Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.

The drivers and support staff were great at getting us connected once we landed in Philadelphia…read more Many of us had to call to figure out ever the bus would stop but the charger service reps were patient, helpful, and polite. The drivers accommodated all of us -- especially those with disabilities without delay or conflict. That was very refreshing and professional. My only suggestion is that riders can be sent the pick up route/instructions the day before they arrive to avoid so much confusion once they land. Nobody at the airport seemed informed and the confusion was high as people arrived from all over the world for this international conference. Thank you for being professional and providing reliable and safe passage! Great job by all!! The buses were on time, comfortable, clean, and with the fee. The drivers were friendly and accommodating. The customer service was responsive and professional.

We had Angel as our driver and he was amazing!! He was on time, drove safe and super friendly!read more

There should be a zero rating since that was my experience with David Thomas. After going back and…read moreforth on details ahead of the wedding day and explaining timings for our bus shuttle multiple times, I thought everything was set up and would go smoothly. My guests were left confused since their bus broke down and they had to call another one. This led to my guests arriving late to our wedding. I only found out months after my wedding that this occurred as David Thomas did not notify me of the issue. After months of going back and forth with their CFO, they were not accommodating with a refund. If you are planning to use David Thomas for your wedding, my advice would be to go with another company. They are disorganized and do not handle issues appropriately.

David Thomas was the best in arranging for and completing our coach bus transportation to and from…read moreour wedding venue. Debbie Kennedy at David Thomas was great and her drivers were on time and professional, alleviating at least one of our to-do list items. I would highly recommend them for any Philly area limo and bus needs.

We hired Party Transportation for a trade show in AC to bring our attendees from a hotel to the…read moreconvention center and back and Min and his team did an amazing job! They were very prompt with picking up and dropping off, and I received nothing but praise from the attendees. Will definitely be using Min again for next year. Highly recommend.

Min was extremely helpful in coordinating our party bus on short notice. I reached out Thursday to…read morebook a bus for Saturday and Min had a bus and a driver ready for us in no time. Truthfully, It ended up being even better than I had imagined. The driver Aladdin arrived early, he was extremely friendly, the bus was clean, and Aladdin was always on time to pick us up from one stop to the next. The bus fit 16 grown men with no problem and the ride was smooth. 10/10 would recommend and will be calling back for more rides in the future. Thanks!

I was stranded at the West Trenton Station. The last train of the night simply didn't come. Septa…read moredidn't offer bus service or any way to get anywhere else and the station is in the middle of nowhere. Luckily, I was able to figure out a way to get out of the situation, but I was very, very lucky. I reported it to Septa. They said yes they had a problem with the tracks, but they don't send a bus out if there's a problem. And I said so I have to rely on this station for the next two weeks on the last train, I need to do it at my own risk cause that what you're telling me and he said yes, ma'am. So use this station at your own risk. I think Septa is a company mainly for commuters who don't feel like driving into the city. They have cars for everything else. Very sad Trenton and Greater Philadelphia can do better.

Thought I would leave a review. I live in the area. This station feels much like "petticoat…read morejunction" for those who are fans of classic TV. Very old fashioned, not update, no frills. One shelter is there in case of cold weather. It's locked in the summer. Most people wait in their vehicles...parking is free. Parking is on unpaved gravel and dirt in some areas. It's fine though. I've left my vehicle there for long weekends. I had no trouble...not sure what the policy is. There is no security so it's really up to you to be on alert. It's in Ewing, which is very safe. And this area in particular is safe...school of the deaf on one side and NJ manufacturing insurance is vicinal to the station. It's the start of the west trenton line going to Philadelphia. On weekends this line used to go all the way to the airport. They did away with that, unfortunately. If you are an airport traveler, like me, my suggestion is to take this line to Jefferson station. You step off and transfer to the airport line is on the same track. Unlike 30th street station where you have to descend to the lower level and go back up to another track. There is no ticket machine so you have to get the ticket from the conductor. I've also taken the early train (5 am ish time frame). It's desolate and you may be the only traveler or among one or two others at this hour. So, stay in your car if you prefer. I never seen security. I think it would be helpful for Septa or even Ewing to have a car posted there the earliest hour. Aside from that, it's a very solid and safe station. If you do the super early train, just keep your wits about you for idiots. Hope you found this useful!

Accessibility to get to the Philadelphia location was great. The driver was VERY rude and yells at…read morethe customers and workers. NO RESPECT! The overall convenience to get to New York after having a cancelled flight was very helpful.

Missed my bus and Roshni was very helpful in getting me switched to another bus. Would ride again!read more