If I could rate this bank zero stars, I would. the customer service is non-existent. Whenever you…read morebring up concerns about e-checks they do not try to assist and just tell you you should have gotten "Zelle." A 2 person line could easily take 30 minuets. The only reason I am using them is because I have to for my auto loan. If you have the choice, do not keep your money here. This is a dirty business, where no one knows their ass from their elbow, do not trust these imbeciles.

Unbelievable slow service. Several workers just hanging around while line is almost to the door…read more Every single time! I had a few interactions with mortgage specialists - they just pretend they want to help, although they are using you like everybody else.

I want to give a shout out to Kinecta, Specifically Cathy. She was immensely helpful with helping…read moreme help my elderly father, when he was fished and gave up information he shouldn't have. She was extremely patient explaining what the steps were to freeze the account, reopen, and how best to protect him (patiently repeating for my father). Our family has been with this Credit Union for over 30 years. We cannot begin to say enough good things about this credit union itself and all of the employees. But specifically last Monday morning, Cathy went above and beyond, showed patience with my 90 plus year old father who can barely hear with hearing aids (90%hearing loss). Her compassion, understanding, assistance in solving the problem at hand, working to assure that my father had everything managed and tips to protect from future happenings. She was a light of calm, hope, and faith during a very frightening time for my father and I. A heartfelt thank you to Cathy, as well the entire team at Kinecta!.

I just wanted to mention that the kind person that helped me navigate thru your Crazy online Web…read moresite, Miss Cathy, was very helpful and very patiently answered all my questions. It was a pleasure working with her. Ty, Pat Pellegrino

Very poorly managed bank. Witnessed horrible customer care and experienced an aggressive bank…read moremanager who spoke down to me just for asking for some help on using their clunky App that does not work well. He was rude to another woman in front of me too just for asking if her little boy could use the bathroom. Very bad service here! I will be closing my accounts.

I wish I could leave zero stars but I do not have that option…read more. After reimbursement check from a very large car dealership in Webster I was informed by the office manager that I would be able to bring the check directly to M&T Bank on hard Rd. I proceeded to hard Rd drive through. Due to the fact I did not have an account there would be a 2% fee , which i agreed to. The teller took the check and my ID. After about 30 seconds came back with attitude and refused to cash the check. This is a unprofessional, unfriendly bank. I suggest to everyone to try canandaigua National bank, they are friendly accommodating and would never charge people you write a check to 2% to cash it ! I depositing into my account I traveled back to dealership who issued the check and smeared my experience with them. I was told they also were not happy with M&T due to issues like mine and other customer service issues.

I wish I didn't even have to give them 1 star the Webster bank is literally the worst babk on the…read moreplanet!! I had a 33,000 check stolen & the manager was so rude basically didn't want to do her job