Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

I found Brett on Yelp after another company ran me around for a month without any progress opening…read moremy above ground pool. By the time I realized they weren't going to help me, everyone (including Brett) was booked solid. Fortunately, after hearing what happened, he took pity on me and squeezed me in. He did more in one visit than the last company did in 6. In just a few visits, the pool completely changed from a deep algae green to bright blue. Brett is professional, friendly, knowledgeable and fairly priced. More importantly, he's reliable! He showed up when he said. He kept communication open on timelines. He came back for a final chemical check and vacuuming. I honestly can't thank him enough and he's the only person I'll work with moving forward.

I had them come out and work on my autofill. They showed up the same day I called and had it…read moreworking pretty quickly. I plan on using them again in the future.

Taylor quickly responded to my request for assistance. He came the very day I asked for help and…read morediagnosed the problem. He returned with the needed parts 3 days later and repay the pool. He reached out to make sure I turned the pump on when freezing weather was forecast. We have nice blue water now.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

I hired Paul to install pavers. I'm highly satisfied with their work. They started and completed…read morethe project within the timeframe agreed to and was very responsive throughout the project which was important to me because this is the first major project I've done to my home. I would highly recommend Paul and his crew.

Professional, reasonable and great landscaping service. Recommend Paul and team for next timeread more

These folks know their stuff!…read more They offer an on-site water test that makes it super simple to keep your pool crystal clear and clean! Super knowledgeable and friendly folks here and always eager to help you enjoy your pool. Chantel is always honest and very informative of what needs to be done. She offers clear directions and always stands behind her recommendations. Highly recommend if you are looking to install a pool or in need of maintenance!

Convenient hours and location but haven't had great experience with their water testing. They tell…read moreme to add twice the amount of chemicals as other pool companies and I seem to have more trouble with algae. I spend twice as much money when I use them.

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

Carolinas did a great job! Would definitely use them again. They were always on time for the…read moreappointments and we are very happy with the final product

Trey did a great job even with several dogs running around. Ashley was great to communicate with…read more Look forward to working together in the future!

THE WORST POOL company. DO NOT USE THIS COMPANY. This review is not based on just our experience…read morebut also other customers of theirs. Delays after delays. False promises and always blaming subcontractors. If you are considering a pool look elsewhere. You do not want to go through what we are dealing with. Headaches, Attorneys and a partially completed pool after 14 months of construction. Still no permit or completion.

I'm very disappointed in this company. Our pool project started back in October 2024 and was told…read morethat they'll finish it by December 2024. We told them to put deadline date for the project in our contract but they kept ignoring it. It's now end of July 2025(3 months till October 2025) and they are still not even close to being done. We were not informed in the beginning that they personally don't do the job. They just hire sub contractors to do it. We had weeks of amazing weather that wouldn't come to work and only come to "work" on it when it rains and then would tell us "Oh sorry we can't do it today because it rained". Sullivan's team keeps giving us empty promises and keeps blaming the crew they hire. You're the boss- it's your duty to keep your team in check. Take accountability of your negligent. My neighbor's house started being built after my project and they're almost done! This doesn't make sense! This company seems to have taken on too many projects and can't seem to be capable of finishing it. I'm leaving my review here until my pool is finish. -Garrett, we have paid you pretty much in full yet the project is stalling. We have contacted the supplier and they said all the materials have been picked up by you all a while back so I'm confused about the material issue. Again, you've hired these subcontractors so it should be your priority to have them do their job that they're hired for at timely manner. You told us they would come this Monday to work and yet no one had came and today is now Wednesday. These lack of communications and false hope is very annoying. We would like to meet in person to discuss about this and we want meet Michael Connor as well since he is the Qualifier for your company.