I had taken my car to another local mechanic to diagnose a problem with the air conditioner. They…read moremechanic said that a house needed to be replaced, but they were not able to do it because they do not have the equipment needed to evacuate the existing refrigerant 1234yf. They referred us to the Kia dealer, which I knew would be very expensive. So I did some research online and found Franklynn Automotive. I called and described the situation to Steve. He said they likely can handle it, but would start with a complimentary second opinion. After their inspection, they determined that the hose does not need to be replaced and we only needed to refresh the refrigerant, which they do have the equipment for. In addition, the reason the other shop might have suggested the hose replacement was because of a leak related to the axel. All in, the repairs would be substantially less than the dealer quote for work that may not have been needed in the first place. Overall, great experience with Franklynn.

I brought my car in knowing about a loose wire ( speed sensor) on my Hyundai Elantra. The…read moreinspection came back that I needed new brakes , a new speed sensor, contaminated brake fluid, multiple hoses replaced, radiator flush, and a bunch of other things. I decided to get the brakes fixed although it surprised me with the rotors and the wire harness just needed to be reattached. Nothing was ever communicated. I made the mistake of paying over a $1000 for the front brake repair ( rotors / pads) and wiring speed sensor because I was busy. Bottom line - overpriced on labor and parts. My wire harness over left wheel was taped up so was it replaced? My mechanic friend inspected it and says no way. When I asked if I could see what they ordered, I was denied access. My car sat outside most of the day and it was in garage minimally according to my car gps. Your call but I am not going back and I do not trust them. Lesson learned and I'm out $1000 which isn't much but I'm just glad I didn't fall for everything else they wanted to do. Front brake pads for $1000, a wire repair never communicated, and my old rotors were fine. I'm sure they will respond to this professionally but my perspective is real.

I initially reached out to Christian Brothers on Yelp for a quote to repair my car and was assisted…read moreby Jared. He helped me to determine a price for service (very, very reasonable) and I scheduled the appointment from there. Upon arriving, I was immediately helped get through the details of my repair and we were off to the races. Because I needed a ride upon departure, they provided a free shuttle (most places will not) to my residence. Once finished, they contacted me, I scheduled another shuttle to return (again, most places will not do this), and within 12 minutes, I was on my way again. Back at their shop, they explained my bill, the work they completed, and we took care of the bill. I am extremely happy that I found these guys. They provide excellent customer service, their genuinely good people, and I would recommend them to anyone needing help with their vehicle. A special thanks to Devin for his orchestration of the entire process. Kudos! FIVE BIG STARS!

I brought my car in for a stalling issue. The initial diagnosis cost $775 to replace a battery…read morecable and add a ground screw, which felt very high. Afterward, I was told the car had multiple oil and coolant leaks and was quoted an additional $3,500 for repairs. On a car worth about $4,000, this didn't make financial sense. When I declined the extensive repairs, there was no discussion of smaller, interim solutions or things I could try myself; the only suggestion was financing the full amount. The immediate next step was being asked to retrieve my vehicle. The shop was extremely busy, and I left with the impression that they prioritize large, high-cost jobs. Disappointed with the experience and lack of flexible solutions, I will not be returning. Update to my previous review: It's been two weeks since I picked up my vehicle, and I have not observed any oil on my driveway. This seems inconsistent with what I was told about the severity of the oil leak issue during my visit. I have checked the oil level multiple times and it appears to remain at the same level. After posting my initial review, I received several phone calls from the shop owner requesting that I modify my review. I eventually asked that these calls stop. Service details: I paid $180 for initial diagnostics, during which I was told there was an 80% probability that the problem was my battery cables. I then paid $235.19 for new battery cables, but it did not resolve the issue. A subsequent diagnosis costing $359.98 identified a bad ground wire, which was then repaired by tapping in a new wire. Additional observations from my service experience: When I collected my vehicle, I noticed what appeared to be a black, grease-like substance on the exterior door handle that was not present when I dropped it off. I also discovered that the front emblem was no longer attached to my vehicle. When I inquired about this inside the shop, staff located the emblem and handed it to me and told me it fell off when they closed the hood. I check my fluids every month, this has never happened to me. There was no offer to repair the damage.

They fulfilled my service request. They recharged my A/C in a quality fashion. It was a great…read morevalue (found them off Groupon). And they were able to diagnose a faulty front strut installation on my 2003 Gold Jaguar S-Type to boot!

I'm satisfied with the repair and the way the staff handled everything. They were professional and…read moregave me a clear explanation of the work. It wasn't the fastest service and the cost was a little higher than expected, but the car is running properly now.

Ken was so great from the start. My car broke down and he said come on over we can look at it…read moreright away. Everywhere else had days out wait times. I went over and Ken was extremely friendly and helpful. They diagnosed what was wrong and they began working. It was a a couple hour turn around. Excellent service.

I had set an appointment with pride auto care to get some work done on my vehicle and when I talked…read morewith them over the phone explaining what needed done they said that they could do the work with no problems, so I took time out of my day 45 minute drive to go all the way down there and it was a waste of time. They said they couldn't help me and that I needed find another shop,This is the most ridiculous thing I have ever encountered!!! worst experience ever. I would not recommend this place to nobody. VERY VERY bad customer service!!!

Amazing service! Quick and easy. Everyone here was so helpful. I won't be going anywhere else !read more

Guys.....what's going on??? Why the excessive staff…read moreturnover? Hugely disappointed in getting communication from shop on when car would be ready. "It's not my job" attitude because one of your associates wasn't my service advisor, so if I don't call to inquire on car status then my car would still be sitting at shop while I'm home without a car. For the 2nd time car is returned with soiled / dirty driver seat and inside door panel / armrest. I feel training in customer service is lacking along with taking pride in the work you perform. The issues were fixed (I'm hoping), but vehicle now has a blinking light that wasn't there before.

An exceptionally trustworthy auto service shop that sets the benchmark for transparency and honest…read moreadvice. The team ensures you are never left in the dark about repairs, taking the time to explain every detail clearly and providing a practical checklist that distinguishes urgent safety issues from items that can wait. Their customer-first integrity, clear communication, and high operational standard foster total peace of mind and earn long-term loyalty.

Schomp wanted to charge me over $500 to replace my skid plate. These guys reattached it for me…read moreright away, very quickly, and would only accept $10. Glad to have found an honest mechanic near me. I'll be coming back.

They are honest and reliable. I wouldn't go anywhere else. I have used them for several years.read more

After receiving a recommendation and reviewing the comments on Yelp here about Platinum I called to…read moreschedule an oil change and a complete overview of my daughter's car before she takes it out of state for college. The service was stellar and the price was amazingly reasonable! No gouging or over-recommendations were given to make me feel mistrust (which is exactly what happened at a prior auto service business that is very prominent in Highlands Ranch). The trust level is impeccable!! Thank you to Jimmy for all the great service and giving a father some reassurance sending my daughter out of state with her car!! Cannot recommend them enough.

Finally! Honest, reliable, and reasonably priced auto-technicians!!!…read more The best mechanics have dealership experience and certifications then start their own shops, so you don't have to pay dealership prices. Pat and owner Ken know exactly what they're doing and how to do it. They won't recommend things you don't need or over-charge you for anything. We bought a 1992 Honda Civic with 137k miles for my daughter, and they fixed it up from top to bottom. It should run perfectly for another 65k, and she couldn't be happier. Thanks Highlands Imports!

Amazing shop with friendly staff. I've gotten my last few oil changes, and my brakes replaced here…read more Fair price and great quality, I recommend them to all my coworkers. I moved 30 min and still make the drive to them instead of one of the closer shops. Highly recommend!

I was enroute during a cross country trip and incurred significant suspension damages. My daughter…read morewho lives in the area found Town Center Auto nearby. I limped over to the shop and spoke directly to the owner Tommy Lee. What a great guy, who was able to get me in the same evening and fully repaired my car within a very short timeline. I was so pleased with the fair pricing and honesty, customer service that Tommy and his team provided. I was able to make it back to Houston safe and secure. THANKS, Tommy !!!

I was driving down Broadway the other night when I scraped the underbody of my Lexus on a steel…read moreplate on the pavement. That ripped open a protective flap, which dragged on the pavement as I drove home. My son and his fiance were coming to town, and I didn't want to pick them up with a grinding noise under the hood, or to have the flap fall off and get lost. The next morning I had to be downtown at 9:00 am, after which I would need the car all day. So I showed up 7:00 a.m. at a repair shop I'd used before. I didn't expect they could fix it on the spot, but hoped they could at least diagnose the problem and remove the flap so I could save it. But they couldn't even look at it until the afternoon. Rushing over, I made by 7:15 it to Town Center Auto Repair, where Tommy, the owner, helped me out. The mechanic already on duty was busy, but when Josh, a second mechanic, arrived at 7:30,Tommy put him right on it. After inspecting it, Josh set to work and quickly welded it back together. I made that 9:00 appointment on time, with the car all fixed and ready for my family. Thanks to Tommy and Josh, I didn't have to wait or spend extra money on a replacement part. Kudos to them both!

Eric is extremely knowledgeable and quick to diagnose my air conditioning problem that no one else…read morecould figure out on my Audi. Now the AC is blowing super cold! I will be bringing my Audi work to Eric!

Decided to try Eric at European Motor Works based upon impressive Yelp reviews and was not…read moredisappointed. Had gone to a Mercedes Benz dealership and they quoted me about $3,000.00 for a new battery ($900) and an issue with the gear shift/check engine light ($2,100). Was told by the dealership that there was zero chance the two were related and that both repairs were necessary. Eric replaced the battery for about half the cost the dealership wanted and recommended holding off on the other work as it could just be the battery. The diagnostics showed no issues after the battery was replaced too. Dealership told me it was definitely both and something just seemed wrong with the person I was dealing with at the dealership. Thank you Eric for your hard work and honesty. Much appreciated! Robb Keech, Highlands Ranch