I had to get something notarized. Appointment was necessary . The person greeting me was from the…read moreUK and was very friendly and knowledgeable! She also said that she could notarize my documents and I did not have to wait for the person I made the appointment with originally. She made it simple and quick! This appears to be a well organized and professional bank!

This location is a little hard to find. I was in Pittsford Plaza and assumed there would be a…read moreChase nearby. There isn't. This is the closest one. I came here about a simple application, and was told there would be an hour wait. I honestly had no idea it would be that hard to talk to someone at a bank. They found out what I was there for, and squeezed me in before their next appointment, and got me in and out in like 10 minutes. That was great. I don't know if it was a fluke or if they're usually that busy, but if you're doing anything other than a deposit or withdrawal, you might want to call ahead and get an appointment.

i have gone to this bank for 5 years and always liked them alot . the person who let a negative is…read morenot kind .

For a grand opening, this was a disaster. For an average visit, it was very disappointing. First,…read morethere was no Banner or any other signs indicating this was a grand opening today. Second, they opened a few minutes late. Third, there was scaffolding and men still working in the lobby and outside of the building as well. That, to me, is unacceptable. Fourth, there was an overwhelming awful smell that permeated the bank. I mentioned this to the receptionist as I fled because of the smell. She thought maybe it was because of the wallpaper. It was so bad, I didn't even do what I came in for (paint or other chemicals usually don't bother me). And finally, the tellers were not smiling or welcoming, and it was eerily silent. It was like banking in a mausoleum. I asked about any grand opening specials or promotions. There are none. I was in the parking lot taking pictures of the drive-thru ATM, and a man came running out of the building toward me and told me he was security and he asked me not to take pictures inside the building. He said I was welcome to take all the pictures I wanted of the exterior but for security reasons he did not want me to take interior shots. I explained that I was posting these on Yelp and if he would rather I didn't I wouldn't and I would delete them right then and there. He said "Oh no, that's fine," which made me wonder why in the world he ran out in the parking lot after me in the first place. But I deferred and chose not to post the two interior shots I took. It was an extremely ho-hum, underwhelming, and disappointing experience. I'll happily keep doing business at the E. Ridge Rd. branch, which is only about a mile away.

I found them to be very bias, i am a single independent minded MALE which…read more apparently makes them feel uncomfortable. yesterday they refused me service. I went back the same day with my daughter and they apologized but offered no way of making it right. All i asked for was a notary for a health care proxy. The answer i received was "i can't." This happened on October-06-2021, at Reliant FCU in Newark, New York

I've been doing business at Reliant for over 30 years, back when they were still called WCTA,…read moremostly at the Newark and Macedon branches. I've always found them to be friendly, knowledgeable, and helpful. Over hundreds of visits, I can't recall ever having a negative experience.