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    Lyme Regis Accommodation

    4.5 (2 reviews)
    Closed 9:00 am - 6:00 pm

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    Lyme Bay Holidays

    Lyme Bay Holidays

    3.2(5 reviews)
    0.7 mi

    We paid over £800 for two nights at an apartment in West Bay at the end of September with Lyme Bay…read moreHolidays. There was a temperature control problem with both showers, one too hot and one two cold. I knew the showers couldn't be fixed and the retiling done during our stay so contacted them afterwards. They said no compensation was payable because I hadn't rung them during our stay. There is nothing in their terms and conditions to support this. And now they've refused to communicate with me about it. Shocking customer service! Don't stay with them.

    I have just completed the rental of my third cottage with Lyme Bay Holidays in the past four years…read more After reading a mixture of reviews and having recently written to the company, I would like to share my experiences. Lyme Bay Holidays offer a very good range of attractive properties which are reasonably priced, especially if booked out of season. The first two properties, at which I stayed (August 2008 and April 2010) were attractive, spotlessly clean and immaculately presented. At A4469, the cottage is situated in the grounds of the owners' house and is lovingly cared for - even including little touches such as flowers from the garden in a vase upon arrival. A4655, having recently been refurbished, was also outstandingly presented, and situated right on the beach front. This year (May 2011) I stayed at B4399 - a popular lower budget cottage with outstanding views. The overall standard of cleanliness and presentation however was barely satisfactory. Part of the problem is probably because due to its popularity, the cottage is constantly used. However, a dirty dust covered, ill fitting and torn mattress cover, stained pillows and cushions and a heavily stained sofa were not appealing. The garden was a pretty place, but rusting dirty equipment, used cigarette butts in the brick barbecue, overgrown vegetation and filthy window ledges did not add to its allure. In addition, there was a serious damp problem. The double glazing in the bedroom was faulty, water droplets obscuring the view (According to the guest book there had been a fault for at least two years). There was also heavy mildew staining in one of the kitchen cupboards and on the bedroom blinds. If this cottage had been properly maintained and inspected it would be a joy to stay there. When I wrote to Lyme Bay Holidays, I received a courteous reply thanking me for my constructive comments, also informing me however that they would forward these to the owner and housekeeper. In other words, this was not something that they dealt with directly. So.... it would appear that where there is responsible, owner care, the properties are well maintained and clean. Having initially rated properties when they first come onto their books, Lyme Bay Holidays do not appear to have a process in place whereby cottages are regularly inspected to ensure that high standards are maintained. It is all very well for the company to claim that they are only responsible for taking the bookings and that it's up to the owners to maintain their properties. If they wish to promote a five star ethos of customer care, encouraging their customers to return in the future, they need to offer assurances that what is offered on their well presented web site and attractive, glossy brochure is actually what the customer will receive when they arrive for their hard earned holiday!

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    Lyme Regis Accommodation - vacationrentalagents - Updated May 2026

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