One star is too high of a rating. This is the worst service I've had of any kind in Champaign. The…read moreprice went up twice, doubling the second time. My car was there from 8am to 5:45pm, 45 min after closing, because I demanded my service was finished. I was also originally told my service would be done in 2 hours, which turned into 4, and then became 6 with a new found issue. UIUC students, do not go here. Do not find out how to get screwed over the hard way.

If you have an Audi this is the place to go. I will never take my Audi to any other mechanic…read more Before I found Ricks I only took my car to an Audi dealership for all issues oil changes anything I needed for my Audi. I was getting ready to leave my house one day and my engine light started flashing. When I turned off my car coolant went everywhere in my driveway. I had it towed to Ricks and he took his time to diagnose my vehicle and was very detailed with issues going on. Anytime there were concerns or issues he called me every time he was getting ready to start on another problem he found. I love they keep communication with the customers and make sure to ask if it's ok to proceed with the purchases as well. Everyone in the office is very polite and professional. The knowledge the mechanics and the owner have with foreign cars is amazing. He also informed me of a correction of wrong information the dealership was giving me about maintenance with my Audi as well which may have been the reason my car was having the oil and coolant issues it was having. Thank you so much for saving my car. I definitely will be only be bringing my car to this shop. It was 2 weeks ago I got my car back and I have nothing but positive outlook towards this company and staff and am very thankful I found someone I trust with my car.

Called Gernentz to see if they could look at car to check why tire kept loosing air. They said if…read morewe dropped it off, they would look at it that afternoon. We dropped car off at approximately 11:30 am & told them we didn't want to spend a lot because car was old with 270,000+ miles. We asked them to call before doing anything. They called within 2 hours and said it was simply a cracked valve stem and it was $30 to replace it. They had the car ready for us to pick up by 2:00. We appreciate they kept the repair simple and inexpensive and didn't try to say it needed more than was necessary. Will definitely go back and would definitely recommend!!!

They have been my go to repair shop for my first two Ram diesels trucks that had a total of 1.4…read moremillion miles when I sold them. Never had a break down on the road, so far they have suggested repairs before failure. On my third truck with them. Also a great place to by tires. Good people to work with

Great mechanics. Great communication. Great experience. Helped figure out the most economical way…read moreto take care of my repair. Even dropped me home.

With an older car (assuming it is in good mechanical condition) and no collusion insurance, one…read moremoderately inexpensive way to fix that car after an accident, is to remove parts (especially body parts and certain mechanical parts, e.g., the radiator) and use them instead of new parts. However, it takes a good auto body shop with skilled personnel to provide that expertise and service. Central Illinois did an excellent job on my car; they even found a Kia sportage (blown engine) of the same color to use for parts for my car, to eliminate the cost of a new paint job. FYI, with insurance, the insurance company will often pressure you to select a repair shop that will use cheaper new parts to save the insurance company money. YOU MAKE the FINAL SELECTION for the repair shop, so work that has an insurance company behind it would ALSO be best done at a reputable and highly competent body shop, like Central Illinois.

they were fast to get me an appointment for a service the dealers service department said was…read moreneeded (urgently in their opinion) .. I'm greatful that they are so honest and called me to tell me I most certainly did not need the service I was told was needed. They easily could have done the repair and charged me and I would have been none the wiser ... they will be my go to from now on!!

I needed to get my AC repaired but my normal mechanic was backed up and I couldn't leave my vehicle…read morethere for a few weeks. My father in law said he goes to these guys so I had him take my vehicle up there. They got it fixed. We found that the leak was in the back of the van and they were able to make a crafty fix without having to replace the entire system and got it done in a day. They were honest and reasonably priced. Definitely recommend.

Greg and his crew are honest, fair, and do quality work. I took my Chevy trax in for a turbo issue,…read moreand they were able to diagnose the problem before the Chevy dealership was, for a FRACTION of the cost. *Wound up saving me over $1400*. I don't know much about cars, so it was even more meaningful to have an honest mechanic who could pinpoint the issue and not try to sell me a bunch of garbage. Important notes: *Excellent and honest mechanic shop for people who don't know much about auto repair *Family owned and operated for over 30 years *Actively engaged in the community and supports military members and their families Whether I need tires, brakes, or just an honest diagnosis before taking it into the dealership for "recalls", I take it to Greg's. I can't afford not to!

I have been going to Greg's for service on my camper for several years. His work is excellent and…read morereasonable.

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

Horrible experience working with this Firestone. Firstly, they quoted me an absurdly high price for…read moretheir recommended service and upon negotiating the quote they were able to decrease the price immediately. This screams scam. Secondly, I paid almost $200 for a diagnostic, far over market value in this area. Thirdly, after bringing my car into the dealership for the service, it became apparent that Firestone had provided me with an inaccurate diagnostic of the issue. After completing service with the dealership, all problems were fixed with my car proving that Firestone had been incorrect with their diagnostic. I tried to get a refund but they would not admit their mistake. Horrible experience, do not come here. Go anywhere else for car troubles.

I've had to take my car there twice. Once because someone backed into it and once due to hail. Also…read moretook my minivan in when someone turned into me. Always solid work in a timely manner. Sending my friends and family there every time.

I can't say enough good things about this company in Urbana. The biggest headache after an accident…read more(especially if it's not your fault!) is finding a reputable auto body shop. This one is it! They made the whole experience easy. The estimate was quick and the job was done exactly when they said it would be. The staff is friendly and knowledgeable. Excellent experience.

Oversell, brake rotors bounded with brake pads replacement, which is called "store rules". They are…read moresuggesting to replace brake pads without giving thickness measurement even asked to

Starting from 2023, I brought all my car to Dynotune. Porsche, Alfa Romeo, LandRover, Lexus, Audi,…read moreMazda..... Timing belt, AC, water pump, Coil Over, custom alignment, swaybar, seals, head job. From basic maintenance all the way to dissemble and repair the engine...... 100% satisfied with the service and speed. The owner, Drew has always be nice and honest to me. He would get up and be in the shop from 4am to 7pm and even use his weekend when the repair take longer than expected. Thanks for Drew my project 944 turbo can be back up running strong again. Reasonable price, quick turnover with good quality