I had to get something notarized. Appointment was necessary . The person greeting me was from the UK and was very friendly and knowledgeable! She also said that she could notarize my documents and I did not have to wait for the person I made the appointment with originally. She made it simple and quick! This appears to be a well organized and professional bank! read more

This location is a little hard to find. I was in Pittsford Plaza and assumed there would be a Chase nearby. There isn't. This is the closest one. I came here about a simple application, and was told there would be an hour wait. I honestly had no idea it would be that hard to talk to someone at a bank. They found out what I was there for, and squeezed me in before their next appointment, and got me in and out in like 10 minutes. That was great. I don't know if it was a fluke or if they're usually that busy, but if you're doing anything other than a deposit or withdrawal, you might want to call ahead and get an appointment. read more

I had to come here to have some paperwork stamped by the bank regarding some old savings bonds I had and this was the only location that had someone to do it. It was not a Notary Stamp but a Certified Signature by a VP or some higher up of a bank. I had to go to two banks before the second one called to make sure someone who could sign this paperwork that needed to be filled out, stamped and I had to send to the Feds due to the fact it was an old paper Savings Bond. The person I dealt with was nice enough but seemed a little annoyed with me.. no clue as I did not look like I rolled out of bed.. but It's Pittsford and I guess they are just that way. It's Chase and it's the bank I use. Otherwise it's a nice location and parking is ok. read more

Can NOT get through to a live person at branch location and struck in CHASE BANK'S phone tree after multiple prompts and more multiple prompts -- told have to wait 50 mintues?? this is customer service ...... you lost my deposit. read more

Great customer service and very attentive to your needs. Free coffee and dum dum lollipop.

Racist service!! Today I drove by this chase branch to get some cash for my girlfriend, after two failed attempts at the ATM I decided to go by the window, and the employee who helped me started to give me a nasty look after watching me struggle with the language. I understand that there are security measures if you try to withdraw money using someone else card (my girlfriend's card) But this was way too much, I ended up giving them my chase debit card and my ID to make this withdraw from my account. They took both cards and after making me wait at the drive thru window for around 10 minutes with a 2 degrees Fahrenheit outside, this lady came back to tell me that their system froze and made me wait for another few minutes... then their manager told me to pull over and walk in because they had to make a call. They had my information and my card, why would someone that is trying to steal money from someone else give them their information?? I don't know just common sense... Careful if you are not a white person or have perfect English skills when you go by this place. NEVER AGAIN so sad this is the only chase branch in this area!! read more