As much as it pains me to write this, I feel as though I need to so that other's do not experience…read morewhat I have by getting my hair done by Kiley. Let me first state that I have had 2 experiences with Kiley; the first was incredibly positive and I was very happy with my hair when I left the salon. Prior to my appointment the first time, I did have a consultation and met with her beforehand where we discussed everything that needed to be done to my hair and I was given a firm price, however, on the actual day of my appointment, the cost for my hair was an additional $100 than the amount I was told during the consultation without any explanation. I didn't care about it too much at the time because I was truly in love with my hair, and I had thoroughly enjoyed my time talking to her - even though the higher cost seemed very shady to me. Regardless, I left with a great hair color and cut that I was very happy with.
I returned to Kiley about a year later as my hair really needed touched up. I hadn't had it cut or colored since she had last done my hair and I was excited for her to work her magic again. But this experience was a nightmare. I asked her for the same thing that she had done with my hair last time, because she had done such an amazing job. However, this time she barely spoke unless spoken to (unlike the first time) and it made me feel incredibly uncomfortable and like I was a bother when I was making attempts to break the awkward silence. Eventually, she told me that she was having an argument with someone close to her so I understood her silence and sympathized with her. About halfway through the appointment, she was continuously checking her phone while I was laying in the sink and then asked me if I could leave and come back within the next few days because she had another client coming in and couldn't finish my hair. I was supposed to have the day with her and was told she didn't book other clients previously. I was starting a new job 3 days after this appointment and I just wasn't able to come back and I repeatedly told her that it wasn't possible for me to come back again in a few days. Ultimately, I realized that despite my busy schedule, it was clear that I was going to have to come back even when it was very inconvenient for me to do so. So I left with very uneven, blotchy, unfinished hair and booked another appointment for 2 days after even though I told her I had an event to go to that day..but I figured I could squeeze in the hair appointment, so I did. As I was leaving the salon, a guy with flowers was walking in and hands them to Kiley and they walked together back to her room. I then realized this was the individual with whom she stated she was having problems with to me earlier. I felt as though it was incredibly unprofessional, as it was then clear to me that she had asked me to leave in the middle of my appointment with awful looking hair, to rearrange my schedule, just so she could handle a personal issue. But, I gave her the benefit of the doubt because she had amazed me with my hair the last time and I was trying to be understanding of what she was going through.
I arrived at my second appointment with limited time as I had already told her that I had an event later that day, but this was the only time that I could see her after having to make a second appointment. She still barely spoke, and by the end I was in such a rush to leave that I didn't fully look at my hair to see the outcome. When I paid, I was charged for TWO appointments, so what I paid + the tip was just under $700. I was EXTREMELY upset, but I was late and had to leave. When I got into my car, I saw my hair and I wanted to cry. To make things worse, I had to go to the event with my hair looking the way that it did. My hair was green, teal, yellow, gray, you name it. There were circles and huge stripes of colors when I had asked her for silver hair. Just silver..nothing else. For the amount of time I had spent in such an uncomfortable environment AND for the amount of money I spent... I was so incredibly upset. After a couple of days, I tried to contact Kiley about fixing my hair and her only solution was to make another appointment. Not only could I not afford another appointment with her, but I just didn't even feel like it would be worth it to sit in that uncomfortable environment - and truthfully, I didn't trust her with my hair at all anymore to have even wanted to go back.
I am giving Kiley 2 stars, because I really loved my first experience with her, however, I do not recommend this salon. Please save your time and your money before you go through what I went through!
