Very professional and friendly. They handled my dog's annual visit very well. It would definitely…read morerecommend them.

I STRONGLY do not recommend. You are unable to get any appointments due to…read morebeing so overbooked. I had a scheduled appointment 8 months in advance that was just canceled on me due to a staffing conflict. Instead of offering me a new date and appointment the receptionist was extremely rude and unhelpful. Save your time and money and go elsewhere.

Dr Nichols is very caring. He goes the extra mile to care for animals. I highly recommend!read more

Dr Nichols uses DIRTY NEEDLES…read more My amazing vet passed away who cared for my pets for 25+ years. so I chose Dr Nichols to try for my dogs moving forward. During my first visit he lifted my 75lb lab up on to his exam table by her leash - I should have known then this was not the vet for us. He proceeded to give her spring shots & I thought I had observed him cleaning a used needle with rubbing alcohol but thought no way this couldn't be happening . Right who does this ? Second visit she needed a shot & again I observed him turn to his bottle of rubbing alcohol ,he pumped a few pumps into a cotton ball , grabbed the small vile of vaccine to which the needle was clearly stored in it , he took out the needle , rubbed it generously with alcohol , stuck it back in the vile ,drew up the med & gave my dog a shot. A shot using a dirty used not sterile needle !!! I Couldn't believe this I was shocked I called him the next day - he returned my call & I asked him "did you use a dirty needle on my dog yesterday " ? He replied " yes I use them more than once I've been doing it this way for years it's no different than poking through your dogs dirty skin & hair . I rinse them in water then with alcohol " . I'm in total disbelief at this point & I asked how do clients get a clean needle he said " well you have to request one" I repeated if we want a clean sterile new needle for our animals shots we need to request one he replied "yes" . He then asked me if there was anything wrong with my dog - I said well I've been at work all morning , I am not a Dr so I'm not entirely sure . He said " well if there's something wrong with your dog bring her back & I'll fix her for free. Oh hell no I'll never step foot in this filthy dump ever again. Shame on those working there who know this happens with every single animal & doesn't speak up - you are just as much at fault ! Speak up this is wrong WOW just wow If you take your fur babies to Nichols in Skaneateles I strongly urge you to try to find a vet that doesn't run their practice this way , one who offers clean new sterile needles for your animals . & one who cares about animals . Lord only knows what happens behind his closed doors in surgery . If your questioning my experience & are I. Just as much disbelief as I was go ahead & call him , ask him if he uses new needles for every vaccine on your animal , ask him if your baby was stuck with a used needle . Go ahead & ask him .

The staff and Doctors are always helpful and kind with top notch care! I have always received…read morequality care with all of my pets. I highly recommend this veterinary clinic

If I could give them less than a one I would. We had been with them for 20 plus years and 4 pets…read more Because of a lack of communication and a lie on Dr. Gills side, emotions escalated over our 9 year old cat who needed dental work done. They had to perform an ultrasound to see why he seemed to have labored breathing. (We brought this up with them since we got the cat and they said he wasn't in any pain so we need not worry about it). We waited all day to hear how he made out with ultrasound. They said they called us, but we have no record on our phone that they did. At the end of the day my husband finally received a text to call. He did and we found out that they didn't do anything for his abscesses teeth because come to find out he has a herniated diaphragm!!!We were not so happy in their lack of communication. They said they called multiple times, yet we have no record of that. They have both of our phone numbers. When we went to pick up our cat, we paid for the ultrasound. I asked what we should do now because he would most definitely be in pain again and not be able to eat. We didn't get an answer so we asked to see dr. He came out in a huff, and when my husband tried to share our side he wouldn't have it and then threatened my husband. My husband did raise his voice because Dr Gill just wouldn't listen!! We left with no answers. Now 4 months later and our other cat needs her prescription food from Chewy. Chewy reached out to Dr Gill and he said we have no record of that animal!!! I guess he cares more about his pride and money then he does for our 2 cats.I tried to get answers today regarding the prescription for Chewy and I've been placed on hold and then told I will have to look into it. I asked if I would find out today and she firmly said I will look into it. Still no answers. She will be out of her food by the end of the weekend. She has severe kidney stones and gets UTI's very quickly if she eats regular food. Sad this had to happen because of a Dr and his inflated ego. Sadly I don't recommend this veterinarian at all. We will find a new veterinarian.

We found the shelter to be thoughtfully caring for animals and assessing which animal would be good…read morefor our family. There were easily a dozen dogs there, but with young kids & cats the shelter recommended only 3 to visit. They were thoughtful, insightful, and attentive. Yes, it is an older facility. Yet there is love for the animals & effort to make them feel safe & be ready for a forever home. That flag our front is on someone's private home. Judge the shelter by how it treats animals not by who its neighbors are.

I called here when my cat went missing for a few days. Even though they didn't have my cat the…read morestaff went up and beyond to help me find him. Thanks to their help my cat was back home in a matter of days. I don't know if we will have found him without them.

I've brought my shepherd here numerous times. He gets excited now when we turn onto the road for…read morethe building. The folks there know who he is and my dog clearly isn't afraid to go there - which is good. The dogs get to be dogs at a nice facility and they are well taken care of. Additionally, the food the dogs are provided is high quality (I use the same food at home). You can't beat $25/night. I will continue to bring my dog to Orchard Kennels. I'm not sure who does the grooming there, but they do a good job at that as well. My dog comes home clean and well brushed.

Just like a previous reviewer, I did not have a good experience at Orchard Kennels. My two dogs…read morewere somewhat wet and smelled like urine and feces when I picked them up. They were incredibly thirsty when we got home, like they hadn't drank water in days. One of my dogs vomited and now has diarrhea from the boarding of only 2 nights. I asked the staff how they did and I received shrugs of 'I guess okay' - like they didn't know my dogs. No thank you, nothing. Unfortunately, I will not be returning to Orchard Kennels.

Sue is great. She always takes great care of our animals.read more

I understand the limited service hours per business, however if you lack the courtesy to return a…read morecall you lack professionalism. I called and still after 7 days of leaving a message have not got a call back.

Great service! Our dog stays often and absolutely loves it. In fact if he sees his red Pampered…read morePaws travel bag come out he runs to the door.....he can't wait to go. Linda is very accommodating and keeps an immaculate facility. We are very impressed.

We have had Dr.Otis or one of her techs at least 5 times come to our home. They are caring and…read moreextremely compassionate. It makes such a hard decision at least comforting knowing that your family pet is crossing the rainbow bridge in their home surrounded by their favorite things and in their favorite spot. It has always been very peaceful unlike being in a cold sterile environment at the vet. Our furry pets have just been calmly slipped to sleep while in their favorite perch with their family meme era around them. Even our cat layed with our dog while he crossed the rainbow bridge ow bridge . I think it helped her say goodbye.

I just had my pet of 17 years put down. I trusted Stillwater to be compassionate and gentle. They…read morewere none of these. They came in stabbed my of 17 years in the side with a needle she yelped gave her the rest of the injection and was all within 10 the person that came said about three words to us the whole time collected the money and I felt like I was in a McDonald's drive-through. There was no nothing. My poor little girl passed away, frightened. And in my arms, thank God this was my in my arms, and I expected a little more compassion and caring. I didn't feel any of these from these people. I'm very sorry that I used them.