The USPS contacted me, and said they were searching for my package. The next day, I received an…read moreemail that the package was out for delivery. I received it yesterday, a little over 2 weeks after it was ordered. While everything worked out, I will still say Menards customer service could have been better, and shipping + handling was quite expensive... but who knows what each customer rep's work load is given the size of the company. Will not order by mail again.

Half the stuff I try to get is "in the back"... it's on a shelf, in the store, but in the back…read more So, they want to charge us a "small fee" for a team member to retrieve the items from the back.... a separate fee for each item we went there to buy. No, I'm not paying them an extra fee to get items just because they are no long on display in the store. These are items we've bought there regularly for years... Menard's can GTH; we won't ever go back.

No stars for this place! I always try to shop local, but will never shop here again! I tried to…read morereturn something and the cashier was going to but the "manager" was sta ending there and said it was a week past the return policy, this was an item that would have easily sold again. However the only place it states that you have so many days to return something was on the counter countered with items to be sold! No wonder it looks like a ghost town when you go in. If you are going to treat your customers like this I will not recommend you! The only reason I have put any star at all is because you have to in order to post review.

When I went to Ryan's do it best hardware I was greeted with an acceptable smile. I went back the…read morerestroom and the shut the lights of on me. Then I went to customer service and clayton put a lazer in my eye causing temporary blindness. He also offered to show me there haunted upstairs. Other than that I was satisfactorily happy with my experience.

This is a REAL hardware store. They have everything and the people that work there know what they…read moreare talking about. I was looking for a special part and they were the only people that had it in all of tri-state. Of course their prices are a little higher than the big corporate stores, but you get everything, knowledgeable staff and easy parking. And you support the last great hardware store in the tri-state.

Rural King is the spot in Olney to go for farm supply, tools, feed, gravel or rock, outdoor…read morefurniture, boots, clothing, old fashioned candy, toys, housewares, animal cages, and what-have-you. It's a southern illinois fixture and a great place to meet the locals and pick up that odd-sized bolt or to get advice on how to resolve a problem with a gate or a canning problem. If you can't find it at Rural King, you probably don't need it!

I got a Shock collar and the darn thing stopped working.I have only had to use it twice so for…read morethree weeks never used it.My dog was being good.I did need it today it would not work i got it on 4/17/18 I did have a receipt but only had 30 days to return on it.The Manager was so nice and said bring it in we will take care of it.I Love this store.My husband came in and fixed the collar so i didn't have a need but just wanted people to know that this is a awesome hardware store with friendly people.

I have enjoyed shopping at this store. Everyone is very helpful. One guy even let me borrow one of…read morehis crispers to crimp a drier exhaust pipe ! They had all of the bolts and screws I needed to replace some that I lost after moving my bed to a new house.

I am found here a few times a week. Santa Claus Hardware has almost always had what I've needed…read more Prices are a bit high on some things, but that's not necessarily a bad thing. I am happy to spend a little more in order to shop local. Give them a try as they'll likely be able to assist you. For our little town, they are great to have around. Plus, it's truly locally owned.

David could not have been more helpful. They had what we needed and it was even on sale. Stop in to…read moresee them and the adorable 16 year old cats that rule the place.

We often shop at Gordon's because it is so convenient. You may park right out front, and there are…read moreplenty of employees willing and ready to help. It's quite refreshing to experience great customer service. If you are working on a project, doing some home repair, they are knowledgeable, and can tell you exactly what you need, be it parts, plumbing, yard.. etc.