This was our first time with Heather. She did an amazing job grooming our labradoodle. She is soft…read morespoken and so sweet, putting Teddy at ease in new surroundings. The cut was the cutest she's ever had and it was done in a timely manner. Her prices were a little more than we've paid in the past, but the experience was well worth it. I'd recommend Heather to all my friends and family. We'll definitely be back, even though we're moving out of town. She's worth the drive time.

I had the worst experience at this place please please please do not use this place. I am a…read moredisabled veteran and I have a service dog I went here to have my dog bathed and nails clipped. She made me Leave my dog due to another person had an aggressive dog I came back 30 min later witnessed heather aggressively squeezing my service dog face she was whining I didn't say anything went and left her a one star review on Facebook then heather proceeded to txt me and insult me by implying that I needed mental help. Since then I have been harassed by her friends that use her service and I have been threaten by her husband to physical assault me. I have been verbally abused via Facebook from over 60 people trashing me due to bringing this to the public I don't believe any dog should be abused by anyone nor a disabled veteran be treated the way I have and have my mental health insulted or my name trashed. Please do not make the mistake I did and let her groom your fur babies :(

we have boarded our dogs here many times. they are very clean and I have no worries at all if my…read moredogs are safe and taken care of. they come back unharmed and seem happy. the one thing I would recommend to the staff is that they need to be MUCH warmer. they are very very blah when you come in and it seems painful for them to conjure up a smile. that does not mean they are bad with animals- I would just like the people interaction to be on a more professional and warmer level.

We had been faithful customers. Our dogs were boarded there 4 times in less than 2 months. We…read moresent a family member to pick them up for us. She lived 45 minutes from the kennel. She and I called the office around 11:40 that her GPS said that she would arrive at 12:05. They said that they had plans and would not wait 5 minutes for someone to pick them up. I would understand if we had not both called and asked. She called the owner, who ultimately had someone get the dogs for us. The owner and the employee was extremely rude. Megan was nice however.

They took such good care of my Louie that he wasn't even upset about being boarded. Also did a…read moregreat job groomimg him. That was in May 2024. I'm leaving him again i October.

They always do a great job on my dog and he doesn't mind going there at all. There are several…read morenewer, "fancier" grooming salons around but these folks always get the job done!

My 10 pounds maltipoo had many mats on his body and his hair was very long. I had taken him to…read morehaircuts every month at petsmart but they just did not do a great job so I gave poocchi a try and I think thy did a great job! They charged me 40 dollars for the full groom (that is extremely inexpensive for the quality I received). They are very bad with keeping time, I had an appointment on Monday at 9:00 but they never opened because of snow. Yes, the road was icy and even schools had closed, but they sure could have given me a call letting me know not to come. I made another appointment on Friday at 9:30 and they came on time. They even gave me a discount for having to wait on Monday. However, I was told that it will take about 3-4 hours but it actually took them about 5-6 hours. It was not a problem for me since I did not have anywhere to be, but it is good to note that it takes longer than they say that it does. The groomer seems very experienced and caring. I am giving her a five star because I know that I will be going back and she deserves better reviews than this. I recommend poocchi if you have time and are not in a rush. They do a good job with affordable pricing. These are pics of prices, before, and after respectively.

This place has two names on here, putty cats and poochi, poochi is the only signage on the building…read morewhich should have been a sign. We brought our cat in and the groomer was summoned by saying "the cat is here." Our appointment was at 10 in the morning thinking she would be taken care of rather quickly however that was the opposite. We called to check on her at Noon and they had yet to even start on her. We didn't get a phone call until after 4 to let us know she was finished. Our cat really isn't used to being in a small cage for hours on end and when I questioned them if she was in there all day, I was met with odd explanations that led me to believe, yes she was in her cage all day. Along with dogs running around everywhere and attempting to escape I'm pretty sure our cat will not be brought back to Poochi.

I've been using Alicia for over 15 years and she's known all my dogs…read more Excellent... wouldn't use anyone else

I have a golden doodle and a lab mix that I have always taken to the big pet stores for grooming…read more When I moved to hickory a year ago I had no luck getting an appointment anywhere. I ended up trying to give my dogs haircuts and baths myself until I found A-1. I called in January and they got me an appointment for the following week. Since then, my dogs have seen Star monthly. She takes such good care of my babies and I couldn't be happier. I can't recommend her enough!!

The staff at Paws and Claws always do a great job!! Highly appreciated and I highly recommend them!read more

Good experience for our dogs boarding there while we were away. Will use them again.read more

Best in Burke.....took my sick dog today when I couldn't get a response or anyone to answer the…read morephone at my dog's regular vet office where he's gone since he was a puppy. Morganton Animal Clinic gave me an appointment even though my dog wasn't their patient. Very warm and caring staff that took the time to listen to my concerns about my pet. Dr. Hemstreet took the time to talk to me about preventative med that would be beneficial to my pet and Arizona answered questions about options in the area for grooming and boarding. Needless to say, they have a new patient.

I use to highly respect this office and often recommended them to friends but no more. I called…read morelast Tuesday pleading for them to see my sick Sheltie and explained her symptoms. They had been her vets and seen by them over the last 4 years for vaccines, to be spayed, surgery for an outie navel, and to be chipped. The receptionist would not work my dog in and would only give me an appointment for 1 week later. My dog died 3 days after I begged them to see her. I have taken 4 different dogs there over the years but never again would I use them nor recommend them!

I called for a new puppy wi a bad ear infection. I was told it would be 4 weeks or longer they are…read moreonly taking care of current patients. Very rude and hung up on me. No don't waist your time

Literally saved my cat's life a few years ago. The staff was super helpful and responsive. Big trussread more