Big Ray's is one of the best quick oil change shops I've been to. Very reasonably priced and…read morecheaper than the last quick lube shop I went to in Ann Arbor. Workers were attentive to check any issues with my vehicle. I was also given complimentary Little Tree air fresheners. I will return to Big Ray's anytime I need a quick oil change.

Ali, Steve, & Mackia were great in service and very professional. They made us feel serviced. we…read morehighly recommend.

I come here for an oil change all the time. The service is good & quick, and the prices are…read moreaffordable. Never had an issue here.

Was in and out. Very quick and thorough. Would definitely return. Went in for An oil change, the…read moretechnician topped off my fluids, checked tire pressure, checked air filter and recommended replacement, the technician showed me filters as he removed them and the new filters as he placed them. Did all the work right in front of me while I sat in the car. Quick service. If you like supporting small businesses then this is a great place for oil changes!

Great place! Do not try to upsell you everything as other places do. Honest and efficient.read more

I drove in this morning for an oil change. The employees were friendly, informative, and helpful…read more They explained the different types of oil to me and I did not feel taken advantage of as I have in the past at other service locations! The price was fair (and significantly lower than I was quoted at a nearby competitor) and the service was speedy! I highly recommend getting your oil changes here!!

This is a good place to stop, straight forward, fair prices and not a long wait time. The car I was…read moredriving had a breakpad that was wearing down the metal rotor and it was making an etch in the rotor so I needed to get a pad fast. I call this place and he quoted me a pad price and install and he was 1.5 miles away. He said it'd take over 2hrs to fix but he did it in less time and gave me a diagnostic very quickly so I knew what I was up against. It's not glamorous and honestly I don't want my mechanic glamorous, I want one that gets his hands dirty and gets the job done and that's exactly what I got. He got me out of a pinch and I'm really glad I was in the area, I would go back here.

Very accommodating and friendly. My experience is limited but this store provides fast efficient…read moreservice for a very fair price. I absolutely recommend them and will return with family and friends. Thank you! Brad B. Grosse Pointe

This place was recommended by some family friends a while back…read more My parent's were having some issues with one of their cars a while ago. We have been working with this skilled and friendly team for a while. Only charged us about $150 to take a look and diagnose the car. They have helped diagnose some knocks here and there. The team members here are friendly and helpful and so laid back, feels like the local shop in a small town for sure. Would not recommend if you are in rush and need quick feedback or work completion, it's a small pop kind of shop. Friendly service and reasonable prices.

Rude and abrupt bad customer service- Called to receive a quote on services needed for my vehicle…read more The guy answered the phone sounding rushed like he didn't want to be bothered. There was no greeting or professionalism displayed during the phone call. I advised that I would like to go over a list of services needed. Before I could finish talking I was abruptly interrupted by the guy," we don't give quotes over the phone." He never tried to help me or ask me any questions about my vehicle. I felt that I was upsetting him by calling. Based on first impressions I choose to seek other auto centers who will first listen and display professionalism, competence and customer service etiquette toward customers. Because if someone can't handle a phone call then how will my vehicle be handled. I hope this review helps. Have A Wonderful Day Response to owner reply: I was polite to you when I called the shop. You're making excuses for your bad behavior, dismissiveness, and treating me poorly. You could've asked to take my name and number and offered to call me back when you had time. Or you also could've invited me to come in-person to learn more and proceed with the next steps. However, you failed to offer any options and displayed no concern at all to help me. If being professional on the phone will cause a hardship. If you're that overwhelmed then you should hire more help. Do yourself a favor please go take some customer service classes so you can learn how to treat customers with respect and communicate professionally. Because clearly you can't evidenced by your responses on a public platform.

I've been taking our cars here for a couple of years now. Bill and Steve are trustworthy and will…read moregive you an honest assessment of the work your vehicle needs and will charge a reasonable price to complete the repair. My vehicle had an issue that the dealership would've charged several hundred dollars more to repair. Steve called me after they diagnosed the problem and gave me a thorough explanation of what needed to be done and the costs before proceeding. I highly recommend Mack Alger for all your auto maintenance and repair needs.

I have come here quite a few times and have always been very happy with the service. Quick…read moreturnaround, great prices, pleasant people.