My experience with GEA has been less that satisfactory from day one.
With recommendations from AK Tire and R&R auto body I have had two poor experiences with GEA Auto Sales and Services.
After purchasing new tires from AK tire I needed a four wheel alignment. A simple alignment turned into a $700 plus job and then it had to be returned due to a problem with the rear suspension. Not a good experience.
Secondly, after having a problem with the hydraulic power system for the convertible top, GEA was recommended by R&R Auto body for this repair.
GEA charged $125 to investigate the problem and give me an estimate for the repairs. The estimate was about $2600 and some change. I gave the go ahead and left the car at GEA. A few days later I got a call from GEA and they claimed they could not find the needed main pump, but they gave me the BMW part number and a parts warehouse where the part could be purchased for about $700. I wonder why they could not purchase the part, but I went ahead and ordered the part and delivered to GEA. When I said I would order the pump the mechanic said he would order the others parts so that they could work on my car when the pump arrived. The pump arrived, but no parts ordered by GEA. It took another fours weeks to get parts that they said were available. They claimed, supply line problems, shipping problems and finally the mechanic had COVID. I finally when back to their facility to see if my car was even there, it was their promised they would get it repaired in the next week. To my surprise, when I when to pickup the car the bill was $2600 and some change. so, we had an estimate of $2600 for a completed job. I bought the pump for $720, which was in the original estimate, so the bill should have been $1900. I told them the $2600 could not be right since I purchased the pump.
So, I had taken the car in, they investigate the problem, gave a price in total $2600 and some change, so how did they get to $3400. I would never have agreed to that much....their claim, the estimate never included the pump! how would I know the part number and a phone number to call to get the part? how would I know that they always changed the hydraulic hinges. In my eighty years I have never seen a scam like this.
Hopefully AK Tire and R&R Auto Body will never recommendation GEA again. I told GEA how unhappy I was, they had ZERO concern and just kept repeating the opposite of what they told me when I took the car in, sad but true. 33 days to get this repair made! It took three days to get the pump! read more