The issue below (written by Tez with one star, was closed down by the BBB because Lyfted Auto Sales did nothing wrong.
What was posted is what he wrote to them.
Here's what we wrote back...
"
Good Morning,
Cortez Smith purcahsed a 2009 AUDI A5/S5 from us on 11/23/2019. He and his mother drove from Mobile Alabama to Bunnell Florida in a rental car for this vehicle. He was in our office for a few hours. We gave him the keys to the car and he took it on a long test drive which we absolutely encourage our customers to do. We are very transparent here, nothing to hide. A used car is a used car. Based on how far away he was going, we offered a 30 day warranty on the engine and transmission (which we do not usually do but he requested and because we have nothing to hide we agreed). He went through the car, under the car, checked out the trunk, and the engine, etc. He left that day and we didn't hear anything from until Monday December 9th at 4:25pm giving us the address we requested from him of his local tag/title office for us to Fedex the info to them to process for him (our of state rules vary per state). We then replied to his text message with the Fedex tracking information. We had conversations via text message from then until December 18th where he says "very welcome" as we said Thank you for him giving us information we needed. If the incident happened on November 29th 2019, why did he not tell us? His girlfriend wrote a very nasty message on December 27th 2019 (almost a month after the supposed incident) and posted it to our Facebook wall. We were not even aware of this, so we called him and left a message. He called back and was screaming and blaming us from almost killing his family because he had a tire blow out on the way home from the hospital with his new baby. He then sent nasty text messages until we stopped responding to him.
We went over and beyond for Mr. Smith. We let him take the car as long as he needed for a test drive. He took his time going over the vehicle, and then by his choice decided to purchase the used "as is " vehicle if we added that 30 day engine and transmission agreement. As stated before we did that out of confidence that the motor was in great condition. Mr. Smith drove it from our office in Bunnell, Florida back to Mobile Alabama at 469 miles and 6 hours and 44 minutes or so. We did our part and did nothing wrong. Thank you for your time.
-Lyfted Auto Sales, LLC
386-263-0008" read more