Mira is an AWESOME travel agent!! My family and friends have been going to her for years!! She…read morefriendly, quick, reliable, and makes sure to cover all of your needs!!

I have used American Taxi at least 10 times . The car were always clean, the drivers helpful. On…read moretime every time,

Always professional, courteous and friendly. This is the only limo service that my siblings and I…read moreuse. On time every time. Great prices.

We used Big K'a limos on a trip toO'Hare airport over Thanksgiving. They were on time, communicated…read morewith Us very well and were helpful with our luggage. We came home the Saturday after Thanksgiving. It was during our first bad snowstorm. I was freaked out about the weather. I gave the driver grief about bringing a bus due to my problems lifting my legs. He was professional and polite. It turned out that the bus had a lower step and was a lot easier to drive in during the storm. I have been remiss in not writing this sooner. I highly recommend this service!

Great customer service. My daughter left her backpack on the bus and was in tears. They were so…read morekind, had already found the backpack and helped get it back to us within about 10 minutes. Great job.

This company is awful. My son kept coming home late because the bus drivers pull over, and lecture…read morethe kids about what names they put on there little clipboard that the bus drivers carry. The idea that every parent has to worry because there kids are coming home late is unacceptable. Right now I am driving my son too school, and from school because the company allows there drivers to make kids late for work, going home, or other things kids have set schedule for. I would not recommend parents use this service if they want there kids coming home at correct times, or if they work.

I have mixed feelings about our experience, so I will point out positive and negative aspects of…read moreour trip. I don't mean to bash Black Diamond Transportation, but I feel like I must point out a few things to help the public make an informed decision for planning their transportation needs. The good: Gene, the owner, was an incredibly nice man. His communication was top-notch, as he contacted me by text within 24-hours before each pick-up to confirm pick-up details, flight schedules, etc. He was consistently prompt and on-time for both trips, so his service was quite reliable in that regard. He did have waters available for us to drink on both trips as well, and he is certainly very social. He also kept a close eye on flight details to stay informed of any changes or possible delays, which showed excellent attention to details. The not-so-good: When I booked the reservation and discussed the details with Gene, he pried a bit about my marital status and my relationship to the travelers. I felt like this was a bit invasive, inappropriate, and unprofessional, as it bears no relevance on transportation to the airport, so it created a bit of an awkward situation from the start. Gene is a very chatty person. Although some people may enjoy the social aspects of his stories and regaling with his anecdotes, it was not on my list of favorites. Our departing flight was extremely early in the morning; I am not a morning person, so I'm really not up for lengthy conversation when the sun has barely risen. The same goes for the evenings after a long, tiresome day of travel....I am pretty pooped and just want to relax. I told Gene on our first trip to O'hare that I was tired and wouldn't be talking much, but he really didn't seem to take the hint, as he talked the whole drive down. The return trip was better as I just used my air buds to eliminate the chatter and just rest. Just before getting onto the interstate, Gene did (unknowingly) blow through a stop sign, which was quite alarming for us. Fortunately there weren't any complications or casualties from this, but it definitely created some uneasiness for us and our safety as passengers. The worst thing of all was that upon our arrival to O'hare, Gene dropped us off at the wrong airport terminal. We were flying JetBlue, and Gene insisted that JetBlue was in terminal 3 of the airport, so we trusted his word. (even though the only airline signs around were American Airlines) We entered the terminal, and much to our distress, we discovered JetBlue was actually in terminal 2. So, we had to take all of our luggage and jump on some stupid train to get over where we needed to be, which really did not start our trip off on a positive note. On the return trip, I asked Gene if we could enjoy an adult beverage or beer on our drive, and the response was, "No. Due to open container laws, you cannot." I was under the impression that Gene was marketing himself as a limousine service, (or maybe some of the other reviews suggested this, so maybe my mistake?) but the reality is it's just a guy and his own personal vehicle. In summary, Gene will communicate well, be on time, and talk your ear off. If you don't mind that, give him a try. (just double-check your actual airport terminal destination) If you're wanting a true limo service, you should keep looking elsewhere.

Gene is always on time. Nice conversations and reliable. You won't be disappointed! I don't know…read morewhat else to say ...

Agent did not really know the resorts we were interested in . She couldn't give us ideas . We…read morewere better off searching online . The Limo service she recommended was horrible . Minivan picked us up and the defrost was broken . Drove to Ohare with van windows open in November ! Wouldn't recommend

All arrangements for a family trip to Scandinavia went smoothly, enhancing an incredible…read moreexperience. Thank you!