Townsend Ford was a pleasure to work with. From start to finish their team went above and beyond to…read moremake my purchase happen quickly & easily. I highly recommend this dealership. Top notch customer service.

Was looking at buying a used vehicle from this dealer, started to work with Bradley, got approved…read moreand was ready to move forward. Dealer did not want to attempt or give aide in pointing me in the right direction to register out of state. When I went with another dealer who was able to secured a similar match I got nothing but rude and snarky replies upon updating the dealer that I had gone with another dealer. Despite location under name, not located in HI, located in New England.

Omg can I tell everyone how much I love this store! Every time I go in James and Joe are always so…read moreknowledgeable and helpful!!! I will always be a grateful customer for these two people!!!

EXCEPTIONAL unmatched service. If you are looking for quality work done to your car you need to…read moretake your car here. I have yet find anyone who could beat his prices. I am so thankful to have been able to find this mechanic! Luis and his team are caring and you can tell he loves what he does. This is an a++++ honest mechanic at the lowest cost around! Unbeatable!!

From the owner: Done Right For A Great Price.. Call Today!read more

Horrible. Would not honor a lifetime warranty on brake calipers. They did warranty the pads which…read morewere the wrong ones rears not fronts. Worst experience yet with this store. I have over 400 parts under warranty too! Loyalty doesn't mean anything to this store 5018 in Fitchburg, Ma.

Did not stock any version of tire chains. Not very useful. Going to another store. How can you call…read moreyourself an Auto parts place in snow country and have NOTHING???

Great service I haven't seen in a long time. Being in the automotive business over 30 years, I have…read moreseen the decline in customer care and attention throughout the industry as time moves forward. I was pleased to get an attentive counter person on the phone that asked all the right questions and had my order processed quickly. The used bumper for my 1996 Dodge Dakota arrived in great condition and to my delight it was removed with care which makes my job easier installing a part that wasn't torched off the donor vehicle. Kudos to a company that still operates with values I haven't seen in decades.

Great customer service, good communication, and fair prices!! I'll definitely be back!!read more

Great experience with Billy and team. Very professional - they must deal with a huge volume of…read moreparts... after my call, the tire rim was waiting up front and ready! very efficient. Priced very competitively at under $200. The only problem is that it looked much better than my other 3 rims!

Very disappointed. Went there for the first time to get a part that new retails for $21-$23 and…read morethey wanted to charge me $100. I explained that it was $23 new and they insisted the best price they could do was $100. Talk about price gouging. Over 4 times mark up over brand new for a used part.

Great service, knowledgeable staff. Higgins family will treat you fairly. I go here for all my…read moreautomotive needs. Support local buisness!

From the owner: Family owned !!read more

Ok, here I am, having driven all the way from California, on a 6th month RV vacation. This…read moremorning our trusted Dodge Ram won't start. I called the nearest possible parts store to buy 2 brand new batteries. They only had one but quickly offered to get another one by the afternoon. I explained my situation and they offered to bring the batteries to me about 4 miles away. OMG that made things a lot easier. The hard part was getting those giant old batteries out of my huge 3500 truck. (I'm old lol) Finally got them out and waited for the delivery, wondering how am I going to get those big new batteries into that truck!! Well, as promised, here comes the nicest guy Ziggy, their employee! He drove up and looked at the truck and very enthusiastically offered to help me before I even asked. He jumped up on the stool and practically did both batteries himself. They are HEAVY! The Smith family is so thankful for Napa and especially Ziggy!

If I could leave negative stars I would....I have never been so disrespected at a Napa in my…read morelife!!! I am a lifelong patron of the store brand and have been to different stores nationwide and I have always had great service but today? Today is making me rethink that!!! I walk in hoping to buy sealant for my camper and due to a line, I walk around taking in the items for ideas for future purchases. A gentleman(and I use that term loosely) asked me in a condescending voice if I needed anything so I went to walk up to him to explain what I wanted and I raised his voice at me and said"other side of the counter!!!" Im like ok so I just stopped and talked to him where I was he then told me to go to middle isle and to the left so I walked that way...but since there were more then one middle isle I looked at the first one and he repeated himself talking down to me as if I was a child....So I found the sealant and it was all small container so I asked if this was it and he said"yep" and went back to staring at the counter.... I said ok Iv had enough and wont be back. He couldnt even give me the basic Customer service to walk not even 5 ft for where he was leaning on the counter!!! Im so disappointed and hope someone from Napa reads this and retrains him or puts him in a different department away from customers because it is obvious he does NOT want to be there!