Over the course of three biweekly cleaning services, the full cleaning was not once completed. At the third attendance, they did not stay longer than 30 minutes and when reviewing the quality of work with the owner a few days later during a walkthrough, she confirmed the work was not done adequately and would need to be redone with a conversation to her staff. I then was told she did not carry WCB which was why staff were not reaching to compete "higher" spots. Fortunately, I did receive a reimbursement for that final attendance but have not received all my keys. They also removed a flooring patch during one cleaning, when attempting to have them repair the area now damaged, they feel they should not be held liable. As a tenant, I will now lose my full damage deposit due to their lack of willingness to return a key and repair a vinyl floor.
Each time issues were brought up, the owner has been extremely confrontational. They seem to have a different idea of the events although all communications have been by text and can confirm the timeline and series of events. read more