The facility is hard to categorize as "nursing home" but, the description can work. Heritage has…read morerehab for patients recovering from falls or surgery to longer care needed for illness or other medical issues. Basically, your mom or grandparent could stay for a few months while healing from an illness to moving in as long as needed for care. I met several staff members and saw parts of the building. The employees are nice. The administrators have drawings for employees who have been extra kind or done something special for a patient. The Front Royal location is in an area surrounded by trees. The property is nice. They are also near a school, so don't speed on the drive.

Over all good. How ever the HR staff treats you like a number. If you are occupying a medicaid bed…read moreand have to be admitted to a hospital overnight they will ask you if you want to "keep the bed". Meaning are you willing to pay for the bed out of pocket while you are not there. If not, when you leave the hospital even for a short two or three day stay you are shipped to a different nursing home. That is all well and good and normal business until your loved one is shipped to a nursing home that cares about you coming back to them. The nursing home ENCORE in Woodbridge VA sends out what they call a delegation to your hospital room with get well card, asks if you would be willing to return to them after your stay and keeps your room open for you. Its a very charming experience and it makes you realize how callus some nursing homes choose to be.

The ER team was efficient and concerned about my issue. They were very knowledgeable, concerned…read moreand listened to my concerns. Their concern for my comfort and well-being was first and foremost. The office experience was very efficient, informative and friendly. Though my issue was pain, they were very efficient at hearing my health complaint and took very good care of me.

This hospital has poor communication, nobody is on the same page, they keep the patients in the…read moredark of what's going on. You constantly have to ask what your status is. They also screwed up my medication, which caused me to go into withdrawal. It caused me a lot of anxiety, and they wouldn't provide medication when I was having an anxiety attack. If you do go here, ask for Haley Brown, cuz she's the only nurse that seems to really care, and addressed my needs immediately.

We had Moms in Motion for many years. We had an amazing service facilitator who knew so much and…read morewent above and beyond the call of duty. When we found out she was leaving after multiple years we were crushed. We were handed over to another coordinator. She was OK but passed us off quickly as we were not in her region. That's when things went downhill. We were handed off to an overworked facilitator who could only see us on her schedule. She was not knowledgeable and we struggled. We reached out to the previous facilitator and got crickets. I had to go to our first facilitator who no longer worked there to get things done. Facilitators are underpaid and overworked so the turnover is high. We were fortunate to find another company but not everyone could do that. I had still recommended MIM as they do have some outstanding service facilitators. But I have been troubled by some of the posts of a higher up at MIM of erroneous information on Facebook. Not fully researching facts and blindly copying and pasting is worrying as this person represents a company not just themselves. I can no longer recommend Moms In Motion to other families comfortably in the Virginia area and will be searching for other organizations and resources.

UPDATE: I contacted the company via the email in the response to my original review. The public…read moreresponses on these reviews are an attempt to make the company appear helpful and nothing else. I received a generic acknowledgment of my email and little else. No one addressed my concerns, offered a solution, or showed any genuine interest at all. The problems we encountered were caused entirely by errors in the company's paperwork, which was later confirmed by Medicaid. Despite clear evidence of where the mistakes originated, the company has refused to take accountability or make things right. It has now taken nearly a month and countless messages before we finally received the discharge paperwork we had been requesting. This delay only created additional problems for us not related to the original review. We will no longer be working with this company, and I strongly encourage others to consider alternative providers. This has been, without question, the worst experience I have ever had with a business.

Well, the individual caregivers all seemed extremely confident. The scheduling was an absolute…read morenightmare. They would tell me that somebody was going to come on a Wednesday for example and that I would get called on Tuesday night to set up the exact time. Far too frequently, the call never came. I'd call them and then they'd say oh you got moved to a different day or one week. I just didn't hear anything at all. As I said, while the individual caregivers were excellent, I cannot deal with the fact that they wanted us to schedule my entire life around when they randomly showed up.

I originally chose this organization as we had used their services back in 2020 and they were…read morefantastic. I would normally give one star based on my experience overall, but I am giving two stars because the OT Jamelle and the PT Kelly were wonderful with my dad and providing family training. I myself am a healthcare worker and I'm aware of what the services should entail. They are clearly vested in their businesses bottom line, not patient care. My dad was seen by an licensed PT for the initial evaluation and the he was then assigned to a PTA, who was very nice, but would've done absolutely nothing with my dad other than sitting in chair doing leg exercises, had I not requested she work on functional tasks performing sit to stand, walking with his walker and assessing if he could do stairs as he was independent and able to climb 14 steps prior to his recent hospitalization. Furthermore when the PTA did come she was only there for usually 30 mins max. As other people had noted in the reviews, and where I think the problems stem from, are the higher ups the branch manager and above. They did an awful job in scheduling caregivers and abysmal communication/responses when reaching out to them. Sadly this organization he really declined and I would not recommend them for any home health services.

I have worked with LivinRite for close to two years now and I've not only witnessed their immense…read moregrowth as a company, but I've personally grown as a result of their mentorship. They have helped me to adapt and become a better, more efficient worker in the home health field, and have helped me streamline my visits and documentation process. My skill set has vastly improved and I continue to learn each and every day. I genuinely love my job. LivinRite strives to create a culture of positivity and inclusivity. They welcome feedback and understand the importance of good communication. I've felt heard when I've needed it most and they have been accommodating by adjusting my schedule to allow time for family, appointments, self-care, etc. Another point of note is that I've never felt any pressure to take on anything that I wasn't comfortable with. They respect boundaries in that sense which is huge. Our team genuinely cares about our clients and I look forward to every opportunity to help patients that need it most and LivinRite makes that happen.

I have been assisting my parents both of whom needed some level of care from Livinrite. The…read morenurses all have been competent but the scheduler is horrible, cannot seem to understand that patients often have competing appointments and are not at liberty to change appointments to suit the " way that Livinrite schedules." There have been several "miscommunications" that the scheduler tried to blame on my parents- one was when they sent out a nurse on a day my mother told them repeatedly over several calls that SHE HAD A DOCORS APPOINTMENT AND WPUPS NOT BE HERE. They send a nurse anyway and tries to call it a no show appointment. When I called to file a complaint, the scheduler said since it was a holiday , they could only come that day . WHAT THE HECK??? And she tried to shame my mother about not being here. Really they have caused so much stress for my poor parents it's ridiculous. They should be there to provide care not cause stress.

Not the care we signed up for. This was my first experience with assisted living and didn't think…read moreof all of the "what ifs" to ask. When considering to move my loved one into Commonwealth Senior Living (CSL) in Front Royal, the office manager (?) promised a credit to their fee schedule, and made generalized markings on the fee schedule document. This promised credit was not added to the contract, and we naively thought they would honor their promise. My loved one required a higher level of care, which CSL quickly offered, and naturally came at a higher cost ($35/day). I didn't think about, "what if they're hospitalized?" Not too long after my loved one moved in, they were hospitalized. We were understandably billed for the room, but also for the higher level of care (about ten days, on two different occasions). When we contacted the office manager, she said to pay the higher level of care cost (the additional $35+ daily cost) to avoid any late fees and a credit would be issued the next month. This happened the following month also. [I should add that CSL was unable to provide the level of care my loved one needed but did not let the family know this.] No discounted fee credits (promised) were ever issued, nor were the credits issued for the daily level of care while they were hospitalized. Multiple phone calls, even trips to the office resulted in no response or credit given. My loved one passed and didn't give the required 30-day notice. Another important "what if" question that should have been asked. Two years of trying to get resolution, no response from the Front Royal office. I finally elevated the issue to the corporate level, which prompted a response from the Front Royal office, not to answer my questions and concerns but to give me an option of having a zero balance (since my loved one passed prior to giving the 30-day notice), and to a two-day deadline to decide. CSL's contract has obviously developed from a well learned business view, however, it is not a win/win contract for people looking for a place for their loved one to be looked after and cared for.

Our father, who is 98 years old, has lived at CSL for almost 3 years. He has received wonderful…read morecare and attention and has made many friends. We love the events planned for the residents. The office staff has always been welcoming and helpful to our needs. He is very happy at CSL and so are we!