I tried to book a ride with Lyft on the 17th and again on the 20th and couldn't. Since when does it take two credit cards just to request a ride? And not a single human to speak with. If companies are going to be run by AI, maybe they should be used by AI -- not people. read more

UPDATE: Gave them another shot. THEY DID IT AGAIN!!!!!!!!!! Canceled 15 minutes before my scheduled ride. If it was possible to give Lyft service in Springfield, MO a negative star review, I'd give them as many as possible. In what world is it a good business model to let people schedule a service, enter their payment info and then totally ghost them from that moment all the way through to the time to deliver. IRONICALLY, I was able to book through a third party, that sent me a LYFT car and driver!!!!!!!!!! The BBB site is next on my list for the Springfield, MO LYFT "service." read more

I prefer Lyft over Uber, but honestly there isn't that big of a difference between the two. As a matter of fact, most drivers work for both companies anyway. We used Lyft about 5 times while in Springfield. My first ride from the airportwas fantastic. The driver gave restaurant suggestions and shared other things about the city. Actually each ride was great with the exception of one. The driver displayed a sign indicating that he was a "permit driver". I assumed he was new under Lyft, but he acted like he was the king of the road. He took a different route into downtown and even though my husband told him he preferred he take our route since we were the ones paying, the driver popped off with a rude comment. Luckily we were able to rate that specific experience/driver on Lyft, which I like to be able to do that. Don't let one bad apple spoil it for you if you have one similar experience, not all of them are like that. read more

I had a round trip scheduled with Lyft for a medical appointment. I had specified that this would be a "will call", IOW, I would call for a pick up when i was ready to go home. Ten minutes into my treatment, i got a text saying my driver was ready to pick up and they would wait 5 minutes then leave. i contacted the driver and told him the situation. He said he couldn't wait another 45 minutes and would have to leave, but i could call him when I was done. Well. ok. So when i finished, i called back. He didnt answer. For an hour and a half. I tried to contact Lyft customer service and was shunted to some clearing house service that wanted to charge me to fix Lyfts screw up. I wound up calling around and getting a ride home from a relative after a three hour wait. Lyft has zero interest in customer service. They even want to charge you if they screw something up. Im never using Lyft again. read more

I always give a tip when I ride with LYFT. But I've noticed when let's say my ride came to $12.50 then I tip $5.00 makes $17.50 they take out on my card. But when I check my account it says they took $17.50 plus $5.00. And they hold the extra $5.00 for 2 to 3 days. I'm sick of it. For now on if I tip it will be cash. I don't like my money held up especially when it's basically double the tip. Not right! read more

Livid!!!! I was swindled by this outfit! Tried to schedule a ride with Lyft yesterday afternoon in Springfield, Missouri. Would have been my first time riding with them in Springfield. Their app allowed me to enter all of my debit card information, including the PIN but then kept sending me an "error" message claiming that they were unable to process that card. It was bad enough to not be able to reach them when I needed to get somewhere but the worst part of it is that, when I got home I discovered they actually HAD gotten into my checking account, without my permission, by using the debit card information they claimed they didn't receive, and placed funds from my account on hold even though I've never scheduled a ride with them. There is no phone number or e-mail address, at all to contact them about customer concerns. Avoid them like the plague. read more