a final price via phone and headed straight back to the card yard excited to pick up our new car. Carter greeted us upon arrival and sat us in his office only to disappear, we were then greeted by Andy who advised us there was a misunderstanding and we were over promised, the price is as advertised and what we had negotiated with Carter was not on the table. There was no misunderstanding we had the offer via text from Carter. This company set us up with false promises, we decided not to go ahead with the car because the trust and relationship had then been ruined and who knows if they would lie to cover up anything else. I urge you to look elsewhere and save being disappointed and frustrated like read more

They advertise low prices only then they will not honour them when asked. They use this to get new customers then backtrack when questioned about the prices. Crooks! read more

Thank you freedom for all of your help on the ford ecosport and take time out with the ford f150 tremors and l really appreciate all you do with helping me out with everything read more

Had the best experience buying my 2021 Ford Bronco at Maclin Ford. I would recommend this dealership to anyone looking for a new car! read more

Maclin Ford - Auto Repair Near Me - Calgary, Alberta

We are grateful for Maclin Ford's extremely hassle-free and quick process from application up to delivery. The whole process was extremely fast, and I am grateful to Jasbir, he addressed all my questions. Thank you Jasbir for his excellent work and help. He definitely exceeded our expectations; I'd recommend them to anyone looking for a car. read more

He was perfect. There was a lot of information about the car and it was explained in an easy-to-understand manner. Everything was calm and clear and I found it very easy to understand thanks to his explanations. His friendly name is Freedom. Freedom! thank you! read more

Great people, great service. Thanks again Freedom Burles, will definietly refer my friends to come see you.

We were running around trying to find a new replacement truck, as we walked I to Maclin Ford we met Freedom, he was welcoming and listened, within 5-10 we were Test driving the correct truck and saving money, from entering to ringing the Bell (4 days) at Maclin Ford Freedom, Andy and BrandaLee were fun, polite and a true pleasure to work with. Thank you Maclin Ford read more

ALERT!!!!!!!!!!!!!!!!! DO NOT SHOP HERE! The sales staff lie about what features are on the vehicle you're looking the purchase, also a switch flicks off once you sign the paperwork. I have a sneaking suspicion they knowingly sell lemons. I bought a 2017 ford expedition, there was a slight rattle that I heard, I brought it up before signing the paperwork and they assured me it was nothing and would fix/ have service connect me to arrange an appointment. 2 weeks after purchase and multiple times calling the dealership they finally called me back and we booked an appointment....... after 3 separate appointments to fix the, easy fix, it's been fixed, with "missing clips, tape and zip ties", turn out the noise was from a fuel line that was missing mounts, and that it didnt come up in there pre-sale inspection. LONG STORY SHORT AVOID MACLIN FORD LIKE THE PLAGUE!!!!! read more

Don't go here if you like being treated with respect as a customer. Waited 6 months for warranty parts that were never ordered, and they wouldn't let communicate what was happening. What a joke of a place. read more

I bought and have been bringing my vehicle here for 6 years for service because I bought a service package. Over the last 2 years I've had nothing but grief. They are understaffed and can't offer the service a larger dealership can. Every time I have to wait for a shuttle service that makes me excessively late for work and can't pick me up at the end of the day. I usually have to cab it. The last service I had them change out my winter tires which had studs and I had loaded in the back of our SUV. When I picked up my vehicle my rear bumper was all chipped up from them rolling the studded tires over it. The mechanic denied the damage trying to state it was there before. They did honour and attempt to fix the chips, which just looked like they used nail polish, so a poor job. I'm also concerned they don't actually follow the service guidelines. Our vehicle has very low mileage for a 6 year old vehicle but I am seeing symptoms of a weak battery that they don't seem to check for. And I am pretty sure coolant and transmission fluids age over time. These are also not ever addressed. Guess it's off to Jiffy Lube for next one. read more

Since writing my previous review the team reached out to me and fixed what needed to be improved on which was professional and appreciated . thank you. read more

Tarn helped me and my family pick the perfect SUV for us! The staff at Maclin Ford is great!

Re: The little Parts Dept guy on Sep 4, 2020. It okay that you are inexperienced, and don't know details about every Ford model, but make an effort to serve a customer. I expect a dealership to know more than a Lordco desk guy, and support my chosen brand, Ford, which you are supposed to represent. Throwing your hands up and saying sorry like you're all that is a disgrace. You totally suck as a parts guy. read more

I called Maclin Ford in Calgary on Friday as my car would not start. I told the woman in the service department about my problem. She said to call Ford roadside assistance. The car would be picked up and because I had a warrantee everything would be covered. I specifically asked if that included battery she said yes. Corie the manager called me Saturday to see why my car was there. I explained. Today I get a call saying it was $330 to change battery. I said I was told it was free. They said I was not told that essentially calling me a liar. We go to Maclin Ford to get my car. I did not pay to have battery changed as it was a simple job. Corie proceeded to tell me that he spoke to me twice on Friday and never said it was free. I never spoke to Corie on Friday. I spoke to a woman in the service department. I didn't catch her name. If I spoke to Corie on Friday why did he call me on Saturday to see why my car was there. I have never felt so disrespected in my life. Not only did he try to tell me he spoke to me twice on Friday, which he didn't. He couldn't understand why I was upset ,that there was no problem. I felt like "pay and get out" was the attitude he was giving me. I did not pay the service fee as I was told it was free. Corie handed my keys to my bf who boosted my car with his Dodge in the Maclin Ford parking lot. I took a picture of this shows the customer service your dealership provides. . When I got home I noticed my starter fob was missing. I called Maclin once again to see where my fob was. Corie told me The starter fob was not on keychain. I assure you it was as I have never taken the starter fob off my keychain. I spoke to tow truck driver from Ford assistance who remembers picking up my car and putting both fobs in dropbox. . I have his contact info and will Confirm he dropped off both fobs into the drop box. So not only was I without a car for 4 days now my starter fob is missing. I need assistance in dealing with this Thank You Kimberly Sallans. read more

Maclin Ford - Bf booster mustang in Maclin Ford dealership parking lot. Great customer service - Auto Repair Near Me - Calgary, Alberta

Ordered a new Transit van August 13 2021, got a call March 21 2022 van has landed. Awesome..... right? Van was not even close to what I ordered. I told them I would accept this van I had to sit in Himanshu Chitkara for over an hour wondering why this process was taking so long as we had a signed agreement of purchase price and trade in value. Sales manager Tye Gugulyn has been working the numbers and comes out with a new deal... $13000 higher than our agreement. I got my $500 down payment back. I will never darken there doors again. These guys are greasier than your morning buisness after a full night of draft Corona on your last Mexican vacation. read more

Absolute worst service department. They had my vehicle for 2 days to try and fix or recalibrate my windshield wipers.....no luck!! Said I needed new motors, $1000 estimate. AMA fixed my wipers in 30 minutes!! Train your staff!! I'll never go back and selling my Ford Escape....anyone?? read more

I recently had to buy a vehicle, unexpectedly, in under a week. I am a planner and a researcher so this was very stressful to me. I have had limited experience with dealerships in general. I still have a stereotype in my mind that they are teeming with sleezy salespeople in bad suits who are going to overcharge on a car that has hidden issue. A little paranoid maybe but still... I was looking to buy a gently used small SUV and had it narrowed down to a few brands. I found one I liked the looks of on the Maclin Ford website and the price was right (note to Maclin-about a day after I looked at the vehicle-you took your prices off your website. You might want to rethink that as you wouldn't have had my business without my ability to see a baseline price). I made an appointment online and the salesperson quickly got back to me in the method I asked to me contacted (email). I arranged to go do a test drive the next day. The appointment was on time and the sales guy had good information about the vehicle without over selling it. He humoured my partner's odd ball questions (like how it would do fleeing from zombies and which vehicle was more aerodynamic when jumping-a ford or a Honda Pilot). At the end of the appointment he worked hard to get us a price we were comfortable with. The business manager was also very helpful. He got us a better financing rate than we originally thought and was great in explaining all the steps we'd need to take to buy the vehicle. Once we opted to go ahead and make the purchase, he made suer all the licensing and registration as well as insurance was taken care of. It was really seamless and stress free. As much as I was leery of going to a dealership, Maclin Ford exceeded my expectations. They weren't pushy, they seem to really believe in what they sell and they were very friendly with good service. One funny note: Once you agree to purchase they make you honk a brass horn three times and everyone in the dealership cheers. A little weird but kind of cute. read more

Stay far far away!!!! This dealership is the worst place you can go to buy a vehicle!!!! They told me if I buy an extended warranty that if I didn't use it I would get it back, I agreed and they finance guy filled out the paperwork I signed it and guess what the paperwork wasn't filled out right and they refuse to give my money back!!! I tried talking to the general manager who was rude and arrogant, as if I filled out my paperwork and did this to myself!!! Total bait and switch.....new flash not all car dealers are bad like you'd like to throw out there but some are and guess what you guys are the worst do anything for a sale and take people money!!!! Don't go here if anything they can't even train there staff to fill out their own paperwork properly and won't take accountability for their own mistakes!!!!!! read more

My wife and I recently bought a truck from Maclin Ford and our experience was amazing. Chris was our sales person and he did a great job informing us about their different options and packages that better suited our needs. I was very up in the air about what I wanted because we were not fully prepared to buy a new vehicle yet so we hadn't done any research before going in. Chris did not try to take advantage of that and try to sell us something more expensive. We felt very comfortable and not pressured at all. Candace and Stephen in the financing department were great and made it so easy and everything went off without any problems....... almost. Only issue was that they said my truck would be in the next day at 5pm. When we showed up it was not there because someone screwed up some paper work. I was a bit disappointed but it was not the end of the world. The next day we picked up our truck and they threw in a couple extra goodies because they felt bad so it was totally worth it. Chris took his time when handing me the keys and answered all my questions and made sure I was 100% satisfied before driving off. As long as the service department is as good as the sales department, I will stick with Maclin for the rest of my vehicle purchases. read more

Maclin Ford - My new baby!! - Auto Repair Near Me - Calgary, Alberta

Do yourself a favor and go somewhere else. Right from the first moment the service department seemed to dismiss anything I said and only cared about their agenda. I had a 9 am appointment and at 2 pm the truck still hadn't gone in. I reminded them that I needed the truck back for 4 pm and at 4:15 pm they still hadn't finished. I had to bring the truck back the next day for them to complete the work. On top of that... they charged me $29.80 to tighten up the spare tire which loosened up. A one year old truck still under warranty and they charged me because they couldn't locate a problem. They also charged me $74.50 to put the rubber tailgate stoppers back on. That I am the only person to have it happen... so it was my fault, not Fords. To put the the icing on the cake.... they charged me $12.52 for Shop Charges!!! I will NEVER give them my business again! read more

I've been so disappointed with the communication and sales for my used 2018 Ford Explorer. We purchased in September 2019. There were a couple of minor things that we asked to be included in the price of the vehicle which they agreed to. The plan was to bring it back for those services and pick up our second set of keys the next week so we could drive home the same day. When we did that, they only did the detailing and didn't have the parts to fix the actual problems with my car and in the meantime they LOST  my second set of keys. They STILL haven't fixed anything or gotten me my second set of keys and it's been almost a YEAR. We have tried multiple times to get this fixed but when we tried to speak to a manager no one would connect us and they have still not contacted us. It's so upsetting to be ignored from this dealership and not having the issues fixed or having a spare set of keys. The sales man was very nice but the rest of our experience has been absolutely terrible. If they give a damn they can call us to finally fix this properly at 587-577-7586 read more

Very disappointed!!! (First truck) There was a used 2017 350 Dually that i agreed to buy. It had upgraded rims & tires and exhaust. It was a really beautiful truck,but the manager said there was no warranty on the truck due to the upgraded exhaust,so I said put the original back on and we're good. They agreed. But they couldn't get the original exhaust back from the previous owner. So the sales manager got back to me saying that they would pay for half (4000.00 )and if I would pay the half(4000.00). I said no! The signed deal we had was for the price originally negotiated. However I looked past this . I said find me a new truck with all the same specs but without the upgrades that the 1st truck had. (2nd truck) So they found me a new truck in Red Deer and brought it down to Calgary. I looked at it on Thursday and said that I liked it and that I would pick it up on Monday. So Monday comes around ,and we go through the truck ,we program my phone ,put my license plate on .I'm really liking this truck and I'm feeling really good .And the sales manager standing outside my window and says to me "we have another bit of a problem." He informs me that there has been a recall on the seatbelts in the back seats. Which he says they can fix ,however now that it is Monday the promotion that ford has ended and the truck has gone up another $5000. And that's when I left! All I got was empty promises! read more

Walked into the showroom with my family there were a bunch of sales guys clustered around the sales desk. We sat in three different vehicles no one came over to say hi. Walked through the used car lot no one out there either. Spotted a three year old vehicle we might be interested in went inside and approached the sales desk. He printed a window sticker from when the vehicle was new, what??? Considering it was a base model, the age and the mileage I calculated in my head what the value would be. The dealership was not even close to being competitive. He shrugged his shoulders and I walk out never to return. read more

I recently took the vehicle to Maclin Ford to repair the driver's seat aircon (2nd warranty repair). This resulted in the seat now not adjusting into its programmed setting. Every time I start the vehicle, I have to reconfigure the seat and steering wheel from their most pushed back position (pre-programmed setting are unresponsive). Furthermore, the vehicle was smoked in, we're non-smokers and the vehicle smelled significantly like cigarette smoke when I picked it up and for the next few days. Also, both front seat setting were altered, indicating a passenger. The driver's side inside of door was smeared with mud and the driver's side floor mat and carpet have sand on them; the vehicle was recently detailed, and was very clean when I dropped it off. A significant amount of fuel was also consumed - for a seat warrantee and climate control recall?! This indicates that then vehicle was used while awaiting parts. Driver's side door also has a new scratch. Finally, the last detail resulted in a very smudged (and dangerous) front windshield, I requested that it be rectified, it wasn't. The detail was also not a detail, rather a simple wash without spray wax. For a less than 2 year old SUV, with just over 10K Km on it - thus far: From Sept 2016 to June 2018: - 2 x recalls (rear differential and CO issue with . - 2 x 2nd row seat malfunction servicing (motor efective), 1st service resulted in 0 repairs. - 2 x Front driver's seat Aircon malfunction (warrantee), 1st service resulted in 0 repairs. - 1 x very badly performed alignment post rear differential recall - dangerous. - Alignment pulls to left since Winter / Summer tire change in May (unresolved issue). - Badly smudged front and rear windshields post detailing (not resolved). June 2018: Front Driver's seat programmed adjustment malfunction (caused by 2nd front seat aircon repair - not resolved). This represents 6 unscheduled service drop offs. I requested of Tom Westlake (Service Manager)forward me the contact e mail for the regional service manager in Edmonton in order to request Metro Ford perform further repairs. Tom simply ignored my requests. I am truly in disbelief of the misuse of our property along with the significant cost of time and fuel. I have a serious issue with the quality, maturity and discipline of the service department techs and leadership. read more

This dealership never ceases to amaze me! My wife and I have purchased several vehicles over the years and Graham has always been our Salesman. His product knowage and business ethics are simply the best. Friendly curtious and definitely a no pressure guy makes our purchases easy and fun and we always feel we've got the best deal possible! On the service dept side, this is one department that can be a difficult ship to sail, but the service advisors are all very professional and do their best in their busy days to provide efficient curtious service and department team work shows here. There is one shining star in this department though that is a pleasure to deal with, Sandy who seems to be the backbone of the department. This young lady can multitask like I've never seen anyone do. Help 2, 3, 5, 6 people out at the same time and never loosing her smile. This is someone every service department could use to help keep chaos away. She finds work orders and keys and calls cabs organizes shuttle rides helps waiting customers to the area they need to be and makes sure who ever was next to see an adviser is next. She was delightful to watch at work she deserves every penny she gets paid and probably more. My background was also a service manager (different industry) so I know what can happen and I know if Sandy was working with me my life and others would have it all that much easier! read more

I factory ordered a 2013 Ford Escape from Maclin and just picked it up on Saturday. Not only was Maclin great at understanding exactly what I wanted and making the price affordable (David in Sales) but the after-sales service was absolutely outstanding. Tannis, in Financing, was phenomenal. She is so knowledgeable, friendly, and strives to provide the best financing options possible. I felt very comfortable with my purchase after meeting with her and she was genuinely excited that she was able to help me purchase my first vehicle. Germaine, who spent and hour with me teaching me everything I need to know about my Escape, was great. He's funny, genuine, approachable and he truly loves showing people how great their new vehicle is. My dad can be a little rough around the edges and a little intimidating, but Germaine connected with him right away. Maclin also adds in great benefits that can't be found at other dealerships. My paint, interior leather, and sound shield are guaranteed for LIFE. Ask Tannis for more information, she's great at explaining it. Because of the amazing service at Maclin, they have won over my business for life. I recommend Maclin to everyone that asks me about my new Escape. read more

As with many of the reviews on here I found the service at Maclin to be way below what is expected of a main dealer. They can't do enough for you until they get their money and that's when things change. I bought a used truck from them and we agreed on what work they would do with the price we agreed. Upon picking up the vehicle they had only done one of the agreed things which was to swap the summer wheels for the winter ones - no sign of the ones they took off. No oil change as agreed, stone chips on the front had not been addressed - this was another thing we had agreed on. I paid for a new box liner which was poorly fitted and was missing fixings. Then when I went to register I found that this vehicle had come from BC and hadn't had the outer province inspection done - something you would expect a main dealer to pick up!! I'd been unknowingly driving the truck around illegally because of their incompetence. I wouldn't buy from this dealer again and nor would I recommend them. Take your hard earned money elsewhere. read more

Absolutely horrendous purchasing experience. Sales managers and staff were incredibly rude and not accommodating. At one point the sales manager Damien Poitras stormed out of the room while discussing pricing. Waited over an hour and a half to take delivery of the vehicle. Only positive experience I had was with finance director Lanette Andreas. I love the vehicle I purchased however customer experience was a total wash. I would recommend seeking a different dealership if you are interested in purchasing a Ford product. read more

I bought my Ford Escape from Maclin's and I was very happy with it. Price seemed reasonable. I wasn't in a hurry to buy, but the salesman sealed the deal with $400.00 gas card, As there was none in stock right now, he would for sure send one out to me He even called a week later telling they haven't forgotten it. Well its been five years now, and I am still waiting. Wow, I am changing my rating! Maclin Ford got in touch with right away to fix this. I was so impressed. So did not expect this. Thank you so much Dale. Thanks also to Dan Wedge for going thru all the old paperwork to make this happen. I have really enjoyed my Escape, but like me ,she is getting on in years, so I will be going back to Maclin Ford to purchase my next one. Also a good lesson for me to maybe get in touch with them if I have any concerns rather than waiting 5 years. You guys are awesome! read more

Called to get an oil change on my Ford certified pre-owned, no answer in the Service Department after they were paged twice. Waited on hold for several minutes. Receptionist took down my name and phone number and nobody bothered to call me back. Business must be good if they're not interested in bringing in new business. I have taken my vehicle elsewhere to another Ford dealership where my business seemed to be valued. read more

I bought a used car there, Kevin went above and beyond to assist and get minor issues solved in a timely manner. The service department was very good, all the issues resolved. read more