Rude AF on the phone with me when I went to try and schedule an appointment. Denied me service and…read moresaid she thought it wasn't a good fit. I couldn't believe how insulting and disrespectful she was. Would NOT recommend someone like this for psychiatric care needs.

From the owner: I am a board-certified psychiatrist specializing in general psychiatry, depression, attention…read moredeficit, addiction treatment, and peripartum counseling. I focus on understanding who you are, what problems you are encountering, and how these problems are impacting your life. I am committed to providing comprehensive, personalized assessments and offering patients the best options for treatment.

How is this place in business. My father has severe…read moredepression, has been followed by a provider for the last 2-3 years. Suddenly two months ago, no one will respond to his messages. No one will return phone calls. No one will refill his prescriptions?!? My poor father was left without his prescriptions while waiting for a new doctor. Honestly this place need reported. This is malpractice.

Terrible, Terrible, Terrible experience. My provider was…read moreabsolutely amazing -- she genuinely cared, listened, and went above and beyond to help me figure out what I needed. Unfortunately, the rest of this office completely ruined the experience. I was being overcharged, and despite calling for over four days, I heard nothing back from the front desk or billing department. While I did change my insurance, even my insurance company was confused as to why the charges were so high. I was not out of network, and yet my premium was suddenly five times higher than it should've been. I will absolutely be following up on this, and if I find out I was being overcharged for all of my visits, I will be filing a formal complaint with CMS. That kind of practice is fraud, plain, and simple. It's also worth noting that if you don't pay immediately, they're quick to send your bill to a third-party handler -- and once they do, they claim it's "out of their hands." That is unacceptable. The fact that I had to personally correct their clerical error says a lot. While my doctor was wonderful, I will not be returning due to the office's shady billing practices and lack of accountability. Something is definitely fishy here, and I wouldn't recommend anyone go through the same headache. And before anyone comments with an apology -- don't. Life is expensive enough as it is, and getting over on your patients financially is disgusting. I will not be having it.

I couldn't be more dissatisfied with the psychiatry department, specifically James Srp. It was…read moreimpossible even getting in the first place. I am treated for anxiety and depression. The second appointment i tried to make was after my fiancé called off our wedding. I called for an appointment for three weeks. I finally got an appointment and drove four hours to adjust my medication after repeated anxiety attacks. When i arrived they said they accidentally scheduled me for the following week. I explained i drove four hours and they basically told me too bad and call the management to see if i could get in the next day with anyone. I called management three times over three days & no one has returned my call after five days. They don't care about your wellbeing. They can't schedule properly - assuming you can ever get through. Pass on this place please & go literally anywhere else.

DO NOT GO HERE. This place just charged me $75 for a no show fee for an appointment that I never…read morescheduled. They already charge a arm and leg for appointments. Google this place to see all the other negative reviews. I thought everyone was exaggerating until it happened to me.

This place started off ok but if you have children and there grown don't put them in this facility…read more This place is horrible Doctors do not respond. My daughter did not get help it's just a money sucker Do Not Go here if you have a loved one take else where.

I was admitted in early February. The nursing staff is largely good. The PCAs are terrible. They…read moreare some of the rudest, most dismissive, most condescending group of employees you will ever find at an inpatient psychiatric facility. They frequently would ignore quite hours by being loud themselves and would not enforce those rules when broken by other patients. Sleep was hard to come by for my 5 days. There was supposed to be gym time as well each day and out of my 5 days only 1 of those they took patients to the gym, which is apparently in disrepair. I was not woken up for the gym time that did occur. So there was no physical activity beyond pacing. If you are trans like I am, request another facility. My deadname was frequently spoken aloud and put on the white board for all the patients to see. My actual name was put in quotation marks " " not even parentheses ( ) which would have been marginally more respectful. Just getting an electric razor was a hassle until I got in touch with the patient advocate. I came away having gotten what I needed from that place but I never wanna go back.

I originally discovered Strive Mental Health and Wellness by simply walking by this location in…read moreShaker Heights and seeing a sign in the window saying they accept my insurance. Not having a psychiatrist and being so close to my home, I decided to stop in and check it out. What I found was different from a traditional doctors office. I met Dr. Turell the psychiatrist and owner of the practice who runs the place. There was old vinyl records playing and a comfortable atmosphere. Dr. Turell was very friendly and welcoming. I set up an initial appointment where he asked me a lot of questions to get to know me and then prescribed me medication. After a few appointments he introduced me to a service he had available for depression called Transcranial Magnetic Stimulation (TMS) which I had never heard of. Being resistant to many psychiatric medications I decided to give it a try. Dr. Turell was very helpful and professional throughout the sessions I've had with him. I definitely recommend Strive Mental Health and Wellness to anyone in the Cleveland area looking to tryout TMS or get involved in wellness programs he has to offer.

I went to see Dr. Kaplan in 2013 and he had me complete two written diagnostic evaluations and then…read morehe interviewed me for close to an hour in addition to having my complete medical history prior to the appointment began. I thought his evaluation was very fair. In addition, he gave me some excellent advice on dealing with stress and provided me information on the long term effects of drinking while taking an anti-depressant that probably saved my life if I'd continued doing what I was doing. I know Dr. Kaplan has received a very negative review but I'd be willing to bet that's from an employer who lost a discrimination or harassment case and had to pay damages based partly on Dr. Kaplan's evaluation. In my case, me and my previous employer both benefitted from Dr. Kaplan's evaluation because he was able to diagnose acute anxiety related to the actions of my supervisor but Dr. Kaplan felt I would not have long-term issues because I was so open to appropriate treatment and because I had a strong support system at home. In the end, the settlement I received was irrelevant when compared to the control I took back over my life with Dr. Kaplan's help.

From the owner: We specialize in serving professionals and executives, and provide services for children,…read moreadolescents, adults, seniors, couples and families. Our services are provided by caring, highly experienced professionals, who only use approaches and techniques that are scientifically proven to be effective. Our services are specifically tailored to meet each individual's needs and concerns. We do not prescribe medication, but if medication is necessary, we are able to provide coordinated care and have established relationships with local medical professionals and psychiatrists for this purpose.