(Please bear with me, I posted a review about Salon Nu - see below - and their response was so aggressive - see below - that I felt compelled to post their response here, as well. It is long, but you can decide for yourself):
I wasn't impressed with this place at all. If it wasn't for Danielle - a wonderful, approachable male hair stylist - who treats each haircut like a work of art and makes you feel so sexy, this salon has nothing over others. The 2 women who own the place are fairly pretentious, not overly friendly, and lacking in empathy and approachability. The brunette claims doing hair is her passion because she (verbatim) "ensures all her customers are happy" yet she did not speak to me the entire time she put highlights in my hair. I asked a few questions to try to get her talking, she responded quite defensively and ended each attempt I made abruptly (and this is my favourite part of getting my hair done, connecting with the stylist). And it wasn't that she didn't want to talk either, she chatted with her colleagues instead about their own personal lives; neither took any notice of me. And the brunette owner, once she finished the "golden" highlights (which actually looks more orange-y than gold; I'll be going elsewhere to get my hair fixed) sent me off to get my hair cut but never checked in once my hair had dried to see how the new colour looked (orange not gold). For the very expensive price, I was expecting better personal care and service. The atmosphere is way too snobby for my liking. I have had much better service in other salons, and so I will take my business elsewhere. Sorry to leave Danielle behind, but I very much dislike this environment.
(Please see the owners' response to my review below):
Hi Jennifer,
We regret and apologize for your unpleasant visit at Nü. Anyone that knows our salon knows it's nothing but welcoming and we always make sure our clients have a nice experience during their time at Nü. The brunette owner(her name is Sheema) but you should know that since you love
making connections with hairdressers, she gave you two options 1. Either you use bleach or 2. No bleach. You said that you wanted something very natural and only do your highlights once a year. So since bleach requires maintenance that was not the obvious choice.
When you left the salon you said you were very happy with the results. Daniele can even confirm that as well if you'd like, so we find it very shady that after 24hours you write this and give us an unmerited 1 star. This is our business and we take it very seriously Jennifer.
Please consider this next time you don't like a service and don't say what's really on your mind when face to face. It's called human connection, not internet trolling.
Regards,
Nü Management.
(My final response to them):
Wow, I am really appalled at your disrespect! Your response was extremely aggressive and sarcastic. As the owners of Salon Nu, you both should be ashamed of how you run your business and how you deal with customer service. I imagine that your immature response to me will do more harm for your business than my review itself.
In the past 2 years I have only written 2 reviews, so this is not a regular thing for me. I only do it when I feel strongly about my experiences.
Sheema did ask me if I wanted bleach or no bleach, not sure what that's supposed to prove. That she was trying to connect with her client?! I assume asking for bleach/no bleach is the bare minimum when needing direction as a hair colourist. When I left the salon, I did not say I was "very happy with the results." I was happy with Daniele and I did say I loved the cut; his haircuts are always wonderful and he always makes attempts to connect with the customer. But Sheema would not know how I felt because she never came out to see my hair, nor to ask me to my face.
And your very aggressive and disrespectful reaction to my review only further proves how defensive, how immature, how unapproachable and how unfriendly you both truly are. A person's real character is revealed in moments like these, thus you two have some growing up to do and are in desperate need of self-reflection.
You can choose to react defensively and not reflect on what I am saying, which would ultimately lead to your business suffering in the long run. Or, like most reputable businesses, take feedback constructively and strive to improve. However, it's clear which path you have already chosen. read more