Zero stars would be too good for these people. THIS IS LONG, BUT PLEASE READ TO THE END! I ordered…read morea new truck from them late last year. I went over the order with their "finance manager," Bernie, and agreed to a price. Several months later, Bernie called and said the truck was delivered to the store and ready to go. We arranged to meet the next Saturday to take delivery.
I took it out for a test drive, during which time, he told me he had been with Yaklin for several years and what a great guy Yaklin was.
Back at the dealership, we sit down to do the paperwork. As soon as we sit down, Bernie tells me the price went up $500 from the originally agreed on price. I should have walked out right then, seeing they weren't dealing in good faith. But, I had waited months for this one to get delivered, and it might be even longer to get another one built.
So I sucked it up and agreed to the price increase.
They then seriously lowballed the trade on my old truck, but once again, they sort of had me over a barrel.
We went through all the paperwork, and I wrote them a check for the agreed on amount and took delivery of the truck.
Five days later, after the check had cleared, Bernie calls and demands that I come back and give them another $5000+. They had made a mistake and wanted me to pay for it. I told him I had paid exactly what they asked for, without even attempting to haggle, and I had no intention of paying another cent.
Shortly thereafter, the General Manager, Brandon, called and made the same demand. I explained again that I had paid the full contract price, and they had cashed the check. Contract complete. He stated that they would not register or title the vehicle until I paid. I explained that they could not do that under Texas law and that I would file a complaint with the Attorney General if they failed to do so. He said he would get with his management. I never heard from him again.
After 90 days, I filed a complaint. The AG's office pursued the complaint and forced them to provide title and registration about 30 days later.
When I went to get the plates, Bernie confronted me and stated that he had had to pay the $5000 out of his own pocket. I told him that some times you make mistakes and have to pay for them.
In the following months, I received lawyer letters threatening to sue me if I didn't pay the $5000. Eventually, they did, in fact, sue me.
I tried to offer a settlement, just to make it go away and to keep me from paying more than it was worth in lawyers' fees. They rejected a 50/50 split. Their lawyers told me that Mr. Yaklin had told them that he had lots of money and he would spend all he needed to to make me pay this. He told them that they felt like I "took advantage of a new sales associate." Pretty ironic coming from a car dealer who literally does it to their customers every day.
I spoke to several lawyers who all said I had a very strong case, but you always stand a chance of losing, and if I did, this would cost much more than $5000 to litigate. I eventually settled for the $5000.
I am aware of at least one other case where they sued a buyer because they screwed up the paperwork, and the buyer was forced to settle.
They had months to prepare the paperwork and complete all due diligence, but they think that I somehow "took advantage of them."
You never expect much integrity from a car dealer, but these scumbags bring it to a whole new level. STAY AWAY! AND TELL YOUR FRIENDS!
