The woman running this business needs a watch, a calendar, and a planner.
I phoned to have them come for an estimate and we made an appointment to meet one day at 5 PM about a week and a half down the road. It gets to be about 5:45 and I phone to see if they are showing up. After a tacit apology for "forgetting" we reschedule for for two days later, again for 5 PM, when I typically arrive home from work. She arrives at 4:40 and my mother in law happens to be at home but as I told her I would not be there until 5 PM, which is when I got home for our scheduled appointment. She leaves saying she will be back. She has not returned by about 5:50 and I have to leave shortly after 6 for another appointment. Again I have to phone and see what the deal is. She goes on to explain that she is at a restaurant and since she did my neighbours house, she doesn't need to check my house out and gives me an estimate over the phone that is fairly wide, $600 to $850, depending on what exactly I want done and what is in the house and the condition of the grout. I prefer people to give me a more accurate estimate, and this is why I wanted her to come see the project before giving me a price. Otherwise contractors will always swing towards the higher price.
Nevertheless, I wanted the work done so I asked to book. She said she did not have her schedule book with her, and it would be at least a month before she could schedule me anyway, and it would have to be on a Saturday. She said she would get back to me the next day with scheduling options. I am still waiting for that return call.
It is pretty obvious that they are not interested in your business, so why bother? I called a competitor and they came to the house within one day to give me an accurate estimate with flexible scheduling. read more