I went for an initial consultation (for a bleach touch up at my roots, haircut, and toner) and was given an estimate and an appointment for two and a half weeks out from my consult date. Everyone was very polite and welcoming. I was pleased to have found a new salon that seemed so happy to have me there!
As a little background, I haven't been able to have my hair colored in a salon for years due to how expensive it is, but I have finally reached a place in my life where I am financially ok, and able to treat myself with something like this. I was very excited. They took a $75 deposit for the appointment, which I was really looking forward to.
However, the next day I was called and told my appointment was cancelled because my colorist did not feel comfortable bleaching my hair and was afraid of damaging it.
I understand that everyone has their own comfort levels and boundaries, but I am not sure she is in the right line of work. All bleach damages hair - I am fully aware of this! I am an adult capable of making my own decisions. It seems strange to make an appointment for a new client and then cancel on them the next day. A little unprofessional, and pretty crushing for someone who is finally able to afford these expensive services! If you don't want your new client, say so at the consultation. I really feel like my time was wasted.
They refunded the deposit at least. But I won't go back. read more