Stopped at this branch today as I had a CD renewing that I needed to add funds too. Easy to get in…read moreand park, front door takes you right into teller line. After sitting for a bit and waiting for a platform person I was helped by Derek who was friendly, processed my transaction, and wished well. Although I could see other platform personnel, no one seemed to be helping people waiting for help with their accounts. The teller line however seemed to be moving and the drive thru seemed to have no one at it. For a consumer bank, it was ok.

I want to give a shout out to Kinecta, Specifically Cathy. She was immensely helpful with helping…read moreme help my elderly father, when he was fished and gave up information he shouldn't have. She was extremely patient explaining what the steps were to freeze the account, reopen, and how best to protect him (patiently repeating for my father). Our family has been with this Credit Union for over 30 years. We cannot begin to say enough good things about this credit union itself and all of the employees. But specifically last Monday morning, Cathy went above and beyond, showed patience with my 90 plus year old father who can barely hear with hearing aids (90%hearing loss). Her compassion, understanding, assistance in solving the problem at hand, working to assure that my father had everything managed and tips to protect from future happenings. She was a light of calm, hope, and faith during a very frightening time for my father and I. A heartfelt thank you to Cathy, as well the entire team at Kinecta!.

I just wanted to mention that the kind person that helped me navigate thru your Crazy online Web…read moresite, Miss Cathy, was very helpful and very patiently answered all my questions. It was a pleasure working with her. Ty, Pat Pellegrino

Hello, my name is Theresa, and I have been a loyal customer at this bank for a long time, I started…read moreand is still a customer on the branch at Hudson Ave, I have enjoyed the staff tremendously, BUT MY ALL-TIME FAVORITE PERSON WAS RUDY, always smiling, friendly, always says hi, good morning or good afternoon, he made you feel welcome, not only as customer but as a person. But, one day I went in to take care of some business, and the staff said he had taken a position in another town, WOW, like I did say the other staff was really nice, but they were not Rudy, then all of a sudden, I went to the branch on chili Ave, and guess who I saw? it was RUDY, HE'S BACK AND HERE TO STAY, what a welcoming face to see again, so instead of me doing my banking on Hudson Avenue, all my banking will be on Chili Avenue, you should always go where you are treated with kindness, respect, and again not as just a customer but as a human being, and that is what RUDY GIVES.

Great service is what makes a bank the best! It's convenient and accesible. The employees are…read morealways there to help you.

Expensive, rude and a horrible business model. They charge one flat rate on taxes. My taxes are…read moresimple... married, one dependent. And they charged me the same that they would charge a business owner. My father who owns multiple properties and businesses pays $160 for his taxes. Allied charged me $100 more than that for the most basic tax return ever. Then when I complained and asked questions, they became rude and took off $10, saying that's the best they can do and they're cutting me a break. Also when my taxes were in their hands, I had to call multiple Times to find out the progress, because we didn't hear anything for over a month. Do not go here. They take forever to get anything done and they are rude and overpriced.

We used Allied to 'fix' our business and personal taxes from another accounting firm. We were very…read moresatisfied with the results. When we needed any guidance, Ken was available by cell phone and answered all of our questions. We have referred two friends to Allied who have been pleased with their tax liability results. Allied is a comprehensive firm that handles more complex tax returns. That's been our experience. It does take some time to get your taxes completed, but it's worth the wait. We recommend Allied for tax service.

I don't have an account at this credit union but have been there a few times to get paperwork…read morenotarized. The facility is clean, the staff is always friendly and helpful. They don't push you to open an account with them and just ask if you would like one or not- then leave it at that. Great bank with nice staff!

Worst customer service ever! First the mortgage specialist tells my son to complete the online…read moreapplication for me(?!!) I tell her, The loan is for me not my son. So she tells me to come back and make an appointment. I come at the time of appointment and she's not there...and no phone call, no reason why, just never showed up. I waited there for 30 minutes, no one asked me if I'm being taken care of. Finally I got up and talked to the manager. Manager just shrugged it off, seemed irritated and annoyed. Overall, very NASTY personnel---irresponsible approach to MY BUSINESS and MY MONEY!!! Moving my assets to ESL where the people are serious, friendly and responsible. Plus the coffee is free. These guys don't even have a single drive up ATM :((

We have all of our commercial accounts through LNB - we enjoy the attention and courtesies our…read moreaccounts receive and the fact that we can always approach our banker with new investment ideas and advice - this is a bank that supports local, homegrown businesses and we are so happy we switched over from the larger banks.

It should be zero stars, not one. We have our mortgage through them and after experiencing hail…read moredamage, LNB, was absolutely horrible throughout the entire process. We spent weeks after the damage trying to coordinate with insurance and providers to fix our home. This included hours to be available and have to take off work while we get quotes, inspection, etc. This was actually the easy part!!! We received our check from insurance and deposited the check that was signed by the bank as well. From there on our every single thing was a process that included emails and phone calls and time spent to actually get access to pay the providers to do the work. I've spent so much time on this that LNB should be paying me per diem for the hours I'm putting in. We had different providers that we needed to contact with because the roofer does not do siding work. 1st issue - the roof is done and all paperwork and contract are sent to LNB. Can we pay for the roof now? LNB says I have to come into the bank. Thats not exactly convenient due to my schedule so I ask are there alternative ways to get them paid such as electronically considering we are in the 21st century and I was told no until I spoke with the manager. Then there were alternatives but wait! We really are only supposed to give half of the funds out at this time. But what about the roofer? Surely, he should get the full amount. Well it needs to be approved and finally it's approved and the actual money that was sent from the insurance is now in the hands of the person that completed the roof!!! Well done and thanks for taking up my time on this! 2nd issue - hey LNB we signed a contract to do our siding and here are the documents and contract. The siding company needs some money to purchase supplies. Oh geez, thats something I'm going to have to get approved because LNB would need it to be completed to get paid. Ummm, they need some of the money to do the work. Ok, let me see if I can get approval. Again, we don't have money in the account to utilize it and complete the job we have to go through this ridiculous process just to get the work started. They heard back and they can release the money requested from contractor! Hooray! 3rd issue - oh and after the work is done we need to do an inspection. Sure, come on over whenever you want! Oh, but who is paying for this inspection? Well it's $150 and we usually take it out of the insurance funds. Oh, I see. Was that something the insurance coverage put in there to be done? Well, no not specifically. Ok but we are not requesting an inspection and insurance is not requesting an inspection so surely the entity that wants the inspection would be covering this? No, actually if you don't complete the inspection we can hold the insurance funds. Got it! Here's a better idea for LNB. The next time we have an insurance claim on our house and you keep control over the funds I think you should file the claim, coordinate with providers for quotes, schedule the service and compensate them with the insurance money. It's all good. We are currently looking to change our mortgage provider and never walk into one of your banks again. Thanks for the amazing customer service. As you say, "it's all about people"

The Wager Agency is great! Always provides a speedy response to any policy service and are…read moreextremely knowledgeable in insurance and making customers smarter. Highly recommend stopping in to see these folks in Victor.