We love supporting local community businesses and that is why we choose this company. I was greatly disappointed when M&M carpet cleaning finally showed up and supposedly cleaned our tile floors. We have high end tile from a reputable company that looks like wood flooring. When the supposedly cleaning service was complete, they left streaks all over the tile that looked like what marks from a vacuum would leave behind on carpet. There was thick residue build up and even dark brown footprints of residue... all over every inch of tile. Living room, dining room, kitchen, bathroom and laundry room. I was sick to my stomach, not knowing if there was underlying damage to the tile. I made complaints to the owner ( Mike Collins) who assured me he would be out to fix it personally and thanked me for the opportunity to correct it. After 2 hours of running late. He tells me he had a flat tire. Postpones to another day, which would then be the 3rd attempt to get corrected. Sends same tech who goes over the floor again with the same exact result. Tells me its the machine, Its the solution, I need to mop it. Try to get ahold of the owner again... every excuse in the book. Says he will refund. 1 month into this and never corrected floors and never refunded our money. Between all the no shows, late shows, our time off of work, excuses and the disgusting floors, all i asked was a refund of $300. We ended up having to purchase cleaners and a steam cleaner and with that along with 4 others on hands and knees we finally fixed it to what M&M should have done the fist time. I have never filed a complaint against any company nor have I ever given a bad Google review... i know what its like trying to run a small business and having to correct mishaps but I have NEVER seen a company handle a situation with such disrespect and unprofessional behavior. read more